This is one of my absolute favorite hotels to stay in when I come to town!…read more -Staff is friendly, courteous and accommodating -Restaurant has friendly waiters and waitresses -Pretty decent sized snack bar -Fitness Center has a good view and spacious -Rooms themselves are a decent size (I haven't stayed in a suite so I can't comment on that) -Plenty of sitting areas outside and very good amount of parking space -Business center has an ATM machine inside so if you need to grab some money its right there, elevators right next to it and a bathrooms right across from it Only con I have to say is this place fills up FAST, if you are not a big fan of staying in a hotel with a lot of people, I would choose a different place. Pro Tip Depending if you are a hilton member or not, you get a breakfast voucher but I would get downstairs and grab a seat before 7am because it will fill up fast during the week and the weekend especially if a party is staying there for an out of town game or something.

Stay could have been ruined due to a single character working in restaurant. Sorry Vee (bright red…read moreshort hair)! We rebuked your rudeness by simply boycotting the restaurant during breakfast hours for the balance of our vaecae!

The hotel room was clean and had a nice lay out. Overall, the staff were friendly and helpful. The…read morelocation was conveniently located right off of I-26. I loved that there were a few packets of hand sanitizer wipes left in the room...it was like the staff was already aware of my OCD tendencies.

The staff is amazing .. all but one ..I've been here since the 29th .. leave in the morning.. I've…read morebeen here 10 days .. the whole trip one housekeeper asked if I needed towels.. I had so much trash I felt bad.. I switched rooms to a suite.. The room smells like dog poop bad.. bought a candle.. didn't want to switch rooms.. y'all need to do better on the room cleaning for people who are staying for a while .. I used to be housekeeping manager.. I know all hotels are different but that's just not right .. overall my stay was a 8 out of 10..

I enjoyed my stay at this hotel, although I was barely there. My Dad had checked out this hotel…read morebefore I stayed there and assured me it was clean and safe. So, he booked it for me. The lobby is very clean and appealing. The friendly lady at check in told me all about their breakfast that was included in my stay. I checked in and was impressed with the lighting and the colors. It looked very modern. I believe it was remodeled a year or two ago. I do wish they had a glass shower door rather than a shower curtain!! But it was still a very clean bathroom. I really don't love staying in hotels, no matter how many stars they have. But, to travel, it is a necessity. I peaked at the breakfast buffet and was not impressed. (I don't really eat breakfast, but this still did not look great) I took one bite of a potato wedge and two bites of a blueberry muffin and that was enough for me. I would say that is the only negative of this hotel. The breakfast was not ample and it was just...........very meat heavy with egg choices. They do have an upscale coffee, tea, espresso, hot chocolate machine, etc. Now, I did get two cups of hot chocolate. They were very tasty. I would definitely stay here again.

We stayed here 3 nights at $250 per night! This hotel is clean, but that is about it. Do not expect…read moreany amenities such as a chest of drawers to put your clothes in. There isn't one! You have to live out of your suitcase! They do offer a very small closet. The towels are very thin and the Kleenex, let's not even go there. The only reason I gave it 3 stars was because it was clean. Parking is also an issue.

