Great shop that does quality work. I would recommend Pearson to anyone looking for a job done…read morecorrectly.

Honest, informative, and respectful. I can't ask for more. Although it had been many years between…read moretimes I came in for their help, they remembered me and treated me very well, just like before.

I recently had to trade my vehicle in and get a different one. I had never had to do this on my own…read morebefore and Josh Abel and Chase Johnson were so amazing!!They walked me through everything and were so patient with me and calmed me down and made things not so scary!! Thank you so much Josh and Chase!!

It always satisfying to deal with Tristan and Zack! Love my Tundra! See you soon for Robin's car.read more

Excellent customer service and a very quick turnaround. Will be coming here for all future body…read morerepair!

Great, quality service at a great price! They got my vehicle repaired quickly and fully.read more

I had some significant wind noise come in through a door on my car. The dealership expected $1500+…read moreto replace the interior components. I called Hite collision, expecting to get an expensive estimate. Instead the employee performed a quick door alignment check, adjusted the door, and sent us on our way in less than 15 minutes. He would not accept payment. They had a wonderful dog there. This place takes good care of their customers. I intend to take all my cars there in the future.

When you need your car worked on, you want it to be prompt, done right, and you want to be…read morecommunicated with well. Hite did all of that and helped us get back on the road quickly. I would 100% return to this business if I ever had to, and I recommend you all use them as well! Can't go wrong with good customer service and knowledgable auto repair with fair prices.

Overall, they did a wonderful job with the body work! I do recommend them in that regard…read more My one concern, however, is with their removal of my Pride magnet from the trunk of my car during my car's stay at their facility. Briggs was replacing my passenger side door, yet somehow on the trunk of my car near my license plate, one of my five magnets was removed. Only the "Love is Love" Pride magnet was removed. I had four other magnets depicting various messages that were left on my car, including one that said "Kindness Matters" etc. One would think that if Briggs had to take off all of the decor from the trunk of my car for the purposes of the body work, that they would have removed everything, not just the Pride magnet. This magnet was removed and placed on the driver's side seat in my car, which I found when getting into my car after picking it up once the body work was completed. Perhaps this is simply an oversight on their behalf; however, given the 'political' nature of the magnet that was removed, it makes me a bit weary of the underlying business practices of Briggs. I'd love a response from the business explaining these actions, and am willing to change my review if this was simply an oversight or mistake on my behalf.

They flat out Lie!!! Had our car for 3 months and absolutely no communication! I would call every…read moreweek or two and was told lies. Said it's right on schedule and just waiting on a few parts. After 3 months of the same stuff I called and they said it's in line for paint should be done by that wed. Well I waited till Monday to call because they never called. Was told it was delayed because of bad weather there painter called in. So another week and nothing! So as I drive up there I called and was on the phone with them as I pulled in to see our car still sitting there completely never even touched or anything!!!!!!! The guys face turned white when I slammed open the door and said I dare you to lie to my face!!!!! Where the hell are my keys!!!! I had it towed to a reputable place in Lawrence that got it taken care of within a month. Stay away from these crooks!!!!!!!!!!

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

From the owner: We are one stop shopping for Parts, Service, Sales, Body & Paint Repairsread more

Had my truck repaired at CarStar Lawrence due to a deer hit. After waiting 3 weeks to get it in,…read moregot it back and the paint did not match. The technician at the shop agreed. Scheduled a repaint. Got it back and there was no difference. The repair had not been repainted.

I will pay to go to bodywork school so I can do my own repairs before I ever take my car back to…read morethis place. Their " phone boy" David kept jerking me around on dates and delays, and was the opposite of professional. I don't know whose son he is, but management would be smart to address his attitude before it turns another customer away. As for the quality of the work, three out of five at best. And not timely at all

We bought our vehicle in 2022. After a few months, the sliding door stopped manually opening. We…read moretook it in. I told them what the issue was, I was ignored because I'm a woman. It needed a new lock actuator/latch assembly. So, I had my husband take it in, and they said that what I said was not the issue. We took it in multiple times telling them what it was, and we were ignored until the last time. When they finally confirmed that was the issue. We also went in because our SRS airbag sensor has failed, this was the 2nd time we requested it to be fixed. They spent 4 hours on our vehicle and did nothing. They said they needed to order parts. They gave us a clean inspection though. Then we noticed they damaged our inner door panel, they denied damaging it. A few weeks roll around and they send my husband an email of all the 'issues' with our vehicle, first was they couldn't fix our lock actuator because we were out of warranty despite taking the car in multiple times and literally telling them what the problem was. Then they stated they could fix it but wanted $2k. Then they said we needed new brakes, they wanted to charge us almost $600 for a part I told them I took off so they could access the lock actuator faster, we still have the part. They also wanted $200 to replace a tail light that was 'burned out'. They let us drive around for weeks with a tail light out. My husband works nights, he was followed by multiple cops during this time and had no clue what was going on. Because our first email on the inspection stated there were no issues. They should be sued.

Very long-time customer of this business, pre-dating the change in current ownership by a good 25…read moreyears. That change turned out to be a good thing, mostly for their staff, I find out, but that's a story I won't be telling. My feelings for this Honda dealers is this: I implicitly trust their service department, have known a number of them by name over the years, still do and they know me by name when I call. We're a three car family, all Hondas, so if there was any doubt, I'd be on to another brand in a heartbeat. They are brutally honest and true and have never failed me. Today's visit, I'm delighted to find a brand new facility that's been updated to modern times with things in the customer reception area like, oh, those modern conveniences like plug-ins for laptops and phones, USB ports, and of course the requisite coffee and free water bar, big screen TV, comfy chairs and tables of different sizes and heights and most importantly these days, plenty of room between yourself and others. Other changes, a larger lot, the entire old building razed and a new one built behind it in its place. A much nicer show room and plenty of places to meet privately for when the time comes to buy something. I made the mistake of buying one of my Hondas for a family member from a dealer in Olathe. Huge mistake. What happened there would not have happened here, and never has. Why I stick with these folks. Oh, and the wi-fi I'm using to craft this, lightning fast, no disruptions. Imagine that. So yea, maybe rating a car dealership isn't as cool as the new espresso joint or the latest new taqueria, but this place has always worked exceptionally well for me and I'm sticking with them.