It seems this facility will hire anyone who can breathe and has a pulse. STNAs were rude and moody,…read moresome raised their voice when I only asked for water and clean linen. Definitely a terrible experience.

This place is a shitshow! I came in because I had 2 broken feet. One night alone the nurse,named…read moreTha, gave me the wrong dosage of medication, refused to clarify what she had given me and refused to own her mistakes. Instead she put her ear buds in to ignore me!! Took me 3 hrs to get a different nurse to fix the problem. They even called the police on me for standing up for my right to clarify what I was given before I took it. And that was only 1 night. The nurse then told me that she understood why my ex beat me and my parents wanted to kill themselves the first time they saw me. They only want your insurance money, they don't care about people at all!! Also, the DON ,Ginger, and administrators Jen and Stefani do nothing but gossip about the private aspects of your life and tell staff things that are irrelevant to your care. I've worked in Healthcare for 25+ years and this place was appalling. It took them atleast 3 hours to answer the call light, so I was helping my roommate get to the toilet so she didn't soil herself. One night when an aid actually showed up,she asked him to help her to the toilet and he literally said, just pee in your diaper, which she wasn't wearing, it easier for me to change that. And when you report these rights violations, they lie to your insurance company and tell them you're healed when you aren't so you have t6leave,otherwise pay 365 a day upfront. I really feel bad for the people here who can't stand up for themselves. Now Mike in PT, Jamie in OT and the STNA Aquila are awesome and amazing. They went above and beyond for sure. The STNA Danielle has a horrible attitude. Even the social worker seems crooked. The actives staff, Brittany especially, are all amazing. The nurse Shannon is pretty good and Nurse Charity was very sweet and kind. Sadly ,however, the nurses, DON and administrators are crap. Even the receptionist tried to act like she had power over us.

They will do the bare minimum at all times, my grandfather went from independent living to memory…read morecare, and did not give us proper moving instructions like what we would need, who would be helping with the move, etc. the past 3 times I've visited he has not been shaven, and the staff did not help put in his hearing aids. Overall, care got significantly worse, and staff is not attentive or helpful

This is a great place. They took care of my dear mother for two and a half years before she died…read morelast March. Having once been in the seminary and a pastoral minister, I've been in and out of a lot of nursing home senior living facilities. This place is tops! Really! All the staff are extraordinarily kind, warm, patient (no pun intended) and attentive to the needs of the residents. My mom couldn't have been better cared for. They always looked in on her to make sure she was alright. They treated mom (Marie) with dignity and respect, patience and kindness. Although once sponsored by the Lutheran Church, they have a very Catholic presence. The Diocese of Cleveland provides a priest to offer Mass there every Sunday, and they have a wonderful sister (nun) from Africa who is the coordinator. When mom died, I gave her whatever she wanted from her room. The food seemed adequate. But the most important thing was the atmosphere of real care and concern. It's nothing short of remarkable.

Was looking at different nursing homes for my mother, this place was by far the best. The office…read moremanager, I believe her name was Heidi was so sweet and helpful. She gave my husband and I a tour of the entire facility and answered all of the questions we had. The facility was very nice inside and I was impressed by all of the staff. Highly recommend.

Perfect example of the phrase "Don't judge a book by its cover". They just arent tentative enough…read moreand half of the employees act like they don't care at all. Some nurses have even told us on the low that this place is a joke. I wouldn't chance sending anyone you care about here.. Even for short term care!

Husband being discharged HOME after tremendous expert care from extire staff. From being admitted…read morein a vegetative state. Now anbulating with walker eating bathing and dressing with minimal assistance. There does exist a healthcare facility with hope and HEARTS. Thank you

northwestern healthcare center in berea ohio is a 5 plus star facility. the staff are…read morecompassionate, skilled, empathetic and skilled from housekeeping, dietary, nursing, stna and administration. the activity director and personnel has each day full of excitement, hands on, and memory activities. residents get to meet and greet others , go on outings to shop or to eat. the occupational and physical staff department are one of the highest rated in ohio. they took an unresponsive, stomach tube, veteran. and gave him a new life. he feeds himself. walks over 800 plus feet and can brush his teeth and do daily hygiene. he only needs minimal assistance which is given when needed. they listen when he is upset and don't judge or over medicate him as was done in a previous healthcare center. this healthcare center rating should be 100 plus stars. a healthcare center that treats everyone with respect, compassion and respect. all who are a part of this group residents staff etc are vip's