Here's the Google review I'd leave. It hits the communication failure and the package issue hard…read morewhile staying factual and defensible: 1/5 -- Extremely Poor Communication and Accountability Unfortunately, my experience with the Holiday Inn Columbia Downtown did not end when I checked out. During my three-night stay in June, I had a FedEx package that was delayed and would not arrive until after checkout. On June 4, 2026, I personally went to the front desk and instructed them to refuse the package or return it to sender. I then followed up by text at 2:16 PM on June 4 with the tracking number and also sent an email with the same instructions. Nobody responded to the text. Nobody responded to the email. The front desk never told me there would be any problem following my instructions. Despite all of this, the hotel accepted the package at 1:01 PM on June 5, 2026, after I had already checked out. FedEx confirmed delivery. When I contacted the hotel about the package, they couldn't locate it. This became a pattern: management emails went unanswered, the hotel's own text-messaging system went unanswered, and I ultimately had to escalate the matter to IHG by telephone. More than two months later, on August 10, 2026, I finally received a notification--not directly from hotel management, but from a third-party Lost & Found service--saying my Walmart package had been "found." Had the hotel located it promptly, I could have simply provided a Walmart return label and received my refund. That opportunity was lost because of how long the package remained unaccounted for. Now, after all of this, the hotel wants me to use its third-party service to get my package back. The cheapest option is $51.33 for UPS Ground, with expedited options of $118.62 and $128.45. I asked management to simply ship it to me at their expense using ordinary ground shipping. They refused. Management now says the carrier wouldn't allow them to refuse the original delivery. If that was the case, why didn't anyone tell me that when I spoke to the front desk, or respond to my text or email before the package arrived? I could potentially have made other arrangements. Mistakes happen. What earns the one-star review is the lack of communication and accountability afterward. I gave the hotel advance notice through multiple channels, received no response, the package was accepted anyway, it remained unaccounted for for more than two months, and now I'm being asked to pay over $50 to recover it. For a major hotel brand, and particularly for an IHG Diamond Elite member, I expected substantially better communication and customer service.

Located in the heart of downtown, this hotel has a fairly nice location, especially if you are…read moreattending events at the convention center or visiting other downtown attractions. It is also situated directly next to a police station, which made the area feel safe and secure during our stay. Unfortunately, our main issues began at check-in. We had reserved a two-bedroom room, but when we were given our key and went upstairs, the room only had one bed. We returned to the front desk, explained the issue, and were reassigned to another room--only to find that it also had just one bed. This happened a total of three times before the issue was finally resolved. On the third attempt, we were given the correct room with two beds. While the front desk associate was polite throughout the process, the repeated inconvenience was frustrating and time-consuming. Once we were in the correct room, the experience improved significantly. The room was very clean and well put together. The sheets were fresh, the bathroom was clean, and the room was stocked with basic amenities such as soap, shampoo, and air conditioning. The hotel also has a pool, which is a nice amenity if you're a swimmer or simply want a place to relax and cool off. The hotel does not have a bar, so adult beverages are not available on-site. However, the complimentary continental breakfast was surprisingly good and offered a solid variety of options. Items ranged from cinnamon rolls to different sausage selections, bacon, eggs, and more. If you're looking to cut costs, this is a great benefit, as you can skip breakfast elsewhere and eat at the hotel--assuming you wake up early enough. Parking was another challenge during our stay. Some days the parking lot became very full, making it difficult to find space. If you have a larger vehicle, such as a truck or a truck with a trailer, I would strongly recommend arriving early each day to secure a decent parking spot. Our final issue occurred on the last night of our stay. The parking lot was completely full, so we asked a hotel associate on duty whether it was acceptable to park in front of the hotel on the street. We were told that it was fine. However, the next morning when we came down for breakfast, there was a police officer behind our vehicle. That situation was uncomfortable, especially since we had parked there based on guidance from hotel staff. Overall, aside from the room assignment issues and parking complications, the stay itself was decent. The room was clean, the location was convenient, and the breakfast and pool added value. If these issues--particularly the room mix-ups and parking miscommunication--are resolved, this could be a solid place to stay. However, if those problems continue, I would be hesitant to recommend this hotel.

I recently enjoyed another short stay with the TownePlace Suites and so enjoyed the experience…read more What I loved: + Multiple options for working. In my king suite, I could sit at the desk, which rolled and could be adjusted to other areas in the room, or at the small sofa or on the bed. + The parking lot is well lit and I felt safe coming and going after dark + The staff is lovely. Truly. They were kind and accommodating throughout my stay. I realized that on my final morning I was going to have to lead a large video call right at checkout. I didn't want to have to try to do this in the lobby and so was so hopeful I could swing late checkout. The desk clerk quickly got it set up with little muss or fuss, which I very much appreciated. Some helpful notes: + There is a metal plate below the shower head (on the floor of the shower). If the shower drips, it sounds a bit like a bell. The best fix for this is to close the bathroom door before you go to bed. Otherwise, you make awaken in the middle of the night wondering for whom the bell tolls. And, why is it tolling in your room? You'll be half asleep and confused. No need for confusion--I have cracked the bell mystery for you in advance. Close the bathroom door and you won't even hear it. Beyond that silly note--a top notch experience here! Get to it!

