I thoroughly recommend Omri, the proprietor of Gold Apple Victoria BC. i have bought 2 used…read moreiPhones from him over the last 8 years, and he has twice repaired my iPad Pro. His customer service and attitude are excellent! Prices are reasonable, and his work is of high quality. I admire his honesty and straightforward personality. Five stars! John F. Victoria BC November 2025

Repairs done quickly and cost less than the quoted price as they were able to repair rather than…read morereplace some parts.

Arly the owner is knowledgeable, efficient and pleasant to interact with. I am so glad I found this…read moredowntown shop to easily access for my cell phone needs. Thank you Arly!

This guy was great. Fast, Professional, Good Price for being in such a central location. What else…read moredo you want. Go get your cell phone repaired here.

Wish I had read these reviews before I took my Apple Watch Series 4 there(Colwood Store)…read more I needed a new battery and took it in. The guy told me that there could be screen damage. I still needed the battery so I accepted the condition. He called me later that day and said it was ready, so I went and got it. I was relieved that the screen was fine. He said there was a 30 day guarantee. When I got home I realized that the pairing was not working. So I Unpaired, shut down my phone then powered back up and tried to Re-Pair it. It seemed to work, but the next day I noticed that the functionality I was used to was not there. I could not ping my phone, my incoming phone calls did not go to my watch ... and many others. I admit I was not able to take it back right away and then when I did have time I procrastinated ... it was partially working and I knew when the 30 days were up. I did eventually take it back. He kept it for 3 days and then phoned to tell me that there was water damage and there was nothing he could do. He wanted to take the new battery out and refund my money for the battery only, but still charge me for his time. So he was not out a nickel and I was out a $400 watch, which would cost me $700 to replace new. He kept implying that the water damage happened after it left the store, but the watch didn't work properly from the moment I got home and tried it out. After a 3 lengthy phone calls, (I hung up on him twice - I was so angry) it was left with no resolution. To his credit he did call me back twice and said he wanted his customers to be happy. Overnight I decided that I would ask him if he could at least find me a replacement and I was determined not to get angry but to be firm. When I got there, he had come to the same conclusion and offered me an older replacement (series 3 - ugly black case, mine was the nice rose-gold colour). So he gets the second star for effort, but ultimately I paid him $125 plus tax for a downgrade. How do I know he didn't lie about the water damage? It is supposed to be water resistant, my daughter swims with hers on and it's fine. So he trades me an old watch for my newer one and I pay him for it? I did get the impression that he was trying to make good, but still - I can't know for sure if he's just a huckster.

Brought in a phone too be unlocked, took the guy 2 months, was never contacted once about it again,…read moreI went back in for a refund and was given 30% of what I paid. horrible business, horrible management

Do not use Black Apple. They couldn't software reboot my iPhone 13 so said they needed to hardware…read morereboot which meant opening the phone with risk of breaking the screen. Screen broke and the hardware reboot didn't work. Took phone to an Apple authorized dealer (Black Apple isn't) and they software rebooted in 20 minutes and said there was no reason to even consider opening the phone. They told me never to go to Black Apple, they don't know what they're doing and I guess my experience confirms that. Now I have a phone I'm still paying on that has a broken screen that'll cost me $400 to replace. Tried to reach Black Apple by email several times to see if they'd step up and help with the screen and they've never responded. So they don't know what they're doing and care nothing about customer service. Unless you're willing to risk your phone, do not use Black Apple.

Uptown location should rename to Crab Apple. Lost business…read more After asking to get the battery for my particular phone in, I got home and rethought. Why would I give business to a place with such disdain for me. Phoned another place in Vic. Phone working again and quite happy with the customer service at the competitors.

I was served by Richard. The problem I had with my husbands phone was a bit complicated and…read moreRichard worked hard & diligently to make it work. He solved my problem and was very pleasant. Thank you Richard.

i bought a screen protector and was told that it is a lifetime warranty but they lied! i came back…read morefew months after and was told that they can't replace my screen protector because it doesn't have warranty. The lady doesn't even smile-worst customer service!!!! they are only good at the beginning when you will have to purchase it for the first time!

My phone was recently hacked by an aggressive compilation of ads that I could not get pass, let…read morealone use the phone. I found "MobilinQ" at the Hillside Shopping Mall. Amza was the go to guy. I got my phone back and working. Thanks Amza.

GREAT service and quick to! There was a problem with my face ID not working after the replacement…read morebut it was rectified immediately and he changed the screen once more and it worked! I will return for future repairs!

I want to sincerely thank Shohag at DTI Computers in Colwood. My computer was extremely slow and I…read morethought I'd have to buy a new computer. But Shohag assured me that he could fix my computer. He sure did! It is working like a new computer. The service was respectful, kind, effective, efficient and reasonable. I am very happy to recommend DTI Computers and Shohag. Thank you so much! Wynter Langston

There is no business I would rather trust to build my computer. I have been a customer of DTI for…read moretwo decades now and would not buy a desktop anywhere else, no matter the price difference. If anything fails, they will go above and beyond to make it right. I have no reservations about this company for the foreseeable future. DTI is absolutely the best local company to buy a computer from. No question! Customer service is their rock, and it is unmoved by any waves!