Lia M.

I love a Hyatt Place, but was disappointed in this one. The staff is amazingly friendly and attentive, especially Kevin, who is a rockstar. He was so friendly and helpful, and really made our experience great. He helped my disabled father, which I really appreciate. Everyone else we interacted with was great too. I really do think Hyatt Place hires the best staff and this was no exception. But the low rating is due to cleanliness. Our bathroom had not seen a vacuum or cleaning spray in who knows how long. The floors and shower were not super clean. The vent was absolutely disgusting. The phone was covered in dust. And our do not disturb sign looked like a rodent had chewed it. Normally, I would say something to the staff, but we had a ton of luggage and were tired, plus we had a packed weekend. I just didn't have time. The staff is excellent so I know our room would have been switched. But it's more concerning to me that this was considered an acceptable condition for a room. So whether we had switched rooms or not, the issue is the cleaning standards. The bed was super comfortable but I hate that it was next to the HVAC unit. I think the rooms are in need of renovating and I didn't love the layout. Recommend requesting a high floor. However, the accessible rooms are great, as my dad loved his, and it was well-suited to his needs. We didn't eat breakfast but did get drinks at the bar. Be sure to have cash to tip, because if you charge it to your room, you can't tip at checkout. There is an ATM in the lobby, which is helpful. Parking was easy to manage in the parking garage across the street. Location was great to walk around Historic Bethlehem and we even walked over the river to the south side. Since I love Hyatt Places, I want better for this location. But don't change the front desk staff because they are fantastic.

Hubert Z.

This Hyatt Place was clean and very quiet. Very close to the Moravian College, Lehigh, St. Luke's and Windcreek Casino if you are in the area visiting those places. Check in was seamless, the front desk clerk was professional and kind. Good for the price and the area. Parking is in the garage across the street so a little inconvenient when cold and rainy and scary at night but easy in and out. The neighborhood leaves a little to be desired but safe. The bed was comfortable. Breakfast selection and quality was ok...what is expected for the price and location. I got it 5 stars but probably closer to 4.5 (couldn't give it 4).

Tamara G.

I had a great stay here. Parking is not included, but $10 a night at garage directly across street. You validate your ticket when leaving at front desk of hotel in scanner & then scan to get out of garage. It's a thin slip of paper so easy to lose! If you park on 3rd level you can walk right out to hotel. Hotel is across from the bus station, so some people can be distracted by this, but it was not an issue for me. My room was quite large & very clean. I liked the different open layout. Bed comfy. I liked that it had a fridge & bar area & separated couch sitting area. Vanity was large & outside bathroom separated from shower/toilet. Best part is that the hotel is walkable to many local restaurants, bars & shops. They have an airport shuttle too. I was attending a show at Steel Stacks & got an Uber quickly under $10.

BUYER BEWARE The room we excellent and very clean. Staff very friendly and respectful. However, the whole experience was ruined when I returned home and looked at the e-mailed bill. THEY HAD CHARGED A NON-REFUNDABLE $75 PET CLEANING FEE. This was not obvious on their website when I booked. I also question exactly what type of cleaning costs $75.00!!!!!! Buyer beware. This is an outrageous extra cost. I have never paid more than $30 to stay with my small dog or sometimes it's been free. And we have travelled through the US and Mexico with our dog. I WILL NEVER STAY WITH HYATT AGAIN WHILE THEY CHARGE THIS HIGH FEE FOR ONE NIGHT FOR A SMALL DOG.

Kate B.

Wow! Hallelujah! Thank you so much Hyatt Place!!!! This has been a whirlwind of a trip to Bethlehem Pennsylvania. Although the beginning of the trip was rocky, the Hyatt Place in Bethlehem came in and saved us. While there were no rooms that were available when looking online, they went out of their way to find a vacancy, and they told us they would happily help find us a room there. They did whatever they could to get us in and then, to go above and beyond, they accommodated for us with a super early check in. We came into town for a wedding. We were hustling and they made us feel right at home. When we walked in, we were greeted so kindly by Heather at the front desk and we were taken care of immediately. Heather and her manager gave us their undivided attention and also gave lots of love to my pup Hank. When we walked into our room for the first time it was beautiful. It was bright and clean and fresh. We were so happy to have a nice clean place to stay. We are also delighted to be within walking distance of the wedding reception. I would 100% recommend the Hyatt Place to anyone looking for a place to stay in Bethlehem. The staff was super hospitable, which is not true for everywhere these days. You will feel like family and you will be well taken care of. I will 100% be staying at this Hyatt in the future and thanks to the kind ladies at the front desk, we will be signing up for a Hyatt membership. Thanks Hyatt Place!

Such an amazing place to stay. I stayed here for the first time in November on one of my frequent Bethlehem trips and was blown away with everything. So I stayed here a 2nd time in January and I had the same experience. Most of the staff is easily accessible when needed and are REALLY friendly. Rooms were super clean and neat, as were all the areas accessible to visitors. The main lobby and gym were also clean as well. My girlfriend and I had drinks at their bar on both trips. Not too expensive and the drinks were decent. Definitely more affordable than most places in Bethlehem. An employee named Pam was so nice to us and we conversed a lot into the night. This now my go to place to stay when I visit Bethlehem.