I had a great experience with them opening my account so I reccomended them to my family. We're all…read morevery happy with our new checking and savings accounts. The lobby was clean, though the cubicles were a bit drab and dated. Could maybe use a new carpet all around. Cubicle flair was minimal which along with the plastic plants made the general atmosphere feel a bit dystopian, but it's a credit union so a warm and friendly environment might distract from the business at hand so it's understandable. The tellers and the staff were all extremely pleasant. The person who helped me was professional, sincere, likable and explained everything very well. The person who helped my boys was not as easygoing, but still was very professional. The tellers all were extremely pleasant to do business with and are all very helpful and informative. All and all I must say it's the people who really stand out here. They work diligently and make you really feel like they care about the community and the people who visit their branch. I think most reviews are docking the place because of issues with the credit union itself and it's policies rather than the branch, which is unfortunate because there's some very nice people here who are extremely sincere and perform their business well.

Terrible Customer Service! I called to make sure that a maturing C.D. did NOT renew and to…read moreinitiate a wire transfer to another financial institution. I spoke with two different C.S. agents, both with heavy Hispanic accents, who appeared to be reading from a script, instead of reacting to what I was saying. With everything I said, they had to "put me on hold for a minute or two to verify this information." I eventually asked to speak to a supervisor and I asked him if they had out sourced their Customer Service to an Offshore Call Center in Guadalajara, Mexico. He told me I needed to come into a branch to do what I wanted...Right, I live in Houston, Texas, and all American 1 branches are in Michigan. If you cannot visit their local branches in Michigan, stay away from this Credit Union. Clearly American 1 is NOT set up to service and handle online depositors and internet banking!

Do not do your banking here. The people that work there are rude and unfriendly and extremely…read moreunhelpful. They have no patience when working with older people. I called there to get some help because my brother passed away and the person I was talking to showed zero empathy and was rude. They will take your money but beyond that they have no customer service.

I went there to open account and bank manager (Adryan) wrote a letter to the account specialist to…read moresee if I could get a higher percentage rate for my money. They approved of it soo I transferred my money to the North Street Branch in Jackson, Michigan. When I got my monthly statement it was for a lot less amount. I've reached out to Adryan many times and she never would call or email me back. Soo because of her I closed out my accounts and took my business elsewhere. I hope that everyone else has a better experience with her than I did.

I had arranged for my cognitively impaired adult child's guardian account at Huntington to receive…read moredirect deposits of her SSI benefits. She also had her own separate account at Huntington. She deposited a check from a sale which unfortunately turned out to be counterfeit. We notified the bank and made a payment to cover the check. Huntington closed her account and the guardian account without notice. Her disability check is now lost in the system, and I can't reach anyone at Social Security. I must wait for Social Security to send a PIN number through snail mail just to access the web portal and make an appointment with them. She had no access to the guardian account. Guardian accounts cannot be accessed via the app or the web. Guardian accounts do not have debit cards. All transactions must be done in person at a bank branch. They closed the guardian's account, claiming it was a risk because her personal account received a counterfeit check. This is blatant discrimination against individuals who require guardianship to manage their finances.

A1 is like family. They are ready willing & happy to help customers with a smile. They even help…read morefilling out deposits & don't charge for new card if you need a new one for whatever reason. Very reasonable checks. Many different locations some staying open later than most. Five star with a welcome home feeling.....

I have been a member for over thirty years. I have had over twenty loans with them and I haven't…read morehad any problems of any kind ever! I have never been dissatisfied with the credit union, the staff or anyone ever! So all I have to say is that i don't think you could find a better bank or credit union hands down they are simply the best and always have been! Allen McBride

They are the best everybody up. There is a super nice and friendly, especially the really nice girl…read morewith the rainbow hair.

6 months ago I had fraudulent charges on my account for about $700. All these months later and I'm…read morestill getting the runaround from Customer Service and anyone I talk to. Filed multiple tickets to get refunded but anytime I call back it's like they lost the request and I have to file a new one. This bank does not seem to care about their customers. Thinking a switch is in the future. Jason B.

Besides they are the slowest bank in all of history ,I stood in line for 25 mins to cash a check. I…read moreguess two women talking about nonsense means more than business ,I only bank thru the atm.Now the big upgrade w/New york - no thieves in New York, Im changing banks Very Soon. Piss poor bank go in one and see for yourself ....

Been with Tru (CP Federal) for over 10 years and honestly I can't recall much issues here…read more.. Besides the one time they couldn't reimburse me when my son spent hundreds of dollars on a phone game. I do feel like they should have flagged it and kept it from happening given how much was being spent in such a short amount of time. Besides that I've always enjoyed this bank

for 6 months no call back I go to withdraw my money they tell me no close my account and keep my…read moremoney. I have money orders to pay the loan they said wait until Melissa the manager calls she called today to cancel my account. Their lawyer Chuck Holzman told them to withhold my documents. if you want your mortgage erased message me on FB Ryan Patrick I'm sick of the little man being screwed when the law is in our favor they just get mad when we know our rights. save America get mad "We the people"