This Town Place Suites is not kept in the best repair and has bad service…read more The cleaning was just ok because there was a big coffee spill that had not been cleaned up under the coffee maker and the basket of tea/creamer. There were lots of water related issues. The dish washer did not work. The refrigerator leaked and had water standing in it. The water pressure was low in the bathroom sink, and it was also low in the kitchen sink. Their building (possibly the HVAC system) was so loud that it was impossible to sleep. It sounded like a cross between a 16 wheel truck, a huge old rusty fan, and a space ship. There was still a lot of noise when we turned off the air conditioner. I was told that we could change rooms, but we were exhausted. I also doubted how quiet any of the rooms would be. So, I bought earplugs from a pharmacy the next day, but those didn't work. After the second night, I got heavy-duty earplugs made for concerts. Those worked for the noise and I could sleep. But you can't wear them for days in a row if you want to avoid ear aches. The hotel staff promised that the engineer would look into the noise problem. I never saw or heard from an engineer. They did not seem to care to make sure we had pots and pans. We needed them to eat dinner. They had 3 pots that looked like they had survived a war. Non stick surfaces in a peeling pot is not healthy too cook in. I asked about replacements and I was refused. The front desk clerk insisted that they had to be ordered and could not be taken out of an empty room. I was also told to talk to the manager in the morning about ordering pots and pans. There was no thought for the fact that we had to eat dinner that night. We make our own food when we travel and this was a very big inconvenience. We never got pots and pans even though we stayed at the hotel for 4 nights. They also gave us a hard time when we requested a late check out. They told us to call back the next day and that we could only get late check out based on availability. The next day we had to call many times to get the check out. The front desk had many people there. Standing in line was not an option with our busy schedule. So, we were made to work for our late check out. We had many other things to do that day including packing out. The management didn't seem to care to make sure that our stay was comfortable. If they did, they should have made sure that supplying guest replacement pots and pans is not an issue. Every ask was complicated. One day we asked for a chair. Two people should have two chairs in their room so they can eat. I don't know why they were so reluctant to supply an extra chair. They surely didn't seem to care that we are high level Marriott Bonvoy members. I do not recommend this hotel. They don't even try. They think they are doing you a favor by letting you stay there. I will not return.

I've been a loyal patron of the Hilton Brand for many years and they never miss! My room was very…read morenice and clean. The guest service manager was very pleasant and helpful with checking me in. Love the spacious lobby and decor. Only downside, you have to pay for self parking. Overall, this is one of the best locations I've stayed in.

Stopped by for a quick 1-night stay for work and I had a great stay! Parking does have fee but they…read morehave a pretty decent size lot, but I will say it fills up really fast after 8PM. My room was clean and simple, and I had an awesome view of Columbia. The bathroom was spacious and clean. The front desk agents were extremely nice and made the check-in and check-out process seamless. Oh! I can't forget to mention how good the daily complimentary breakfast is! I will def continue to stay at this hotel location when I am visiting Columbia!

This area is really hit or miss the outside isn't the prettiest hotel but if your looking for a…read moregreat suite at a decent price I think this now (Best Western) is great! there breakfast was good the wifi was fast enough to stream movies on my iPad, it was clean the room was big, king bed with a sofa sleeper bathroom and sheets smelled and looked clean, lobby is very nice parking is small but it's in a great location restaurants and shopping wise def coming black if needed

This Jameson Inn is very nice compared to others I have stayed in. A standard room includes a desk,…read morecouch, refrigerator, and microwave. They serve a decent complementary breakfast in the morning. My one complaint is the horrible wifi. I was unable to stream a radio station from my third floor room much less watch a movie on Netflix. Since I stay in hotels often due to work, this becomes a big issue and is really the only reason I did not rate this hotel 4 stars. However if you are looking for a good hotel experience minus decent wifi the Jameson Inn is worth your money.