I was referred to Nova Care from my MD. Lauren was very good, nice, friendly and helpful…read more I paid my bill according to what they told me after insurance paid but they were always off a bit so 1 day after my visit billing sends me a text and an email to pay my difference immediately. This went on for every visit so I found a different place for my therapy. According to my insurance I had payed .74 over what I owed them on July 2, well i keep getting a bill for 1.19 text, email, and mail. When I called after the fourth time of trying to talk to someone they said I owed the money and when I asked for a supervisor she said "you want a supervisor on a Friday morning?" i said yes. When she came back to he phone she said the super told her they would take care of my balance. Nice of them since according to my insurance I OWED THEM 0. Will not go back there ever and won't recommend them to anyone.

I have several conditions including adenomyosis, enlarged uterus, and bulging discs. As a result, I…read morehave pelvic floor issues and lower back, hips and leg pains. My therapist, Lauren, is a pelvic floor specialist. She is highly knowledgeable, caring, and personable. I can't sing enough praises for her! She had done extensive research and networking to learn more about my conditions to help me in my recovery. The tools and exercises she prescribed are effective and showing improvements. I am very grateful. I would highly recommend NovaCare and Lauren to anyone who is struggling with physical issues and wish to get better.

Having another bad experience with a skilled nursing facility. Staff here seem incapable of…read morefollowing even simple instructions. Have indicated our friend is LACTOSE INTOLERANT, and yet he is brought a carton of milk for dinner, which was a disgusting glob of unidentifiable material that I wouldn't feed to my cats. He has gone WITHOUT WATER for days in the past, and ended up being rushed to the ER for dehydration! WHAT IS WRONG WITH THESE PEOPLE??? These facilities are not cheap, and are providing SUBSTANDARD CARE! Do not send your loved ones to these places and assume the workers have your family member's best interests in mind. THEY DO NOT.

This was the worst experience I have ever had in a hospital and it could not have happened at a…read moreworse time - as my mom was dying in a hallway of the ER as there was not a bed or room available. Mom was in failing health and trying to rehab at the Brookside rehab center very close by. When it became clear she needed to go to the hospital, Brookside did not have transport available so the ambulance had to be called - so we had no choice but to have her go to St Johns. We would have never had wanted or picked to go here. Mom arrived around 6 AM. My brother got there at 7 AM. She was on a gurney in and out of consciousness in a hallway of the ER. There were twice as many people waiting to be seen in the ER than they had room for. She was tucked in next to the blanket warmer with one chair nearby. My brother stayed with her - around 4 PM he called me in Columbus to tell me there was nothing they could do - that she needed to go to hospice. But of course, hospice had no room for her. I packed my bags and got to the ER at 6:30 PM. She was still parked in the same spot. There was not room for us to be with her or we would be blocking traffic. My sister in law arrived a little later then my nephew and his girlfriend. We took turns standing near Mom and had to openly display our grief as we comforted each other and spent time with Mom. My SIL is a nurse and finally had had enough. After almost 14 hours on a gurney in the hallway in ER, my SIL advocated enough to get her sent to a private room. Once settled in the room, the staff was able to clean her up and get her comfortable. There was a breakroom near her room that we took turn hanging out in as it was too crowded for us in the room. My other nieces and nephew-in-law showed up during the night. The next job was to get her over to hospice. While we at least had some privacy to deal with our grief, it still was not as nice as the nearby hospice facility my dad had died at. Around 6 pm, they finally were able to transport her. I highly recommend you go some place else if you have any option. Even if you're dying, this is not a good place to go.

my husband fell and broke his leg. the orthopedic floor has the best staff. very caring. upon…read moredischarge he went to rehab. upon leaving rehabilitation to come home, St. John's called us to see how he was doing! AND then called us AGAIN on his second and third week home ! we've been patients there five times and have always been treated very well.