I had a great experience with them opening my account so I reccomended them to my family. We're all…read morevery happy with our new checking and savings accounts. The lobby was clean, though the cubicles were a bit drab and dated. Could maybe use a new carpet all around. Cubicle flair was minimal which along with the plastic plants made the general atmosphere feel a bit dystopian, but it's a credit union so a warm and friendly environment might distract from the business at hand so it's understandable. The tellers and the staff were all extremely pleasant. The person who helped me was professional, sincere, likable and explained everything very well. The person who helped my boys was not as easygoing, but still was very professional. The tellers all were extremely pleasant to do business with and are all very helpful and informative. All and all I must say it's the people who really stand out here. They work diligently and make you really feel like they care about the community and the people who visit their branch. I think most reviews are docking the place because of issues with the credit union itself and it's policies rather than the branch, which is unfortunate because there's some very nice people here who are extremely sincere and perform their business well.

You need minus options in your rating options!…read more My account started getting compromised about 4 years ago. I'm 62yrs old and have been banking since I was 18 years old and had never had my account compromised. I moved here from Florida in 2019 and have been banking with American One since. I think I've had to replace my debit card 12 times in the last four years or so. In January this year, I misplaced my card and had to get another. Since then, I've been in 3 times for a new card because of fraud. If this has happened to you, you understand how frustrating this is, repeatedly. The last time it happened, I asked if other members were experiencing the same thing. I was told that they can't give out private information.... I didn't ask for any. I was scolded like a child and told the credit union only gives 3 debit cards per year, so if it happened again, I wouldn't be able to have another debit card until January 2026. I responded, I'm not stealing my money, someone else is and your solution is to punish me by taking my debit card? Well, I had to go in today because of another fraud alert. And yes, they refused me another debit card, but no worries, I have a Freedom card I can use... So what happens after that card is hacked 3 times?? Other than a few tips, which I followed, there is nothing else they will/can do, they say. Needless to say, I'm looking for another credit union. How lucky do you feel to know your money is not safe there and their solution is to limit your access to your own money....

Do not do your banking here. The people that work there are rude and unfriendly and extremely…read moreunhelpful. They have no patience when working with older people. I called there to get some help because my brother passed away and the person I was talking to showed zero empathy and was rude. They will take your money but beyond that they have no customer service.

Been here since 1997. Alot of name changes over the years but the employees are amazing. I recently…read morechanged 2 of my accounts to another bank only because I was always taught not to have all my eggs in one basket. In today's economic disaster I don't want to be caught without access to my money. I know this bank has down sized and closed alot of their branches already so I got extremely nervous. It's nice to get paid 2 days early with direct deposits. They have changed their credit revolving now so it doesn't benefit me at all. You have to keep 200. In your checking every day. I have 3 large dogs to feed and with the prices on everything it's impossible. I think I have 3.00 in my checking here now until the 1st of the month. I don't remember things being this difficult when Trump was President. I wouldn't have had to sell my car if he was still president. Sad times we are living in folks.

I went there to open account and bank manager (Adryan) wrote a letter to the account specialist to…read moresee if I could get a higher percentage rate for my money. They approved of it soo I transferred my money to the North Street Branch in Jackson, Michigan. When I got my monthly statement it was for a lot less amount. I've reached out to Adryan many times and she never would call or email me back. Soo because of her I closed out my accounts and took my business elsewhere. I hope that everyone else has a better experience with her than I did.

They are the best everybody up. There is a super nice and friendly, especially the really nice girl…read morewith the rainbow hair.

6 months ago I had fraudulent charges on my account for about $700. All these months later and I'm…read morestill getting the runaround from Customer Service and anyone I talk to. Filed multiple tickets to get refunded but anytime I call back it's like they lost the request and I have to file a new one. This bank does not seem to care about their customers. Thinking a switch is in the future. Jason B.

Besides they are the slowest bank in all of history ,I stood in line for 25 mins to cash a check. I…read moreguess two women talking about nonsense means more than business ,I only bank thru the atm.Now the big upgrade w/New york - no thieves in New York, Im changing banks Very Soon. Piss poor bank go in one and see for yourself ....

Been with Tru (CP Federal) for over 10 years and honestly I can't recall much issues here…read more.. Besides the one time they couldn't reimburse me when my son spent hundreds of dollars on a phone game. I do feel like they should have flagged it and kept it from happening given how much was being spent in such a short amount of time. Besides that I've always enjoyed this bank

Not good, in fact, they seem to actively do a worse job than the folks they took over here in…read moreYpsilanti. Lag time, no shows, bad communication, incorrect information on things like loan questions. This impacts people. DO BETTER, I am leaving to another bank.

Drove 20 minutes into the "big city" of Jackson this morning, to try and open a very sizable…read moreaccount. The teller told me I needed "an appointment" and it wouldn't be available until the afternoon. I said, "No thank you." I promptly went across the street to a competitor, talked to a teller, who dropped everything and opened two accounts for me. THAT is how it's been done for decades, Huntington.

I freaking LOVE this bank. Their customer service is really top-notch. They have so many great…read morebenefits too - Early Pay, Standby Cash, a checking account you don't have to pay a monthly fee on, etc. I got help from Amy Macomber with some financial issues and she was really professional, kind and knowledgeable. Highly recommended if you live in the area!