Rocky and Brian at the Waterford Mi branch, along with Scott and Rachel at the Milford Mi branch,…read morewere exceptional at helping with a fraud case which I had no idea how to handle. Their communication and advice was spot on and 24hrs later, my accounts are taken care of with no issues. Thank you so much!

Placed savings there, due to high yield at the time. They they lowered the yield to below what…read moreother places pay. Tried to do transfers out of the account and BIG HASSLE. Limits on this, limits on that, had to spend a long time talking to customer service to request and be "granted" special privileges to withdraw my own money. Finally, for the last amount, they would NOT allow the withdrawl, and I was simply forced to wait another 17 days to access the funds. If you have a lot of time to waste and don't mind a bank holding up your funds and don't mind getting a lower interest rate than other places pay, this could work out for you.

With the current banking situation we were looking for a smaller solution. We checked around and…read moredecided to go with CCCU. We chose the branch in Troy and was more than pleased with our results. We were set up with a new account by Anthony and he was more than great! He walked us through the whole process and even helped tremendously with our direct deposits and E-Banking. Great customer service is very important and difficult to find with companies using more AI to answer their phones. It was easy to get a callback when we initially called and their English was perfect. We look forward now to our new banking branch. No- we did not do this over the phone from Hawaii. I registered many years ago with Yelp while visiting relatives.

I was going to this bank in royal oak when it was still ROME credit union on 12 mile and I love…read moreeveryone that works there and now conveniently the Troy location is a 1 minute walk from my work right across the street and the ladies that work there are so nice. I go to the same person every time and she always knows what I need and gets me in and out fast knowing I usually come while I'm on break at work. Highly recommended coming to this bank. All locations are fast and friendly and trustworthy with your money! I've lost my card and had my card hacked so many times and they always help take care of me and never let me down. Love this bank!

Big Beaver has the best PNC in lower Michigan. Great place to go before or after PF Changs. 5…read morestars!!!

I reveived 2 credit card late fees and high balance credit card 2 months in a row. Funny how my…read more$4.50 check and my 3000.00 check were sent out at same post office at the same second and my $4.50 payment was eeceived 7 days earlier and my $3000 payment wss received one day after the due date 2 months in a row. The customer rep. told me they only only a one time per year refund of the late charge and interest they billed me for. They blamed the post office who remarkably delivered one payment in 4 days yet the other took 11 days, and amazingly 1 day after it was due. I tried to call customer service (from middle east) and could not get anywhere with an explanation. So I called a local PNC Bank who tried to get a refund to me but corporate wouldnt allow it. Lol. Are they overseas too?I I am so glad that after 35 years of banking with PNC , they can make a 100 dollar late and interest fee more important than keeping my 4 credit cards and checking and saving accounts!!! Go PNC... you just lost my business and hope this scam isnt being as common as I think it is. No more holding my check you thieves.

My husband and I went here, so I could add him to my checking account. The bankers barely…read moreacknowledged us. Then one of them spent 8 minutes running back and forth trying to find an open banker before telling us everyone had an appointment in 10 minutes. We could have easily been done before their appointment came in if she hadn't clearly tried to not help us instead. We were told me needed to come back and best to schedule an appointment. When we added me to my husbands account at comerica it took less than 10 minutes and we were helped right away. definitely you notice a difference in customer service and care. It is making me rethink having chase as a banking service.

2 stars only for the helpful banker. When I first sat in the lobby the manager came to greet us and…read moredidn't seem like she really wanted to help out. "Oh you could've done that on your phone." Well before you assume I just moved out here and needed a copy in person and if I wanted to do it on my phone I would've. Thankfully the banker came out to help and she was sweet and actually helped me. I work at another major bank and that kind of customer service from a manager would have never been acceptable.

avoid at all costs. awful policies, customer service doesn't care. I closed all my accounts and…read morewent to chase. if your account is negative and you put a deposit init to cover it, you will still get an overdraft fee which is unheard of. everytime I called and tried explaining that o was covering ever negative balance I had within hours they explained to me in some foreign language that it basically didn't matter. stay away from them.

Branch manager, Brandon Gates at Big Beaver, Troy, MI is not very helpful. The dispute department…read moregave wrong information and run around. After giving voice authorization, was told there is none. Overall, very unhelpful. There are 2 ladies at the same branch who were super helpful and went out of their way to help.

Almost everytime I come here the drive thru ATM never works. SO ANNOYING! Even during business…read morehours. Why is this? First it sucks theres not a person at drive thru anymore. We live in Michigan and have brutal weather thats why we use drive thru windows more. This is why I bank more with Huntington. Huntington has drive up and their atms always work.

The staff have been very professional and helpful during the process of making various…read moretransactions. I will definitely recommend the bank for personal and business reasons.

5/26/26 1:25pm I called having questions about my account…read moreabout a courtesy fee , As i'm talking to the Guy name is Alex he was explaining what was going on and as i'm talking to him i say " Okay thank you i might have tos witch a couple of things up with the bank" He proceeded to say " Okay! " and the phone disconnected i heard him out the phone back down on the hanger. I called back to let them know that was rude! I wasn't finished talking over the phone! Very unprofessional. Being kind doesn't take much. Thank ya

I worked with them to get a car loan and after I accidentally placed an incorrect digit number of…read moremy social security number during the application. It was extremely difficult to work with their rigid guidelines. After a very frustrating experience I went elsewhere.

Such a poorly ran branch. Lines out the door with only 2…read moretellers yet there are 3 women sitting in a cubical talking while telling the customers they will just have to wait - unreal - such poor service.

Very nice attitude from mangers when you open an account or credit card…read more For other services you can feel very opposite from manger. A very rude and not helping attitude you can learn from her.

The bank staff was very helpful and provide professional assistance to me. She went beyond the…read morenormal efforts to take care of my banking needs.

I only use the drive up ATM and I've never had to wait. Also, it always seems to be in working…read moreorder, no malfunction.

Their ATMs need to be updated..with warning that they cannot dispense money specifically Van dyke…read moreand 12 mile. They stole My money it is their fault and i have to wait weeks to get My money back for something that was their error un the meantime My bills are coming in and i have no money pay because they are holding my money hostage.

I have had good experiences with chase as a whole because family members bank there. Horrible…read moreexperience my one and only time at this location. One employee working, another walked by, while 2 employees in the lobby were having a personal conversation. (I know this because I could hear them). They waited until a 5 person line out the door formed to even acknowledge the lobby full of customers. I came to switch my checking and savings to them. The employee asked me to have a seat, said she had an appointment but the other man could help me shortly. (after she had already helped the people behind me in line). after joining them in the waiting area They told the employee I can go first because I was next in line. She then said she could actually help them, because the other guy might be awhile... I barely felt treated like a human, let alone a customer. I had no problem letting them know as I walked out the door that I wouldn't be back. This was confirmed when another customer walked out after me and said she banks at two places and highly recommends the other over chase.