I will never use these guys again. I have used them in 2 residences for over 13 years. I PAID…read morefor all the equipment and cameras (not them)....was charged around $50/month.....in the last property i was only there around 2 years (moved) and they had me pay a cancellation fee as they had me sign a 3 year agreement (which i don't understand as they did NOT front me any equipment...I paid for it).....so why a minimum of 3 years....you'd think they would waive the cancellation fee given the 13 year relationship. Further, why 3 year contracts when they don't pay for the equipment...they charge the customer up front.

This review has been edited:…read more I am editing this review and changing my rating from 2 to 5. Why? Because of the customer service I received after posting this review. I got a call from Neil whose father started the business 30 years ago. He apologized and asked for details. I told him I appreciated the call and would amend my review. He said that was necessary as that is the point of reviews and they messed up. In our conversation, I mentioned that ADT was not scheduled for another week when I am back in town. He asked if he could come over and speak with me about my services. He apologized, discussed my service with me and I chose to renew my agreement with Atronic. They came out today (10/13) to get me hooked back up and I had some requests that they accommodated. I appreciate a local company that takes pride in their work and is not too proud to prove themselves again and ask for your business. ___________________________ This review is more about the service than the product. I moved to KC three years ago and the home I bought had Atronic. I contacted them and continued the service. I wanted to do business with them since they are local and not go with someone like ADT. I switched to Google Fiber 9 months ago and got rid of my land line phone. My security system would not work without the land line. I called and there were some expensive wireless hook up charges and in addition, the monthly fee went up $10 a month. I asked to have the set-up waived since I was a current customer. They would not do it. I decided to cancel service since I never use it. 9 months later I decide I want to re-activate my service. I call them to arrange it and they no longer charge the set-up fee, but the increased monthly fee. Fine. I am told I will get a call with someone to arrange it. Three weeks later I have not heard from anyone. I call back and am told that a form was emailed to me and they were waiting to get it back....from three weeks ago. I never received it. They sent another and it went into my Junk folder, but I was watching for it this time. In those three weeks, I had a call from ADT and went through a quote process with them. It was a better deal, much better actually, and I said no because I wanted to keep it local. Atronic is now waiting on me to fill out a new form (never mind I was already a customer and they have one on file) and they will get me on a service call list once I return it. ADT offered to have a Service Technician out the next day if I would sign up with them. Hello, ADT! Where have you been all my life? If you want to give your money to a company that wants it, I would suggest looking elsewhere. There are other local options.

Had an issue with billing, called customer service and to my surprise, I got a real person, a call…read moreback fast after looking into my problem, and all was fixed very quickly. I am very impressed with the level of customer service from this company. Fast, friendly (even when I was a bit rude at first) and efficient.

Please be aware that if a customer service representative tells you that you can pay a higher…read moremonthly service fee for a shorter contract period, they are lying to you. This happened to me. I was told that if I paid $40/mo. monitoring fee, I could have a one year contract. The guy who got the existing alarm working had me sign a contract which had pre-printed on the back, a 3 year term. Having to cancel the contract after 4 months due to selling the home, cost us a $732.41 cancellation fee. The remaining 8 months @ $40/mo. = $320. remaining balance. Since, I have no proof of a verbal agreement, I get to pay double. So, beware and know what you are getting yourself into!

I had contacted Lighthouse Security back on October 6th, 2021 to cancel services for my mother…read more She just got charged another billing for 30 days of service that cannot be used. I highly recommend that no one uses this service. They are very greedy for money and should absolutely not of charged my mother another months fee. My parents were very loyal long time customers of Lighthouse and when it comes to trying to change the service they wanted to charge her a lot of money for the changes and now when I cancelled the service they charged her an additional month. This is so wrong and it's beyond belief how company's take advantage of people!!!

I had an appointment scheduled with a Howard for a quote on the alarm system for my home. He never…read moreshowed and then I had to call. He said he was holding a staff meeting, which made me late for work. When he did call me back, he was very rude and said he needed to talk to my husband instead. I told him that I am the decision maker and he insisted. Then when we against my better judgment and again he did not show up. Very unprofessional. And then I found out he is the owner of the company. This was back in October 2013, but I was told to post this because a friend of mine had a similiar situation.