Online banking with PNC is a train wreck every month. I have an auto loan with them and the online…read moreApp never works. I have had lock up issues every month. The App is very troublesome. Plus, contacting customer service is very difficult. No phone number available online.

I have auto-loan thourgh PNC that I've been paying for several years. As I've been getting closer…read moreto my pay off amount, I keep running into problems making my payment (every month os something new.) I do not bank with PNC and have to make my payment via cash advance. I have been paying this way for years. Today, I went to make my payment and was denied because the back of my card wasn't signed (it says 'see ID' as it has for years.) The woman who told me this, instead of offering any apology or explanation, simply spouted that she was a supervisor in a rather smug tone after I asked what the problem was since she was 1. Holding my ID and 2. I've been paying this way for years. I've been a supervisor/manager in customer service, and I would never speak to a customer that way. Rude and unhelpful. I'll be paying my loan off early just so I don't have to deal with them anymore. My only regret is not getting this woman's name, so I knew who to never deal with.

I had been a long time customer of the FFCU for over 15 years. I've had 2 car loans, savings and…read morechecking accounts with them. They used to be great until the past year! Unfortunately, someone hacked into my account and stole my money. I closed my checking account right away and opened a new one. Also blocked my debit card and was issued a new one. Anyway, fast forward 2 months... they did not transfer money automatically for my car payment (from my checking to my loan) even after I filled out the form 2 months ago to enable them take from the new account! Then they kept calling me bugging me stating I didn't make my payments yet! I talked to 3 people there who assured me it would be automatically done the next month... guess what-STIll it didn't go through. The one teller was kind of short tempered and rude when I asked for an explanation. Another issue was they Constantly blocked my card and called me EVERY week to verify transactions! I have a business and could never order things I needed..they said "oh there's no way to push those through or make exceptions if you try to order from any other country. I understand there being security measures but it is to the ridiculous point with them! If you contact fraud dept. they can't tell you WHY the card has been blocked! Sorry for the rant but I am really upset at this point. I even closed my accounts there and went to another bank. Used to recommend FFCU to all my family and friends. They lost a loyal customer.

We have been a member of Fairmont Federal Credit Union for at least 6 years now. We have financed,…read morerefinanced, and as well as different checkings, savings, business accounts, and a credit card account. So we have taken advantage of a number of their programs. They have been a delight to work with for the most part. I have seen first hand the employees work hard to make something work for you. By far, the best experience I've had in banking. I would recommend Fairmont Federal to anyone seeking a new account or thinking about testing the water with a credit union... unless you will be working with the Westover branch. Since we purchased our new home, the Westover branch of Fairmont Federal Credit Union would be the most local and convenient. However, the branch manager lacks the same customer service and work hard for you attitude. Consequently, his poor management seems to trickle down. Drive-thru service is often a long process due to being short staffed. Kellen is often rude, and seems to have better things to do. I once needed to send a bankers check to a client. After telling me I would have to stop back in 45 minutes, I came back only for Kellen to tell me he could not help me. I then drove to the Fairmont Gateway branch, and they was a pleasure, as always. They sent the money, no problem. This is just one example of a number of bad experiences with Kellen and Westover FFCU. We now drive 16 miles out of our way to the Bellview branch (they have been wonderful). If you are local to Fairmont or Morgantown, I would absolutely recommend Fairmont Federal Credit Union. In my 6 or 7 year experience with the credit union, the Westover branch seems to be an anomaly. Otherwise, FFCU keep up the great work!

Don't invest your money with United Bank! Brian Dean misrepresented himself and bank when i signed…read moreup for CD's! I expressly told him I wanted secure CD's and Dean enrolled my investment in callable CD's through Chase Bank and of course interest when down and they called CD's waste of my time and money! Invest with someone who cares!

This bank has the worst customer service I've ever dealt with and I use several banks. No one…read moreknows anything or can answer you questions and their famous response is "I just work here". They think they can talk over customers and have a very bad attitude with everyone. I won't be banking with them anymore. They also made a transaction from one account of mine to another without my permission and when I called to find out what's going on, the branch manager is "in a meeting with another client". I seem to see this problem in many reviews here. It's time they get shut down!

They switched my account from free to a $7 a month fee for extra stuff I don't even need without my…read moreauthorization. Hope they like the $14 they made off me before I closed my account.

Excessive fees & shady practices. Declined a "fee" on cashing a (Huntington) check. Was told…read more"Unfortunately, transaction is complete. no refunds" Thanks! I'll just withdraw my funds the old fashioned way. All of them. Today! Crooks!

They definitely suck. God help you if you have a deceased family member who had any type of an…read moreaccount there. You feel like you're in a Kafka novel.