Buyer Beware! We loved the store until all the stuff we bought started falling apart. They honor…read morenothing and don't respond to emails and don' answer calls. Items from street vendors are better quality! They either swapped items with broken or broke them wrapping, then refused to honor. Waste of time and money and they overcharge for everyrhing. They are looking to take tourist money and run! It's polished garbage and nothing more.

Got a unique little nativity at Kathe Wohlfahrt in Heidelberg that will fit well with some other…read moresmall ones. I love it. Good quality. I have been building a nativity collection since I first got one in Bethlehem in 1981. Moved to a smaller place and gave away some of my nativities, but on a recent trip to Europe, I thought of getting some smaller ones for my smaller space. This is my favorite. Thanks!

Music shop in the true sense of the words. Great service and great advice from one of Heidelberg's…read moremusical monuments. Uli is a musician who understands his customers whether they be beginners or rock stars....a five star establishment! :)

Terrible customer service. I purchased a jacket that didn't fit very well and they wouldn't let me…read morereturn it because they claimed it was 'wrinkled'. However, it was only wrinkled because instead of giving me a proper garment bag with my purchase, they folded it up and put it in a paper shopping bag causing the wrinkles. They could just have steamed out the wrinkles, or taken responsibility for that fact they their caused the wrinkles in the first place. I'll never shop there again.

Good with cars, bad with people. There is no doubt in my mind that he is a skilled mechanic but he…read moreneeds to work on customer service. He was very clear and concise with what he was doing but often exaggerated irrelevant details and had no tolerance for questions. Only bring your vehicle here if it's in dire need.

Took my 2017 Escalade in for Service and WOW what a Shop. Immaculate clean and the owner was very…read morehelpfull and Polite. The Escalade came back freshly cleaned and serviced at a reasonable Price. I hichly reccomend this shop. Maj.General Hillstant

It is sad I have to give a 1 star review to a camera system that is so fantastic…read more However, I lost the mount for the rear camera when my last truck was sold. Since the Nextbase site shows the rear camera mount for $19 but out of stock, I contacted them and customer service at Nextbase told me they wont sell the mount separately. They will do it only for the front camera. They told me that the only way to get the $19 mount replaced is to buy a new $99 rear camera. This is what I was told by their "Ambassador" customer service. I have never seen a camera company that will not sell a mount for one of their cameras. I have the rear eyeball camera swinging in the back of my truck and now am told I have to spend $99 just to get a mount when I already have the rear camera.

Horrible service and confusing group of people sending multiple bills for services not ordered. Do…read morenot buy a kitchen here. I did and only problems with the sales and installation staff. Multiple problems. Accused me of lying. They do not answer emails to avoid accountability. Use French "the customer is always wrong" attitude. Zero stars. Horrible. Shop elsewhere for lower prices and better service. And they don't answer customer service emails so best to avoid them altogether. Zero stars!

Absolutely awful! Ordered our staff all new uniform from Engelbert Strauss, only to have all the…read morejumpers bobble, pill and the stitching come undone within 1 week of wear. We sent one back for them to look at and was told that it was normal wear and tear (after 1 week!!!). No clothes should do this after 1 week, let alone 1 year! They then asked for more back so we sent a few more back. They have now taken 4 months to determine nothing and we still do not have an answer. Customer Service absolutely terrible and staff very rude!!

From the owner: Dem Wunsch unserer Kunden, e.s. Produkte anfassen, anprobieren und gleich mitnehmen zu können,…read morekommen wir gerne nach. Mit einer puren Erlebniswelt auf beeindruckender Verkaufsfläche. Der workwearstore® präsentiert das Handwerk so, wie es noch keiner gesehen hat. Kreativ in Szene gesetzt vermitteln die Produkte Freude und Begeisterung an der Arbeitswelt. Die Marke engelbert strauss unterstreicht die Kompetenz des Trägers und drückt Wertschätzung für das Handwerk aus. Modernste Architektur und einzigartiges Interieur zeigen eine völlig neu interpretierte Welt der Arbeit. Hier kann kombiniert, variiert und verglichen werden. Hier, direkt am "Point of Sale", kann man sie spüren, unsere Überzeugung, unsere Begeisterung. "Innovation, Design, Vertrauen und Dynamik", nirgendwo werden die Werte vom Familienunternehmen engelbert strauss so direkt vermittelt wie in unseren workwearstores®. Persönliche Beratung vor Ort in einer Atmosphäre, die von Kopf bis Fuß auf workwear abgestimmt ist. Das ist engelbert strauss hautnah.

Very poor customer service. No reply to the issue at all. I withdrew from the contract which is my…read moreright for 14. days and due to EU regulations they should return the full amount, but a delivery fee was deducted from the return. Shame! Big NO for a company that goes against the law.

Since I am a fountainpen lover and always looking for something nice or extra ordinairy, I…read morefrequently place a bid on Ebay. I've come to know Rolf or 'the missing pen' as a very trustworthy party. Since his first two deliveries, I order directly by e-mail. Quick response with always a tempting offer! For pens as well as ink: he's your man. Good service, fast deliverance, secure payments via PayPal and always a bag of sweets, to make working with your new treasure realy fun! It doesn't get any better than this, people!

The company "Runners Point" (sic! no apostrophe), of which this is a franchise, is proud of how…read morethey train their sales staff. Unfortunately, social competence occasionally seems to fall short in the process. When I convinced my husband to go and look for walking shoes here (against his wishes, he considers treadmill analysis and the like as newfangled gimmicks), it was very obvious that the sales assistant wasn't really interested in him as a customer. Quite the opposite was the case when a young, dynamic jogger entered a short while after us - he received the full treatment - whereas the not-so-young walker was more or less left to his own devices. We basically did the treadmill analysis without his help. A few weeks later it was my turn. Since I believe in the ideas behind Runners Point, I was prepared to give the shop a second chance. Maybe it helped that I went there on a normal working day and not on the weekend. The sales assistant (a different one) really tried to help me, yet capitulated with my (admittedly problematic) feet. He advised me to come back another day when a regularly visiting orthopaedic footwear specialist would be present. I did that and the specialist was equally puzzled, he thought my insoles might not be correct and simply refused to sell me a pair of shoes until I had gone back to my orthopaedist and sorted this out. He printed out photos from the treadmill analyser to take along. As it turned out, he was right - my insoles were not correctly adjusted to my feet. I had new ones made, went back to Runners Point and after a renewed analysis I finally found a pair of shoes that were perfect. A big compliment from me to a sales assistant who recognised his limitations and referred me to a specialist. Another compliment to the specialist who did not want to make a sale at any cost but was concerned about the customer. By the way, a few days later I came across the same pair of shoes for 10EUR less. As long as the service is good (good advice, treadmill analysis, 14 day exchange policy no matter what condition the shoe is in) I don't mind paying that difference.