I am so privileged to have come across first American bank. About 4 months ago I was looking for a…read moreHELOC loan. I was blessed to have had the opportunity to meet an amazing person by the name of Alicia Boswell, what an amazing experience that became. To be able to talk to someone who seem to care about making you feel like you matter to their business and that they ready to walk this journey with you. I expressed my concerns and needs, and she committed to seeing this process till the very end. What amazing, diligence and professionalism, she extended, and how well she guided me through the full process, and to be able to do achieve my goal with First American Bank. Great job Alicia Boswell. Thanks for being a awesome pleasant person. Till this day Alicia calls to see if I have any concerns or questions and to never hesitate if any arise. Thank you first American Bank and thank you Alicia Boswell.

I absolutely LOVE LOVE LOVE THIS BANK, MY BANK. I have been banking with FAB for at least 5 years…read more The tellers and the manager know my name and they always greet me a friendly face and a smile. I love my bank. The only thing is I wished they had more ATM's. I only know where 6 ATM locations are located at. Keep up the good work.

I use the ATM Frequently here and I'll go inside time to time. Staff is friendly and helpful…read more There's a friendly old gentleman that's security here. This place features a change machine too. There's no ATM inside which kind of stinks but they've remodeled this place which is nice. It's a shame they're turning MB to a Fifth Third Bank soon.

So anybody that lives in Oaklawn be aware that fifth third bank multiple facilities in Oaklawn is…read moreholding money as hostage. There's a big gentleman African-American that works at 5750 W. 87th St. in Oaklawn his office is the first office on the right hand side and I want the world to know that he verbally and physically abused my elder brother. After he was done abusing my brother he threatened to put a hold on the account so I cannot get access to my sons. He is the most ignorant person I've ever come across I'm planning on suing the corporation for the abuse that my brother took in front of many people at the bank. Not to mention we were only the white ones there and he followed us around the bank as if we were robbing the bank when I went to go outside he stood by the window to make sure to write down my plate number the make and model of my car he was stocking me in till I left the facility. Please be aware that this gentleman will take your moneyHe has no class he has no self pride and he doesn't know a dollar if it hit him in the head. This gentleman has no business working in the bank because he's also committed fraud.

second time I'm leaving a review Still bothers me the way banker treated me Had a cd expire but…read morenever received a notice of renewel or phone call I had 6 cds going at that time between my mother and I After the banker told me it expired and I received no notification I basically got sorry nothing I can do.I said ok I'll withdraw all my money here when they come due She said you do what youhave to do .Just to let you know I withdrew all my accounts now Because one banker declined to even go ask a manager if something could be done It Was kind of interesting because as soon as I withdrew the first batch they wanted to help me I paid the approx 145.00 penalty You could have made that money back in 1 day if you trained your bankers better Guess it doesn't matter to me anymore how you treat your customers but if you want to keep them better do a better job t

Mom is a Wintrust client for 20 years, she needed a paper notarized and called in advance and they…read moresaid it was fine. Came in and was denied service. Asked why and they said they couldn't help us, rules are rules. ​

This location is very slow. Two tellers on a Monday with no sense of urgency. The bank mgr could…read morecare less that they have a line of 12 people waiting.

Have been a part of the Chase family for years. They have always taken good care of me. Usually…read morebank on line. But whenever I need to go into a branch, they are ready to take care of all of my banking needs.

I opened an account here and just spoke to two personal bankers and the bank in real nice and the…read morestaff is polite.

Please do not bank with Fifth Third Bank, I beg you. I am going through the worst times of my life…read morethis year. divorce, and lost my job. Fifth Third has taken over 5k in overdraft fees. Yes partially my fault but there's nothing I can do. they kept it, waived nothing. That 5k could possibly save my life right now. It's all I think about as l'm batteling severe depression. Just please choose a different bank.

Rude Staff. Especially Denise and Theresa. They were so condescending in the way they talked…read more Theresa was sharing too much information about her personal medical problems I personally didn't want to hear. I was there for a purpose and left the branch feeling like a therapist. Rude staff!!!!!!!!

Liz was very helpful,patient and nice with me while assisting me with my loan process. Thankful for…read moreher kindness and patience I will come back to see her soon

dear credit union I my name is Jefferson. I've been member for over 30 years I hope this message…read morefinds you well I am writing to express my sincere appreciation for the exceptional customer service I recently received from Jimmie Liz's adrienne Leslie from the moment I reached out regarding impressed by professionalism efficiency and kindness displayed behavior that stood out for example your teams went above and beyond the patience and knowledge shown while addressing my questions made me feel valued customer as a customer it's rare to encounter such dedication and care in customer interactions and this experience has not only resolved my issues but also strengthened my trust in your band please extend my gratitude to your team for their exceptional efforts thank you once again for prio excellent customer service

At first tensions were high because of a specific teller with attitude but Monica quickly noticed…read moreand de-escalated the situation with her great service and communication, then continued to be even greater, we are just really grateful for her outstanding support and dedication. Just overall a very worker and person.

Terrible. One of the two atm machines is always down. Not exaggerating. Tellers don't address you…read moreas Mr or Mrs. Hey I am a customer. We're not drinking buddies. Very unprofessional.

FYI, I yess want to share my experience with…read more Everyone, Oswaldo Serrano he provided an amazing customer service , he helped me to fix my checking account, Someone hacked my account and they took $7000 plus another like $900.00 at the same time so I was really really disappointed but he helped me to fix it and he closed the account. He opened a new one so God bless someone like Oswaldo in the office and help me to fix everything so in this matter, I want to give them not only five stars maybe 10 stars because he really did fix it so thank you so much as well though. I'm looking forward to the business with you as well in the near future once again thank you. You're amazing. Oswaldo Serrano. Once again, thank you so much.

I've been a customer of BOA for many years. The main gripe I have with this establishment is they…read moreare always understaffed. You will wait in line for a minimum of 1/2 hour in order to see a teller. They only have 1 teller during busy lunch times. They closed the drive through years ago which also adds to delays. They get 1 extra star for staff friendliness. I'm always greeted and the staff are, for the most part, friendly. Although the teller I had today was not terribly friendly or welcoming.