EXTREMELY Horrible experience staying here! The staff was rude, condescending, and racist to black…read moreguests (except for Cherry who is super amazing). They refused to change or room or fix the shower that was broken. The broken shower lead to water leaking so we had to put towels down to soak the water up. We reported the issue to the receptionist but instead we were told there was "nothing that could be done". The refrigerator in the room was also not working told it the issue would be fixed or replaced but never addressed it afterward. None of the ice machines in the hotel work. Also, the location is bad if you get in late because there is nowhere to eat around the location except burger king, and the hotel restaurant is open only in the am for breakfast and happy hour so food or room service for late evening guests arrivals. Wrote an email to the manager 3 weeks ago about the condition of our stay and he hasn't even responded with an acknowledgment response. This definitely is a rating scam because it is unquestionably NOT a 4-star hotel. Very disappointing experience and definitely NOT worth the stay here!

Pee stains on the carpet. No hand towels to wash hands (and I felt like I needed to wash my hands…read moreafter touching anything and everything). Just stayed here for a flight layover and the memory of it feels like a nightmare. Did not sleep a wink because I was scared and HOT. It was a million degrees and we could not get it any colder. Also smelled so bad. Hallways smelled like cigarettes and room smelled awful. Genuinely was just scared and disgusted.

As a Hilton Diamond member for most of my life, I have met so many amazing Hilton employees. This…read moreparticular Hotel is not your typical Garden Inn. It is owned and managed by some backward thinking individuals. Take the sloppy thug-looking guy at the front desk named Hardwin. We have had numerous problems on this 5-day stay. But tonight Mr. Abrasive Hardwin says that tonight they are starting the new policy to not offer Diamond members free bottles of water. He says it's too expensive and they have a filtered tap water system to fill up old bottles, which I don't have. Mind you, in the prior 3 nights we have been provided with several comped bottles of water, from at least 3 other managers who informed us that because I am a Diamond member we take care of it. But not with Hardwin at the helm. He said, I don't care if you are Diamond or not; no more water. Again, he was totally rude about it and the only thing I can think of him is that he must be the owner's son. If not, Hilton should carefully review his track record. Nobody acts like this out of the blue; he must have been acting like this to many others in the past! Nobody needs this guy's pity nonsense.

The hotel is in the middle of a deserted office park. It's like we left Paris and moved to a very…read morevery sad place. No residential or food establishments close by that we can see. We chose this place so we could be close to the airport in the morning and because there was the free shuttle. But it's not worth ruining your last night in Paris. Set your alarm or stay up all night but don't stay here...

The room was incredibly hot and even though the website states that there is air conditioning there…read morewas not. The front desk told us to open a window and when we did we got multiple mosquito bites. The door to the bathroom was not working properly and you had to slam it every time, making it impossible to do quietly. The manager said she would refund our stay and never did. Poor business practices.

Mercure Hotel in Rungis is located very close to the Orly Airport and there is a FREE bus shuttle…read moretransportation to this hotel (if you can figure out which bus to take). Thankfully, Mercure hotel is also one of the first hotel stops that the FREE airport bus will drive to because the last 2 hotel stops could not add any more people and they ended up needing to find another method to get to the airport. The Mercure Hotel was surprisingly, pleasantly quiet. The air conditioner couldn't get the room any cooler, so we just slept without blankets. Just don't ask for extras, like an extra pillow because they won't give it to you. There is also a cheap bus stop (located on the same side as the Mercure Hotel) located immediately in front of the Mercure Hotel that will take you towards Paris. But you need to take the Metro to get the rest of the way to Paris. Mercure Hotel Restaurant made a solid burger and pizza. The burgers and fries were cooked perfectly. Although the cheese on the pizza was quite thick, my daughter thought it was a perfect amount. We didn't pay extra for their breakfast. There's also a McDonald's located next door. Don't forget to make a stop at the Les Saveurs de Rungis bakery which is located around 1 mile from the Mercure Hotel. Sadly, this bakery is not on Trip Advisor/Yelp but was more delicious than the 3 bakeries recommended to me by my Parisian friend. Get the Merveilleux Aux Chocolate! I regret not trying the sandwiches here.

It looks so good on their webaore and is yet so poor. The rooms are super basic and definitely not…read moreworth the higher price than the Novotel or ibis. The restaurant really needs a zero star. Wide open seating that you're not allowed to sit, i was told I had to sit on the dirty table right on the walkway. I opted for the only other choice at the bar. Ordered the burger and asked for no mayo only to be told it wasn't really mayo it was just similar. It was real battle to find out if it was mandatory and eventually the server agreed to reluctantly remove it. I ordered some water and right on front me their busboy dropped off a carafe from another table, they poured it out and then refilled it. Same for the glasses. Just insane. I ordered a glass of wine. The burger came complete with the may of course, managed to dump the bun and thankfully it was a light coating that seemed happily attached to the soggy bun. So I had steak Hache instead and relived memories of summer holidays in France as a kid. I was almost done and asked for another glass of wine to polish off the burger, the server told me I should wait and finish my glass and then she would give me another. I paid the bill and left....

Services is great, but it's in a more sketchy part of Paris. And it's about 30 car ride to central…read moreParis so it's a hassle to catch a bus into the city. For the cheap hotel price, it's not worth spending all the monies for uber.. not practical. Had to learn it the hard way, good thing we bought insurance for the stay. But if you're gonna go with public transportation, it might be a good alternative for you.

I was waiting for lost luggage to show up at Orly and thought to make the best of it by taking one…read moreof the free airport shuttles to a nearby hotel. I made a great choice in this Novotel. The internet was free and fast, and the staff were even kind enough to make a coffee for me even though the restaurant was closed. My status as a guest (which I wasn't) was never brought up and I worked there for 5-6 hours before heading back to the airport to see if my luggage was there (it wasn't). Novotel made what could have been a very poor day productivity wise an excellent one, actually.