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    IAA Vehicle Purchasing

    4.0 (1 review)
    Open 7:00 am - 9:00 pm

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    4.5
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    26 days ago

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    Enterprise Car Sales

    Enterprise Car Sales

    2.1
    (9 reviews)

    My husband and I worked with Montrell! He was knowledgeable on the cars and helped us find the best…read morefit. He was patient and understanding while we debated about our final decision. Montrell's customer service was top tier and he did not pressure us into anything that we did not need. Overall, I would recommend his services when seeking a new vechile. Thanks so much!

    I strongly urge you to stay far away from Enterprise Car Sales of Newport News, VA on J. Clyde…read moreMorris Blvd. When I tell you they are by far the WORST dealership in the country, I mean it. As a military family, we've bought cars in Dayton, OH while stationed at WPAFB; Los Angeles, while stationed at LAAFB; Louisville, while stationed at Fort Knox; Jacksonville, FL while stationed at JAX; Baltimore, while stationed at FGGM; and Boston, while stationed at Hanscom AFB. Most recently, as a college graduation gift, I bought a Nissan Sentra from Enterprise Car Sales in Newport News and it was the most horrific experience. They applied a $500 coupon when preparing the Sales Invoice, accepted a $10,000 down-payment and then removed the coupon when I showed up to pay the balance and pick-up the car. They charged me for title registration and tags, but have yet to process the title or tags - and it's been almost 2 months. They told me during the transaction that it's Virginia State Law to have insurance coverage on the vehicle before I can drive it off the lot, which is a complete lie. The store manager (Isaiah) and area manager (Mertito) have no concept of customer service, were clearly last in their class for Management Training, and as a result, Enterprise Rental Car has also lost a valuable customer. I emailed the Regional Manager to discuss the issue, and she didn't even have the courage or decency to write back. But it doesn't end there! Because the police have pulled me over twice for expired paper tags, I finally decided to ask Enterprise Car Sales in Ellicott City, MD to assist. The store manager Frank told me to my face that "we don't get involved with other dealership's problems". Way to go Enterprise! So, in case you're still not convinced, Enterprise Car Sales Newport News only gave me one key fob for a new car that I paid for in-full (no car loan), stating they only issue one key fob as standard practice. Again, as a family, we've bought over a dozen cars and have always gotten TWO KEYS. I visited Car Keys Express, a Costco vendor, to get a second key fob and he told me that the dealership was supposed to give me two keys, but Enterprise Car Sales is famous for not issuing two keys because they have a side deal with a key replacement company, that charges $500 per key fob! Now if that doesn't convince you if how crooked, unprofessional, and downright dirty Enterprise Car Sales is - then nothing will.

    A-Z Auto Sales

    A-Z Auto Sales

    4.2
    (5 reviews)

    Shaq, Brandi and OG were great! Got my dream car and it went so smooth. I bought it from out of…read morestate (Chicago,IL). I flew down and Shaq had me picked up from the airport. I honestly felt like VIP. Car was as described and was presented well. I will definitely buy another car from here if the opportunity arises. Thanks again Shaq and team

    Based on the good reviews I trusted them with a deposit over the phone. I live 6 hours away. I…read morepaid a local mechanic to look at the car. Guaranteed Auto Service determined it was unsafe and in need of a number of repairs including a very expensive air suspension repair. It was freshly "inspected" but was not safe according to the repair shop. One of the tires was driven flat making it unsafe. Additionally one of the tail lights has a crack in it where water entered and fogged it out. So it was not visible. For a myriad of reasons the car was not safe and could not pass a properly performed inspection because it was not safe. When I spoke to them over the phone to give a good faith deposit it was refundable. Once there was an issue he said "I have a sign right here in my shop that say deposits are not refundable." Well I could not see a sign over the phone from NYC and its contrary to what you said before. Just think about what type of shop and what type of person would behave this way. If you honestly had a good car why wouldn't you just sell it to someone else and give me back my money? Be careful here. The moment there is a dispute they turn. The car was discounted before I saw it because they couldn't move it. Suddenly there are 6 people they turned down because I had a deposit on it for a few days. This has been my experience. Be careful they don't put you or your loved ones in an unsafe vehicle that shouldn't be on the road. They tried to do it to me. Stay safe!!

    Pearson Toyota

    Pearson Toyota

    3.0
    (90 reviews)

    Great place to look for a car. Carl was a great salesman. He was very informative and…read moreknowledgeable. We did not feel any pressure in making a decision before we were ready. He understood what we were looking for in a car and helped steer us in the right direction. We test drove a few different cars before deciding. Would recommend this dealership and definitely ask for Carl.

    BLUF: Predatory APRs, unreasonable retaining of deposits, good sales associates, ineffective…read moremanagement. It disappoints me greatly to have to make this review. My experience here drives me to warn any potential customers to be extremely cautious if not avoid entirely. I spent a great deal of time researching what my family needed in a new vehicle, and we eventually landed on a Grand Highlander. We found the specs we wanted at Pearson, but the vehicle was still being built. We were asked to make a $500 deposit and wait an unknown amount of time. After about 2 months, our vehicle was ready, and we made an appointment to pick it up. Before picking up, however, we discussed financing, and Toyota was only willing to consider an APR about 2% higher than other market leaders as well as outside financing, which we already had approved just in case. The catch was that Toyota pulled their military incentive as a penalty for using outside financing. After discussing the key points of the terms I decided not to enter into a contract I find predatory and mildly insulting to which the management basically thumbed their noses and said they'd be able to sell it anyway and keep my deposit. Do not do business with Pearson toyota if it can be avoided. They are aware the current market favors the dealer and they, unfortunately, have chosen to take advantage of potential customers.

    IAA Vehicle Purchasing - auctionhouses - Updated July 2026

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