I had contacted Lighthouse Security back on October 6th, 2021 to cancel services for my mother…read more She just got charged another billing for 30 days of service that cannot be used. I highly recommend that no one uses this service. They are very greedy for money and should absolutely not of charged my mother another months fee. My parents were very loyal long time customers of Lighthouse and when it comes to trying to change the service they wanted to charge her a lot of money for the changes and now when I cancelled the service they charged her an additional month. This is so wrong and it's beyond belief how company's take advantage of people!!!

I had an appointment scheduled with a Howard for a quote on the alarm system for my home. He never…read moreshowed and then I had to call. He said he was holding a staff meeting, which made me late for work. When he did call me back, he was very rude and said he needed to talk to my husband instead. I told him that I am the decision maker and he insisted. Then when we against my better judgment and again he did not show up. Very unprofessional. And then I found out he is the owner of the company. This was back in October 2013, but I was told to post this because a friend of mine had a similiar situation.

You are much better off going with a larger business. This is too small of a company to meet the…read moreneeds of the people. They are more expensive and they make you sign a 3 year contract instead of a normal 1 year contract and the system they install is below sub-par. I couldn't even use mine because when the dog barked the system would go off even on a low setting which caused more fines. I have recently moved and sold the house and they still make you pay off the remaining contract despite the horrible service they provide. This is a small town business with high prices and low service. Don't do it.

From the owner: *Your Local Security Company*Helping to Protect What's Important to You... Family, Home, and…read moreBusiness

I wouldn't recommend this 3rd party for Directv installation. I had a very bad experience with one…read moreof the installers. He wired the satellite wrong, completely breaking off an access box on the house. The installer didn't take time to place the wiring and receivers in a orderly fashion. I called the owner Adrian Goodlow about my bad experience. Adrian told me that he would mail me a check to cover my first months Directv bill, for all the trouble as well as come by a double check the installation. I don't know that Adrian showed up to double check the installation or not? As of this date it's been 2 weeks from when Adrian said that he was mailing out the first months check. Haven't received it yet? No return phone calls, and is difficult to get a hold of, to follow up. I called Directv and let them know about the experience, and they sent a tech out, the same week the original install was done. The Directv tech fixed all the problems at no extra charge. So if your thinking about getting Directv, I would advise you to go through Directv itself.

Had an issue with billing, called customer service and to my surprise, I got a real person, a call…read moreback fast after looking into my problem, and all was fixed very quickly. I am very impressed with the level of customer service from this company. Fast, friendly (even when I was a bit rude at first) and efficient.

Please be aware that if a customer service representative tells you that you can pay a higher…read moremonthly service fee for a shorter contract period, they are lying to you. This happened to me. I was told that if I paid $40/mo. monitoring fee, I could have a one year contract. The guy who got the existing alarm working had me sign a contract which had pre-printed on the back, a 3 year term. Having to cancel the contract after 4 months due to selling the home, cost us a $732.41 cancellation fee. The remaining 8 months @ $40/mo. = $320. remaining balance. Since, I have no proof of a verbal agreement, I get to pay double. So, beware and know what you are getting yourself into!

Customer service is improving. I've had to call only 4x in the 4 years I've had service. Only one…read moreof those calls left me pleased with the company. The service itself is great, no problems. We really like the connectivity to our cell phones and email for notifications. No problems with the actual service or equipment.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.