I bought their ActiveAqua 1/2 HP Chiller. It would only chill to 56 degrees when set all the way down to the max of 39. It was only a few months old so they issued an RMA and had the hydro store I bought it from take it back. I went ahead and used it as store credit and bought the full 1 HP model, which costs a total of almost $1000. All was good for a while.... A year and 10 months later and it suddenly won't turn on. They told me that there is absolutely nothing they can do because it is out of the 1 year warranty. I think it's kind of crazy for a product that costs $1000 to last less than 2 years. I asked them in email "Ok so I'm just out of luck then?" to which they ignored me entirely. read more

DO NOT BUY THEIR 18 inch CIRCULATION FANS!! We bought 16 of their circulation fans for our indoor growing needs. We bought them because they state that they are meant for this very purpose, which means they're going to be ran 24 hours a day, everyday. I have copied the web site's description that they have for their fans below `Circulation Fans For strong and reliable air circulation in your grow room, try Active Air oscillating fans. They are available in 12", 16" and 18" sizes, and come in pedestal, pivot and wall-mounting models. Vigorous air movement within an indoor garden is vital to keep air from becoming stratified with humidity and heat. Small 6" clip-on fans (non-oscillating) are also available. These are perfect for treating small, localized areas with constant air movement.` Well, less than a year later, several have stopped oscillating, or have just stopped running all together. I went to their web page to see how I could talk to someone about this and get some kind of refund or replacements, and they have no option for refunds or product problems. The contact us form that you fill out doesn't allow you not to choose one of their options as to why you're contacting them, and not one of their selections one must pick from is about refunds or returns. Stay away from these bad fans. read more

To their credit, I actually talked to a human in customer service AND got a call back from the tech dept. the following day. A quick diagnosis and paid return of my Active Aqua chiller led to a replacement unit sent back within a week's time. Very happy they stood behind their product. read more

Hydrofarm's customer service is the best! Tech support was also very helpful. You can tell the whole company works very hard to be the best at what they do. The Petaluma warehouse has MOVED to Fairfield so don't go to the address listed here. read more

First off, everything I have from Hydrofarm works beautifully, I love the Raptor hood, it's amazing, -'Stu P.' You know Hydrofarm makes Raptor hoods right?- My hydrofarm 6 inch fan has lasted me 2 years, and I purchased it used!! I think the only suggestion I would make is to lower your prices just a tad, regardless, what I've used of yours is solid, thank you for a great product!! read more

Horrible wholesale company that doesn't look out or supply small scaled businesses and requires huge minimum orders. The parts are inferior made products compared to brands like HLG or Milwaukee instruments. At first I was kinda offended they were basically calling me a guppy while they are whales, but now I look at the wisdom of it and all these bad reviews and realize I dodged a bullet and most likely a loss of profit and customers due to their negligence. Stick with a more refutable brand that actually has quality and service in their motto read more

This company has the best employees seriously they always try to help however they can.i needed a certain part for a chiller and since they didnt sell that part they gave me one! Yea I know its nuts and they actually help you if you are an inexperienced grower I've read .this is a 5 star company . read more

Yes, this company has low priced products, and there is a reason for it. They are cheaply made, inferior construction and you will just end up replacing them. If you need any hardware products that they produce I highly suggest you pay about 15% more at other companies because the quality is so poor. There was a point when you could trust Hydrofarm, but I must say after two years and constantly replacing their hardware products, you cannot trust them. From their lights, to light tracks, water pumps and more - they will just have to be replaced in a year or less. Recently I purchased a light track which broke in three months. I replaced the light track with a brand new model which worked for an entire 10 minutes and then broke. Now I am out $200 and still have to put out money to purchase another one. Had I personally not been so "cheap", I should have spent the additional $30 for a better brand. (My friend purchased the competing model and has had no problems with it.) I refuse to purchase anything else from them. They deserve zero stars, but Yelp forces you to give them at least one. read more

Hydrofarm is the industry leader and has been for years. Does anyone remember Hydropot (early incarnation). From systems, lighting nutrients and other supplies. Unlike other companies they really are Hydrofarm not someone's subsidiary. read more

They sell the HORMEX line of products which is my go to for rooting / cloning products and have always been great to work with.

