Wish I could give them zero stars. The worst company by far that I've ever had to deal with. Our family did business with them once, it went well and we decided to recommend them to our extended family.
MY grandmother got the worst installation service. The electrician showed up after the team decided to close the walls they open and they ended up running the wires on the floor. Then that evening we realized there was a huge leak and we had to stop payment for the company to take us seriously and come fix their mess.
In Short: DO NOT DO BUSINESS WITH THIS COMPANY
This was our situation: AC installation + opening walls.
They sent out someone to do an estimation, and they offered us a quote and a date for installation of an AC. Day of the installation, one guy walks in and tells us that they cannot open our walls and install the wires and pipe inside like they had initially quoted us. His response was that "they're not equipped to do that". So they leave with our unit and say they will send another team who can do it the following Saturday.
Keep in mind that while we wait on the installation we have to keep our house in complete disorder since they need the rooms emptied to work.
The following friday ( day before 2nd attempt at install) they call me to say they don't have a team equipped to do the wall installation and that it would go to the following weekend.
Week three into our wait, they call us the day before the installation to tell us, they have to cancel AGAIN because they don't have a unit for us. That our unit was basically shifted to another customer since we were delayed. We were still understanding at this point because of the circumstances of covid and rush season. WE decide to trust them yet again and set a new date with the verbal and written confirmation that they would at least open the walls and run the wires through, but WE would have to find someone to close it up. They offered us a 150$ discount and told us they would remove the +extra cost for opening the walls.
Today, day of our installation, team shows up late, and then proceeds to tell us they don't open walls, and that they don't legally do that. ( Keep in mind we have four family members who did business with them and they opened and closed walls just fine. They had also agreed to do it in their estimation) . They decide to leave and we tried to desperately get a hold of someone to talk to and no one answered our calls. In the end we went with another company because service is so bad and such a pure lack of professionalism and organization,.
AVOID THE TROUBLE, GO WITH A BETTER COMPANY. read more