Thomas, I appreciate you taking the time out of your day to respond to my review, however I believe…read morethat some wires may have gotten crossed here. Firstly, a box truck was always what we had spoken about. From your first message to me on Yelp, you included a box truck as part of the service. We had a 21 minute phone call on 6/15 at 1736 where I listed every item room by room, and you presented either just utilizing the two pickup trucks for a lower price, or adding in the box truck for extra. I told you that we would need a box truck due to the size of the move. On 6/30at 2047, I sent you 11 photos of all of the rooms in the home, clearly showing all the items and furniture needing moved. This was never an 'additional' request, it was the service I was expecting from the beginning. I also clarified in my review that the delay itself was not the driving factor of the review. Things happen, people are delayed, that has always been understood. I also communicated from the beginning (first notification was the phone call on 6/15) that the move would be from an upstairs apartment unit and will include heavy items. We were told that that was okay and your team could handle it. The heavy items were also clearly visible and outlined in the 11 photos sent to you. In response to your offers to return to 'finish the move,' you are correct that we did decline repeatedly. We expected the move to be completed that day within the contracted cost of $1200 as discussed and signed on in the moving agreement you sent me 4/2 at 1228. When we were told that despite the significant delays in the start of the day that were not in our control, we would still be responsible for additional costs to cover the services that should have been covered within the initial cost, we chose to decline. I'm including a second photo where I have blocked out your number for privacy purposes. In this screenshot, you tell me that you do this level of move all the time and I would not receive any additional costs based on any circumstances you encounter beyond the initial photos and quote. To then tell us that you could not complete our move without additional costs was unacceptable to us. Your accusation that members of the household attempted to hire your crew is also exaggerated and untrue. My husband was making conversation with your crew and explained what he did for work. A member of your crew indicated interest to my husband, and in response my husband told him that applications were online and he was free to apply if he so chooses. There was never an offer of employment, and you and I joked and laughed about the exchange in the family room of my apartment at the time that it happened. For you to then come back and attempt to label this as something shameful that we did on a public forum is incredibly unprofessional as a business owner. In addition, I want to bring up the comment that this was the Sunday morning, after the July 4th. On the phone, I told you that if the date was an issue, we could look at another day or I would handle the move myself. My original review did not include any of the damages we found after beginning to unpack and set up, because I was grateful for the work done by your team. But, since this has now become a whole thing, I suppose I will include that now. One of the tracks of a dresser was completely ripped out of the dresser, rendering the dresser unusable. This was not disclosed to us at the time of the damage, instead, I found the track later placed inside the dresser, out of view. I also had an antique hand carved wooden standing mirror. A piece of the carved wooden filigree was broken off, not disclosed to my husband or I, and closed in the closet away from the mirror for me to discover later. I am amending my review to one star due to the nature of this exchange and your refusal to take accountability for any of the issues of the day. ETA:The business owner has now attempted to add me as a friend on snapchat following my reviews. This is without a doubt the most unprofessional portion of this experience by far.

Thomas & his entire crew went above & beyond! The crew was courteous, professional and hardworking!…read moreWe will definitely be using them again!

Bryce, the owner/installer, is excellent with: * communication…read more* quality of service * respectfulness of a client's home * quickness * fair pricing

Great service, was in and out in the blink of an eye. Very impressive. Bryce was very good…read more Communication was great!!!!!

I made the mistake of buying a car from Carvana (worst experience ever). When it showed up it had…read morea lot of cosmetic damage including scratches, swirls, areas where the clearcoat had been buffed through, and a ton of spots that looked like the car sat under a berry tree for a year. It was low mileage and great mechanically, so I did not want to lose the $2200 in delivery fees returning it. I took it to Toledos, had Cesar look it over and he tested a couple different methods on small spots to see what would work (without charging me). I had full confidence that he could at least make it decent looking, but I was blown away by the difference! What started as dread and regret for my purchase became a vehicle I was happy to drive around in. Of course there were a few spots that nothing could fix, but I think he got 95% or more looking like new. The before pics are at the end (would not let me change them around), but you can see if is an amazing transformation. If you need detailing, paint correction, ceramic coating or tinting - Put your trust in Toledos!

Good quick service, with lots of contact before arriving to do the work. Included headlight…read moreclearing and polishing and took about 3 hours in all. I've added them to my contact list and will be using Cesar Toledo again.

Derek and Will are professionals and did an excellent job. They were punctual, communicative and…read moreimproved the state of our home at a very reasonable price point. Great customer service!

I hate to admit, but it had been years since I really cleaned all of my windows and it was obvious…read more I was lying to myself thinking I could do it myself. Derek to the rescue! He offered a fair quote, explained thoroughly the products and process he would be using to remove the stubborn water spots from my sprinklers hitting the windows. The results were spectacular!! My neighbors are envious asking for the contact for Knight Window Washing to make their homes look as good as mine! I was so impressed by his professionalism and attention to detail. I left a sizable tip as I was super impressed and enjoying my clear view still today. I have booked Derek for regular service so I always have clean shinny windows!

Came the same day we got the quote. Very reasonable price and will use again when needed!!read more

Excellent service and fair prices. Showed when scheduled and very polite and fast. Thanksread more

wonderful to do business with. Ladon was very professional and did an awesome. We added on to our…read moreback porch and did a fireplace and he fulfilled all the things we had in mind. would totally recommend.

We recently used 360 Painting to paint our bedroom. It involved a wall with molding detail and they…read moretook extra care to caulk well and also patched a hole on another wall. We were pleased with their responsiveness as well. Within two weeks of coming out to give an estimate, the job was complete. Their crew was professional and timely. All in all, would not hesitate to use again or recommend to others.

I had Alex.and the team install a ROAM brand winch bumper, lights, and S&B oversized fuel tank…read morealong with my winch. The initial winch install was a joke, using supplied cables the tech simply.wrapped and snaked the excess cable around the bumper rather than shortening it to reduce ohm/ voltage loss...I took it back and made them redo it correctly, which they gladly did...better communication perhaps but also lack of attention to detail. They also failed to tighten all the connections back on the battery. The fog lights also fail to come on even though there is power.to the switch.

Alex and his team answered all my questions thoroughly and helped me understand what I want out of…read moremy van. I'd recommend OZK to anyone interested in getting work done on their vehicle.