Gotta quote 8/4/25, still waiting as of 12/5/25. How about that for customer service, keep…read moresearching!

I'm new to Lawrence so I asked several people who I should call to replace my windshield. Everyone…read moreI asked had great things to say about Kennedy Glass. My call was quickly returned, and I had a new windshield within two business days. Nick, of Kennedy Glass, went to the auto dealership to do the installation so the service techs there could recalibrate the windshield cameras at the same time. That was a huge help. Fast, friendly service. I hope I don't need another new windshield, but I will definitely take any future glass needs to Kennedy Glass.

Had my truck repaired at CarStar Lawrence due to a deer hit. After waiting 3 weeks to get it in,…read moregot it back and the paint did not match. The technician at the shop agreed. Scheduled a repaint. Got it back and there was no difference. The repair had not been repainted.

I will pay to go to bodywork school so I can do my own repairs before I ever take my car back to…read morethis place. Their " phone boy" David kept jerking me around on dates and delays, and was the opposite of professional. I don't know whose son he is, but management would be smart to address his attitude before it turns another customer away. As for the quality of the work, three out of five at best. And not timely at all

Horrible. Customer service is TERRIBLE…read more We had a very small chip on our windshield and brought it in here to get it fixed. When we brought the car in, it was a tiny small area, the size of a mole. After getting resin in the area, the chip looks way worse. There are whisker like lines coming out now in two different directions. I called and they said to bring the car in. So I did. They said there was nothing they could do since the resin was already in. My issue is that these whiskers or whatever the technical term for these lines on the glass were not there before the repair. And since having the repair, they are getting longer. The whiskers reflect the sun in a horrible way. The tall guy with reddish hair (name ????) was an a--hole. Excuse my language. Customer service 0. DO NOT WASTE YOUR MONEY GOING HERE!!!!!

I was quoted a price for a windshield replacement and made an appointment. When i arrived at the…read moreshop, the price they tried to charge me was $75 higher and they refused to honor the original quote. They do not offer mobile services so I had driven 25 minutes out of the way. Do not recommend! Or if you get a quote on the phone, make sure they email you a confirmation while you are on the phone because they will not keep their word. I was recommended this company from my auto repair shop and I will be making sure they don't recommend this company to anyone else.

My car was in need of an oil change and I had a recent disappointment at a dealership so I was…read moreseeking another outlet beside Jiffy Lube who I promised myself I would never go to again. I noticed that this new store had opened and it hadn't been there very long and so I decided that I would go in and see if I can get an oil change done. First of all of this location was built where a bank used to sit and unless you live in the town, you're not gonna know that it's there. But it's located on the corner of 27th and Iowa and its very visual. Access to the facility is very easy to get to and it is not crowded. First of all they have a sign in the front of their building that says oil change in 15 minutes. I was skeptical when I saw the sign because I've never had an oil change done that fast, but I went ahead and pulled into the line. I was immediately greeted by a blonde female and I was impressed that I was looking at her uniform and I seen all the dirt and oil on it knowing that she's working as a mechanic and making a decent salary then did my heart good to see a woman working there. She greeted me and was very friendly and told me where to park. there were five other cars ahead of me. One negative thing did happen was that they made me change lanes four times. They had me move from Lane one to lane three, then from Lane three to Lane two and then eventually made me move back to Lane one, then they made me back out so that someone in lane two could get in front of me in Lane one. I know that's a lot and and it was extremely frustrating and that's why that was an issue for me. As far as I could see there were six mechanics all working the three lanes not to mention the people who were under your car doing the oil change so they were well staffed and well-equipped. The place was clean. No trash or debris, it was spotless. They all helped each other and worked in teams of two. Most of all they were engaging. they kept talking with me. I had a guy who told me everything that I need to know. He showed me what the level in my car was, showed me the filter, everything I needed to know he informed me of . in the past, I had oil changes done and nothing was never communicated with me, until it's time to pay the bill so I did feel that this place was a step above other places in that respect. Now I do believe the oil change is a little expensive but I don't think it has to do with the company so to speak. I think it's just inflation in general. And they have to stay competitive with other businesses that do the same, so I get it. Overall I would recommend going to this Valvoline and even though they promised they can get it done in 15 minutes I was there probably 35 minutes but even that is better than sitting in a dealership waiting for hours for a simple oil change

I have used the Valvoline Oil Change service in Lawrence Kansas for the last couple years. Service…read morehas been quick and professionally done. This last Monday I needed service before leaving on a trip. I arrived mid morning, and left because all the bays were full, and there were three cars waiting in each lane. I returned mid afternoon to find the same situation. Since I needed the service done that day I got in line. After 30 minutes, they came out and needed to reposition cars, and asked me to change lanes. After which a vehicle with no driver, which was probably from a rental car agency sat in the bay while all the other lanes moved slowly forward. Cars which arrived 15-30 minutes after I arrived, moved in, were serviced, and left. By the time I finally got in, I had waited almost an hour and a half. I was then given an up charge for an extra quart of synthetic oil. This was almost $15. I was so thoroughly disappointed in almost every aspect of my visit. The long wait, the fact I was placed behind a driverless car which was slow walked through the service, and finally what felt like was an exorbitant up charge for my extra quart of oil.

When you come in, they state 2.5 hours for window replacement. This is not an exaggeration, but it…read moreis the minimum. I waited for hours longer. The person behind the counter would not state what is going on, would not provide an ETA, interrupted me when I asked, and was borderline belligerent. It was as if I was inconveniencing me, that his team was not delivering on its claim. This is not a customer-focused business. Maybe if they can install at your house, but never going to this location again. There are better alternatives elsewhere in KC. Modern cars have cameras that see through the windshield and this requires "recalibration". Turns out that this store doesn't even have the software for many common cars, so if that happens, you can wait for hours more. This is because they won't work on other cars, even while they are in a stand still waiting for software. I guess if there's not many places, you can do whatever you want.

The service guy was rude. Immediately dismissed me when he determined my windshield wasn't a chip…read morehe would repair. No thanks