It always satisfying to deal with Tristan and Zack! Love my Tundra! See you soon for Robin's car.read more

We've now purchased two vehicles from Crown Toyota (a Sienna in 2025, and a Rav 4 in 2020), and I…read morehave to say that overall I'm pleased with the process of buying a car from this dealership. In 2020 we stopped in on our way to Manhattan with the hopes of purchasing a Rav 4 and walked out with what we were looking for. It of course took a while, but overall it was a smooth process and we didn't feel overly pressured. Now, this year, we had our older car totalled after being rear ended in the fall and after a lengthy insurance claim finally were ready to buy a new car this winter. With two kids in tow now a mini van seemed like the right fit and we settled on the Sienna. Only problem? There seems to be a Sienna shortage all over town. I called every single Toyota dealership in the KC metro, got on the waiting list for one of them, and the others either never responded to me, lied to me about their inventory to get me to purchase something I didn't want, or nearly laughed at me for even asking if they had any in stock. I was honestly pretty taken aback by how unprofessional and disinterested in my business the other dealerships were. Now, enter Crown Toyota who when I filled out an online form, a salesperson called me, and respectfully talked me through the shortage of Siennas, the wait, realistically what I was in for in terms of timeline, and was kind, courteous, and friendly throughout the whole process. Honestly, it's a small thing, but having Charlie call me and follow up with me made me feel like they wanted my business and actually cared about if I ended up with a vehicle that was excited about driving. After that phone call I stayed on the waiting list with another dealership just in case, but I was already pretty sold on working with Crown. After that he was in touch with their next shipment and what was available, we chatted about the one that was most attractive to us, reserved it over the phone, and then came in to finalize things when it arrived. I won't say it was a perfect experience, as there were a few hiccups when we went to pick it up in terms of the young man working that couldn't help us and seemed confused, and the complicated nature of having to have my husband sign electronically since he couldn't come with me, BUT it's still a five star experience because everyone that we worked with here was so nice, so supportive, and great at talking me through all the options. Charlie even followed up a week later to make sure I didn't have any questions and followed up a few more times to make sure the titled arrived, and that we were satisfied. I'm only in my thirties but maybe I'm more old school than I think when I say that I really value this level of customer service when making such a big purchase, and despite Lawrence being a bit further away I'm inclined to always reach out to Crown Toyota when I'm in the market for a new car.

Great, quality service at a great price! They got my vehicle repaired quickly and fully.read more

Excellent customer service and a very quick turnaround. Will be coming here for all future body…read morerepair!

I had some significant wind noise come in through a door on my car. The dealership expected $1500+…read moreto replace the interior components. I called Hite collision, expecting to get an expensive estimate. Instead the employee performed a quick door alignment check, adjusted the door, and sent us on our way in less than 15 minutes. He would not accept payment. They had a wonderful dog there. This place takes good care of their customers. I intend to take all my cars there in the future.

Many thanks to Dave, Mark, Chad and everyone who repaired my VW. I could not be happier…read more Recommend Hite Collision Repair without hesitation. Sheila M. Enjoy Gunner

Overall, they did a wonderful job with the body work! I do recommend them in that regard…read more My one concern, however, is with their removal of my Pride magnet from the trunk of my car during my car's stay at their facility. Briggs was replacing my passenger side door, yet somehow on the trunk of my car near my license plate, one of my five magnets was removed. Only the "Love is Love" Pride magnet was removed. I had four other magnets depicting various messages that were left on my car, including one that said "Kindness Matters" etc. One would think that if Briggs had to take off all of the decor from the trunk of my car for the purposes of the body work, that they would have removed everything, not just the Pride magnet. This magnet was removed and placed on the driver's side seat in my car, which I found when getting into my car after picking it up once the body work was completed. Perhaps this is simply an oversight on their behalf; however, given the 'political' nature of the magnet that was removed, it makes me a bit weary of the underlying business practices of Briggs. I'd love a response from the business explaining these actions, and am willing to change my review if this was simply an oversight or mistake on my behalf.

They flat out Lie!!! Had our car for 3 months and absolutely no communication! I would call every…read moreweek or two and was told lies. Said it's right on schedule and just waiting on a few parts. After 3 months of the same stuff I called and they said it's in line for paint should be done by that wed. Well I waited till Monday to call because they never called. Was told it was delayed because of bad weather there painter called in. So another week and nothing! So as I drive up there I called and was on the phone with them as I pulled in to see our car still sitting there completely never even touched or anything!!!!!!! The guys face turned white when I slammed open the door and said I dare you to lie to my face!!!!! Where the hell are my keys!!!! I had it towed to a reputable place in Lawrence that got it taken care of within a month. Stay away from these crooks!!!!!!!!!!

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

From the owner: We are one stop shopping for Parts, Service, Sales, Body & Paint Repairsread more

Had my truck repaired at CarStar Lawrence due to a deer hit. After waiting 3 weeks to get it in,…read moregot it back and the paint did not match. The technician at the shop agreed. Scheduled a repaint. Got it back and there was no difference. The repair had not been repainted.

I will pay to go to bodywork school so I can do my own repairs before I ever take my car back to…read morethis place. Their " phone boy" David kept jerking me around on dates and delays, and was the opposite of professional. I don't know whose son he is, but management would be smart to address his attitude before it turns another customer away. As for the quality of the work, three out of five at best. And not timely at all