I found the van I was looking for on their website. I drove to Lawrence on Saturday afternoon to…read morelook at it. Test drive was great. It was in great condition - the interior was excellent, included Shelving i planned to repurpose, flooring was great, bulkhead was intact... Basically it was perfect for my needs. We got there late in the day, and weren't able to finish the paperwork until Monday. They said they'd deliver it Monday and we could finish the paperwork then. Monday, around 5pm, the salesman shows up with the van. Here's where things went to shit. He apologized, said he showed me the wrong one (it was the one I looked at online, evidenced by the Shelving in the back) but he didn't realize it until he was ready to bring it to me. So he brought me one I DIDN'T SEE, DIDN'T TEST DRIVE, said the price difference was too much to let me have the one I looked at. The one he brought me has a bit of body damage, flooring l have to replace, unusable interior in the cargo area, no bulkhead, cosmetic damage in the cab, bumper and running board damage, and twice the mileage. Having never found myself in this situation, I agreed to take the one he brought me. He assured me I got a great deal - it came with four (4) $400 each key fobs!! (I've since found out they're about $40 each), and gave me some dealership special worth $500 for free!! Bait and Switch much? If I had known then what I know now, I would have canceled the entire deal. I DO NOT RECOMMEND DEALING WITH THEM.

Bought a new EV earlier this year from another Chevrolet dealership and the mapping and onstar went…read moreout recently and happened right around when a update came through. Called up dale willety because it was a closer dealership and I also had a recall. Told them the problem and the paperwork even stated the correct problems. When I went to pick it up(after hours). The problem wasn't fixed. They just downloaded a new program and didn't verify that it was fixed. I even called them back up after they said they were done and told them that my app was saying it still isn't working correctly Typical. Well you will have to bring it back in. No apologies. No discussion. Just bring it back in. If I could give them a lower score I would

Purchased 2 vehicles from crown which was a good experience. This review is for the service…read moredepartment. I've Been back a few times for oil changes, tire rotations, new car maintenance The service I received was amazing every time. If you need anything with your vehicle go see Josh P. You won't be disappointed. Awesome service with a smile!

Great experience with Paul Gomez and all the team at Crown!!! Great customer service.read more

The Mechanics there are great and were able to take care of my exhaust manifolds and tires. Only…read morereason they don't get 5 stars is because Justin never calls you back when he goes looking for an answer to one of your questions.

First time having service done on my Jeep Compass. Technician was able to diagnose and repair my…read moreelectrical fuse problem in less than half an hour. Great customer service as mechanic took the time to explain the minor repair that was needed. Great experience with service department

I'm just going to post a picture of the emails sent. It explains everything. I never even got a…read moreresponse and it's been weeks.

Jack Ellena Honda customer since 1983…read more Yelp reviewer since 2012. I've purchased two brand new vehicles from this dealer and one slightly used car in 30 years. To say I've gotten my money's worth, an understatement. The first two hit over 300,000+ plus miles as I commuted to Kansas City for over 20 years. 80+ miles a day. About 18 months ago I bought a Honda Civic LX for my wife for her 50th birthday as a surprise. I'm committed to Honda products, yes, but the real hook that keeps me coming back is the service provided by this dealer. They define what pleases a customer and they're the reason I'll likely drive Hondas until that time when I drive no more. 99% of my experience is with the repair/service department. A common quote from the repair guys (I've outlasted many) I've heard plenty of times goes something like, "the scheduled maintenance recommends we replace (insert expensive part name) at this check-up but it's safe to wait another 15,000 miles and we'll re-check it then. Or, I bring it in for something minor and they spend five minutes fixing it and send me on my way without a charge. They help you stretch the life of the car without hesitation. My most recent Honda I nearly drove to its death we worked together to extend its life in the most economical way, and then I essentially gave it to my brother-in-law who is still driving it safely a year later in Green Bay, Wisconsin (check my Yelp reviews, I'm there plenty). I have no idea who Jack Ellena is or if there really is such a person, but whoever has run this business for the past 30 years I've been a customer, I tip my hat to you. So when I saw there was only one review of the dealer on Yelp I thought as a committed long-term customer and reviewer it was time to weigh in. P.S. Special shout out to "Dave," who I've purchased two of the three vehicles from, a real pleasure to work with.

