Nothing but hassle with this bank. They lost my first debit card and now the fraud department…read morecancelled my second card without my approval. Horrible customer service just tried to transfer me around and I kept getting sent back to the same lady with a horrendous attitude. Bad experience after bad experience. Looking for a new bank.

Most problematic bank I ever had. Three times so far they've given my money away without telling…read moreme. I find out when I'm trying to pay for something like car repairs. Then they cancel my debit card and I have to wait 3 weeks for a new one. One woman in Newark hot carded me (reported my card stolen so I couldn't use it) because I called her to say that their website would not let me sign up. She was very rude and kept telling me I didn't know what I was doing. I then googled it and saw many other people had the same complaint. It took 2 months to get a new debit card that time because every time I called they said they ordered it. I finally got it because I called corporate and they said NO one had ordered it ! The to drive thru closes 5-10 minutes early quite often. When I tried to buy something on line they denied it 3 times without contacting me. When I called them about it they would only allow the company a window of 24 hours to bill me ! Hello, I thought it was my money ! Find yourself another bank for your own good.

They helped me start a new account when my old one was was almost destroyed by a virus. The…read morepatience and understanding with which they dealt with me was masterful. I would recommend this bank to anyone.

Don't even try calling. If you want something, you'll have to get in your car and drive there…read more Worst customer service as far as answering the phone that I have ever encountered. Firelands has never been like this.

Went to the Ontario branch and not the first time I've had issues with their tellers! They are…read moreyoung arrogant and disrespectful, smirking at me and terrible attitude! Planning to speak with upper management!