We stopped in to buy a new fridge/freezer combo deal. Nathaniel was incredibly helpful and really…read morewent above and beyond to break it all down for us. He was incredibly knowledgeable and ready to answer any and all questions we had.

Hoke depot management, after waiting for almost 15 minutes for and associate, decide to went front…read moredesk for assistance and the cashier told the last associate left at 5:30pm so no one was able to help me out to set up my garage door contract, why the store is open till 9pm when there's no associate to help customer, definitely we living hard times.

Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!

I received a call shortly after putting in a request to repair my washing machine. G&H wasn't even…read moreopen yet, but they responded and asked me to give them a call. They were friendly, courteous and so helpful! Trey came out first thing the next morning which accommodated my work schedule. He was in and out in under and hour from start to finish! Trey was very knowledgeable and even took the time to discuss the repair with me in detail. He thoroughly answered all of my questions. I would highly recommend using G&H for appliance repairs.

Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!

lousy people to deal with not open sat or sunday , they will tell you they are open sat,...they are…read morenot, they sell junk appliances and have people who know nothing. they have recording that says all calls returned,...they do not return phone calls.

I contacted Best Stop Exchange for assistance fixing a GE glass top electric range that I purchased…read moreoff of Facebook Marketplace (which I don't recommend doing considering my experience there). The women I spoke with (I believe it was Melissa, apologies if I missed your name!) on the phone was very polite and helpful, answering my questions over the phone and scheduling a diagnostic call in person. She was able to quickly find the issue, and repaired the problem the following day. Best Stop Exchange offered a much better diagnostic fee than other shops I contacted, and their repair price was also very fair. I would recommend and use them again for appliance repair needs.

We ordered a $3 part for our kitchen faucet. My husband asked if we can pick it up, and was told,…read morebecause I am a retired employee, shipping would be free. One month later I get a call saying you made a mistake and shipping would not be free. She asked for an additional $12.00. I am still unhappy. It was your mistake. She told me this was a new policy started at the beginning of the year. It's April! I am just floored. Talk about bad customer service.

I had a complicated defective, shower head (Hans Grohe) issue in that it was 12 years old and the…read moremodel was no longer available. I worked with Tyler Booth, Manager, in the Williamsburg, VA store and he found a solution that worked. Everyone from the front-desk (I'm glad you are here) greeting I received to the "can-do" and "will-do" attitude of Tyler to help resolve my issue in a cost-effective way was above and beyond outstanding service. We have used this store for other home improvement projects and that is the attitude of everyone who works there. I will continue to use this store based on how I am treated and valued. Thank you Tyler, and all the employees at the Williamsburg, VA store.

Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.

I bought a stackable washer/dryer from Lakeside about 6 years ago. I was assured that Lakeside…read morewould provide maintaince (not free). The washer was making loud sounds so I called and tried to make an appointment. I was told they do not service stackables. Sold me on stackable then left me hanging. Previously I purchased a refridgerater, stove, washer and dryer from Lakeside-I will never buy from them again.

If you buy from here hope your appliance doesn't break. Bought an Asko dishwasher in December and…read moreit stopped working on February 16th. Believe the other bad reviews about their customer service, now under new management Jason Medico, sales Casey Franz. We went over a month of downtime and zero proactive communication from the store. It shouldn't the customer's job to chase down management for updates on a defective product. On March 2nd RVA Repairs, Lakeside's Asko service third party came for ten minutes and said they didn't know the problem and said would order a new main board, UI board, and latch but wasn't 100% sure that would fix it which would also be another two week turn around time to order/ship the parts and fix. Ended up having Asko send a replacement on March 9th with Lakeside Appliance's contractor who they've worked with for "over 30 years" to install it the next week. No service window was provided for when the plumber contractor would come to install new dishwasher. Had to call Appliances on Lakeside to contact them to let me know when the installation time window was. Kevin, the contractor, scratches the front of the dishwasher right off of the van and scratches the doorhandle while installing it. Avoid this store if you value follow-through and reliability.

They do what they say they their going to do. That don't try to hide from you and they give good…read moreservice and they communicate extremely well. There my go to! Peter Jackson

I have a GE PROFILE front loader washer that stopped working a few months back... I had Appliance…read moreService Solutions come out to my home and Jeremy S was very knowledgeable and helpful with fixing my appliance after a few other companies came out and couldn't help... he was very informative and thorough with my washer... replaced my main control board and made sure it worked before he left my home... now it works wonderfully... I highly recommend Appliance Service Solutions to ANYONE with an appliance issue... I'm very impressed and grateful for Jeremy being thorough with my appliance....