O'Reilly is always a great place.... But this trip Ricky went above and beyond for my niece!!…read morePreformed and battery test and found the cables were loose and tighten them at NO CHARGE!! O'Reilly & their customers are lucky to have this amazing man working there!!

I stopped by wanting to get some new wiperblades put on. I told Erik, the young man who helped me…read morethat I had bought the blades on Amazon. He told me that they usually don't put them on unless bought from them. I was getting ready to leave when Erik said, I'll make an exception for you. Thank you Erik. I appreciate your kindness and your great customer service. I will return to shop here for any necessary auto supplies.

When I ordered my windshield wipers the employees could not have been more helpful. But when I…read morecame to pick them up, there were children (probably under 18) running the front desk. They had no manners, no smiles, did not acknowledge me at all. And then they were actually rude. My husband said this is what he experiences when he's in an auto parts store. But this was a horrible experience for me. Where were the adults who ran the store just a few days before?

trying to pick up a UPS package here but some guy was giving attitude they are old and ruderead more

My vehicle burns light bulbs like it's a gift…read more I used to go to wally mart for small vehicle parts like bulbs but there is no book to look up parts anymore and forget having someone who cares come help you. Wally mart no longer hires people who care. That and wally mart is a little far for bad service. I tried Autozone no longer has a book but they now have QR Codes. Dummy me forgot my phone but luckily they have awesome employees who gladly look up parts for you and go get them for you. I looked away for a few seconds to realize the clerk had ran off to get my part for me. Great customer service for a $16.00 part. This Autozone is only a couple miles from my house making it my go to auto parts store. They even have a self check out kiosk, it's really just a counter space by the door with a computer and scanner. I used it. If I figured it out, I'm sure almost anyone could.

Daniel , the manager, was so helpful yesterday when my ordered part came in . My part was not at…read moreall the one I thought was ordered . I was just going to ask for a refund & return another day with more money . Daniel made it right and made sure I left with what I needed with a discount for inconvenience

This auto parts store impressed the heck out of me! I'd been to O'Reilly's and AutoZone, looking…read morefor a sun shade for my driver's side window. You'd think this would be an easy search, but it was nothing but frustrating. I was pretty much ignored in all the "big name" stores. What I would have given for someone to simply point me in the right direction! I just wanted to buy a simple roller shade. How hard could this be for them? And then I walked into Advance Auto Parts on E. Powell in Gresham - and KNEW I had finally found my place. No sooner did I walk in the door than "Brett" asked if I needed some help. When I mentioned wanting a roller sun shade, he went to the back and personally brought out the one he used for his own car! "These work really well for me," he said. "Want to see if it works for your car, before you buy?" With that, we went outside and tried it on my car. It was perfect. (The price was really reasonable, too!) Now THAT was good customer service! That Brett would take the time to "demonstrate" a product, to make sure it would work for me was a very kind (and darned impressive) thing to do. I hope Advance Auto Parts pays this man well. He just earned them a customer for life. Thank you, Brett! Thank you, Advance Auto Parts!

The staff here have always been able to answer any questions I've had. They're knowledgeable with…read moreparts, car cleaning care, paint, tools, you name it. I had a factory defect on an item I purchased at another Advanced Auto Parts store, and they accepted the return here. Funny thing was the second item I bought (at this store), also had a defect. However, they accepted a return on that one too. The third purchase got it right. The product defect was no fault of theirs by the way! Thanks guys, you're my choice when it comes to my automotive needs !

Very poor service. And one of the tellers has enough bad energy to suck the life out of everyone…read morein the room.

about a month back (1/21) I tried to buy a windshield wiper blade at a competitor auto parts store…read morenear my house. they did not sell just the blades, you had to buy the whole wiper unit. so I checked NAPA's website and they sold blades: they sold Trico and they sold aftermarket. so I looked up the Trico blade for my Toyota, found the stock number for it, and called the store. I asked for that particular stock number, Trico, single blade, drivers side, quantity one, one each, as they say in the military. the guy who took the call looked it up, said no problem, we will get it from our warehouse just come by after 2pm same day. wow, mad customer service skills, thanks bro. at 2: 30pm I'm waiting at a light on the way home with my new wiper blade and I notice it's not one blade, it's two. it's not custom sized to fit any vehicle in particular, it's an aftermarket NAPA snap-off wiper blade. it was EXACTLY what I didn't want. I ask management, rhetorically, how did this happen? is it possible that I could have possibly made this phone order possibly more clear than I did? impossible. dz

My engine light came on in my car. So I went in and asked Donny if he could tell me what it was. He…read morewas just rude like he did not have the time to do it. There was not a single customer at the counter, besides the customer he helped before me. After he he got the code he went back in and said it didn't work. So he gave me a different reader and told me to do it myself, and memorize the code. I have never used a sensor reader before and couldn't get the reader to work. I didn't feel like I could even ask for help, after how he was acting. So I left I have never been treated so bad in an auto parts store before. Go to Advance Auto Parts, they are extremely helpful!

Extremely rude person working, I will go else where next time, he ask me questions I didn't know…read morethe answer to, when I ask what he meant he said very rudely just get your license plate number, horrible customer service. Only a one start because you have to have something