Everything I have is Hf and I have no issues. Sounds like the other post is a competitor n not a gardener. Daystar / phantom and I'm doin just fine. I tell everyone how grate. I also have some air pumps n water pumps n a fan n flood table dig it all read more

I think Hydrofarm as a manufacturer/ wholesaler has been in my opinion the most up front and transparent about their policies including any product issues brought to the attention of their staff. As a retailer (Mack's Garden Supply in San Leandro), they have ALWAYS made an effort to resolve issues between our customers and the products sold to them over our 15 year relationship with them. FYI anyone that has a defective HF product within warranty may bring it to Mack's regardless of where purchased. (510) 351-3900 read more

Don't buy hydrofarm brand products. Recently purchased a dehumidifier from a local store, the product advertised seemed to be well suited to my needs. Big mistake trusting them. Received the product and all seemed fine until I put it in a room that previously had a lower pint per day rating and it did not perform. Not only did it not perform to spec, when I tried to send it back for a credit or replacement, they just sent it back and informed the shop it's running to spec. Well if spec is a 700 dollar unusable dehumidifier then they have succeeded in fooling enough people to stay in business. Not only will I never buy from them again I will no longer be shopping at the store I purchased it at. read more

Hello to those order things off amazon. Beware... They waited until day it was to ship to inform me was not available (after making me wait a month to ship it). Then Amazon would not let me post review. read more

I was attracted by the low cost of there products. I purchased a inline fan with a 5 year warranty. A month after purchasing the fan started rattling awful. I contacted Hydrofarm to see how I go about getting it repaired. They said it cant be sent to them directly it needs to go through a retailer first. The problem is the retailer I purchased it from doesnt take any returns and says I need to go through the manufacturer for warranty issues. So basically your going to be going in circles. read more

Firstly...I am not a competitor..strictly a gardener popping beans for over 3 decades. Hydrofarm equipment is by far the last I or anyone with basic gardening knowledge would use. The build and design of the hoods are boo boo. They do not come anywhere close to Magnums or Raptors for the best light exposure, which it one of the largest factors in yields. They are Chinese imported junk too deep and not broad enough for a real growers garden. Go look on Craigslist for some Hydrofarm junk. That's why there is so much on craigslist....They learned the hard way and are shelling out a second time for decent gear...learn from here Hydrofarm equipment will short your grow and cost you in the end when you get it right and shop for other gear. Dos centavos in. read more

I recently bought a Hydrofarm 1000 BOMBA Sumergible pump. It came without the fittings! I have tried to get the fittings and have gotten the run around!! They are Metric so I have been unable to find anything locally. What a Cheap outfit!! You can not contact them directly and the store I got it from had to leave a message and they are a dealer!! GREAT SERVICE!!! ( NOT! ) read more

I have a number of Hydrofarm products,3 lamp fixtures, air pumps, seed mat, airstones and hydroponics. The lamp fixtures have consistently had problems. I have had six bulbs that were supposed to last 15-20,000 hours that all failed within 1-2,000 hours. Seed mat has been OK. One air pump failed after 5 weeks. Warranty service has been fair, after you finally get a hold of them. Can take several weeks to get a replacement which is a problem during a grow cycle. read more

I bought an ebb/flow system and really regretted it. It was cheaply made. The instructions were very inadequate. I tried to get help from them and they never came to the phone after almost an hour waiting, then they never returned the call, nor email. The phone recording kept saying they "would call right back". The system is useless unless I convert it to another type. It leaks, grommets fall out of the holes, the timer is incomprehensible, and the safety valve sensors do not work at all. I wish I'd never heard of hydrofarm. Now I have to file a dispute with the credit card company. read more