My daughter has had ongoing issues with her Hyundai Sonata, including being tested for excessive…read moreoil consumption at the Gladstone Hyundai location. At the end of her winter break, we noticed oil leaking, so to make it easier on all of us, we suggested she go to the Lawrence location, as she is going to school at KU. She took her car to the service department and was given a long list of things which needed to be repaired, some of which were oil gasket covers and spark plugs. She called my husband to call in to the service department to discuss which items would need to be fixed, none of which were shown to her or explained, but since we were out of town, we proceeded with a couple of repairs. That bill was approximately $1,000. A week after she had her car repaired, she came home, and we noticed there was still oil leaking, so we made another appointment for March 31st at 8:30 am. I drove the car from Kansas City to Lawrence and met with the service department rep. My daughter picked me up in another vehicle, and I left the facility. At approximately 12:30, I went back to check on the status of the car, and no one had taken a look at it, despite my appointment being at 8:30, and they knew I was staying in town to see what was wrong with it. I left again at that point, and about 20 minutes later, I received a call from the service department asking me to come back, so I left what I was doing to go back. At that point, he gave me a list of repairs that needed to be done totaling $3,300+, and one of them being the replacement of the oil pan, as it was cracked. I asked him questions about this and asked if this could have been what was wrong in the first place. He said he had no idea. Then I looked back at the documentation from the first time my daughter brought in the car, and it stated, "Customer says Oil Gaskets are Leaking." I can assure you no one in my family would have said that or known that would even be an issue. So I paid another bill of $190 to have someone "diagnose" the car, and I left without paying for any of the suggested repairs, as I feel as though I had been lied to and was not pleased with having to wait five hours past my appointment to have someone look at my car for the first time. I brought the car back to Kansas City and took it to our local mechanic. He did replace the oil pan, and I would bet that was why it was leaking in the first place. There is no documentation that anything was wrong with the gasket covers. No video or pictures, to my knowledge. He also informed me, when I asked about the other items on the list of suggested repairs, that we were being scammed.

Absolute worst experience of any car buying experience we've ever had and we've owned well over 20…read morecars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesis of Lawrence and a 2024 GMC Sierra AT4 from a competing dealer in the area and this experience wasn't even close to the latter. The salesman was great during the sale and we negotiated on a list of 'we owe you' where Laird Noller Hyundai Genesis of Lawrence was going to complete repairs on sensors and a cracked windshield as part of the deal. We thought great - we can just bring it back in and it would maybe be a week at max but that didn't happen. We were told the repairs should only take a couple of days when it was dropped off. However, we went back and forth with the dealership over repairs and found out it was sent to the Laird Noller Ford of Lawrence dealership for repairs to the sensors without notifying us. This was also a surprise to the service manager at the Laird Noller Ford of Lawrence dealership that Laird Noller Hyundai Genesis of Lawrence was unable to fix the issues and no communication had been established from Laird Noller Hyundai Genesis of Lawrence to their department. Other issues we faced were in obtaining the title and registering in a timely manner. It took us a month to hunt down the title and finally the Laird Noller Ford of Topeka dealership was able to obtain it and get it to us. We received notices from the State of Kansas that we failed to register in 60 days and our bank threatened defaulting our loan because it was impossible for us to get the vehicle inspected and tagged while it was at the dealership. After two months we finally got our vehicle back but its bittersweet because there was no apology from the dealership for the delays or how they handled the repairs. Laird Noller Hyundai Genesis of Lawrence also left the vehicle completely filthy with bird feces down the side of it. (see pictures) I'm a firm believer in leaving something better than you found it. Laird Noller Hyundai Genesis of Lawrence certainly returned our vehicle worst off than how they received it and the small attention to details on how they returned a car, to a paying customer, says a lot about how they conduct their customer service and relationship with customers long term. If Laird Noller Hyundai Genesis of Lawrence is a representation of Laird Noller as a dealership I would highly recommend folks to look for a different dealership to do business to save yourself a lot of the headaches we experienced. Helping or showing any compassion to the customer is long gone once you sign on the dotted line. Customer service should be paramount and constant communication with the customer should be at the top of every service manager's list. I would say from our experience the optics are Laird Noller Hyundai Genesis of Lawrence and Laird Noller Ford of Lawrence are only interested in the sale and not building upon a long lasting customer relationship. This whole experience will certainly cause us to pause from buying another vehicle from Laird Noller in the future and to shop around for a dealership that puts the customer first.

TOP SHELF! As long…read moreas Hariom's place is open, that is where I will go to purchase a vehicle. I would give him 10 stars if possible. No joke. I don't write reviews and he did not pay me to do this... I have never had a better buying and customer service experience in my life. The '15 Mercedes I purchased is incredible. If you are looking for a car, Crimson and Blue should be your first stop. If Hariom does not have it on the lot, he will find it for you. Take that to the bank! It was my pleasure doing business with Hariom, what a super human being! Grade A+ service and inventory. People should come from miles away to do business there.

Hariom is the reason I bought my car with Crimson & Blue Motors. When I walked on the lot, it's…read moresmall, but packed with quality cars! He takes pride in what he sells. He doesn't try to get you into a car you can't afford AND he gives you a fair price, too. I looked at several lots the day I decided to buy a car and he was one of the only salesman I wanted to buy a car from. I love, love, love my Honda Civic. Not brand new, but close enough. I'd buy more cars from him if I had the cash. THANK YOUUUUUUU!

Great service Great deals Come here if your looking for a Even offer Came in last minute and there…read morewere still able to help me and gave me a great deal staff very nice and fair with there prices

This place charged $71 to change the air filters in a 2015 Honda Fit. It takes me about 5 minutes…read moreto do this. My daughter is driving the vehicle currently and does not live in the same state so I told her to have them do it. I called the service department later and asked them how much they charged for that service and he quoted me approximately $20 less than $71 , still too high. I called them before making this review and he said they charge labor costs for the area. Additionally, they gave her an estimate of $599 to change spark plugs and valve adjustment. We will not have our car serviced there in the future.