We've used Hector and his son's service multiple times over multiple house and it's always perfect…read more We appreciate them so much. And they are genuinely good guys who do good work!

I was strongly considering hiring this company, but my experience contacting them changed my mind…read more When I called, I was connected to an AI answering service that repeatedly requested my personal information before allowing me to ask questions or leave a message. I specifically requested to speak with a live person, but the AI continued focusing on collecting my information and never connected me to anyone or provided an option to leave a message. At first, I thought I was speaking with the owner's daughter because the voice sounded like a young person and came across as somewhat unfriendly. When I asked if I was speaking with a real person, the system confirmed that it was an AI assistant. It's now been more than 24 hours, and I have not received a callback. Because HVAC issues can be time-sensitive and expensive, I ultimately hired another company. I understand businesses are looking for ways to improve efficiency, but for services like HVAC, customers often need questions answered quickly so they can make informed decisions. I hope the company reconsiders how its AI system is being used and ensures customers have an easy way to reach a live person or leave a message. .

CR refrigeration is the best in the business, they are efficient and professional. These guys…read moreshould have five stars on every review. It all started in the summer (2025) when my family and I came home from Florida and our AC was not working. We made a call same day and the tech Carter showed up same day we put in the request to have it looked at. Carter was honest and carried himself in a professional manner. He was not trying to sell us on a new unit, he explained everything thoroughly. We decided to go with a new unit because our unit was just not fixable. They were backed up two weeks for a new install and Carter made a call to the owner Chris and they were able to get us in right away. Now we are in the winter and our heater on the unit was not kicking on. I was able to contact chris the owner the night before and he came the next morning to assess why it was not kicking on. Easy fix and no trouble at all, talk about same day service and their work.. CR refrigeration thank you for keeping my family cool in the summer and warm in the winter. Definitely recommend these guys. Big thank you to chris, Carter and the whole team, you all are professionals and take care of your customers..

We are selling our home and we have had a "noise" coming from the furnace for years. We've lived…read morewith it but realized that the new owners may not want to. I contacted Chris to see if he could come inspect the furnace prior to inspections to see what the cost of repair would be. Chris replied immediately and had an opening that he could squeeze me into. Upon inspection, it was a simple fix and Chris repaired the issue within 5 minutes (why did we live with that noise for so long!!!!). Thank you so much! What a relief!! Thank you for the honest repair and responsiveness. Chris will be our go to for all things hearing and cooling!

Have worked with Cole on numerous homes their attention to detail is impeccable!…read moreI highly recommend them!

Updating as Mudd Brothers are almost finished. Only 3 small…read morethings left. After I talked to Cole he got the ball rolling and the finished product is really good. It did take a month and an electrician 3 days to fix the electrical outage.

Amazing job, friendly crew, awesome team…read more before and after pictures were provided quality assessment provided highley recommend this company

Appear to be a team oriented company. However if you express your view on what is going on in…read moreoffice you will be eliminated. I thought this was a great company at first. Then seen a lack of a team work in Las Cruses. Also they try to force you to be a salesman when you were hired to be a project manager running jobs but not out chasing work. You will be told you are nit a good fit. They should be honest if there intent and follow there own advice. Nit a trustworthy bunch.

I recently had NCB install a new swamp cooler to replace my old unit, and I was very happy with the…read moreexperience. Brandon came out to do the estimate and was always quick to respond to my questions. I obtained five estimates, and NCB's price was by far the most competitive. Once I accepted the quote, the installation was scheduled within just a few days. Brian completed the installation and was professional, courteous, and easy to work with. There were a couple of minor issues after the installation, likely due to a miscommunication, but I contacted Brandon that evening and everything was corrected by the next morning. I really appreciated how quickly and professionally they stood behind their work. Overall, everyone I dealt with at NCB was friendly, responsive, and professional. Based on my experience, I would definitely use NCB again and wouldn't hesitate to recommend them to others.

They performed a requested service rapidly and for a reasonable prize. Then they asked me if there…read morewere any other plumbing problems that needed to be dealt with while they were there, which would save me the cost of another service call. They were friendly & efficient.

Incredibly professional and trustworthy. Santino and Trey were able to swap out our water heater in…read morea reasonable time, cleaned up, and were the kind of people you can feel comfortable having in your home. Santino explained all the changes and parts to me, I dont know much but the new water heater looks great, clean install. They were on time, no weird "sometime today" time frame and finished right as anticipated. As a mom of 4, I worry bringing people in the home, we had other quotes and not only was this the most reasonably priced - these were the people I felt most comfortable with. Win-win.

This review is only about the bidding process provided by this company; (That is how far I got with…read morethem) Be careful about asking this company for a bid. They were the only local company (out of the 6 I contacted) that charged a fee for having someone come out, and I was not warned about this charge in advance. I was looking to get a water softener installed. I called multiple companies and each said they would need to inspect the situation before providing a quote. Based on those prior interactions, I expected the on-site bid to be free, which is why the service fee from this company caught me off guard. It was first mentioned when the technician was leaving. I live in Albuquerque and had already worked with several companies before them, so this felt outside the local norm. The technician was professional and knowledgeable, and the quote itself was on par with the more expensive options I received. They also offered multiple possible solutions, which I appreciated. Because of the surprise charge and the higher overall cost, I chose a different company. This review is only about the bidding process and communication around fees, not the quality of their technical work. After I left my original review, the company called and offered to refund the service fee, which I appreciate. I still think customers should be clearly informed about any charges both when the visit is scheduled and again when the technician arrives. This might sound like a high bar, but for a high-cost project, their competitors seem to handle this more transparently and free; Based on my interaction with their staff, I assume they are very capable. I'm leaving this review specifically to describe how their bidding process works, since that's an important part of the experience for expensive projects.

Their plumbers are good. We had a clogged drain; they found the problem and made the repairs. They…read morewere very professional and efficient. so, we decided to have them do our AC start up at the end of March. The young person that came to do it was apparently in a hurry. and missed a couple of things. In May we turned on the master cool and noticed that it was blowing out hot air. We found one panel laying on the roof. He apparently lost the screw that keeps the panel from coming off when it's windy and did not replace it. He also bent the float down so much that the valve would not open to let in more water. When I called about it, they said the boss leaves at 4PM, so I asked to talk to him that coming Friday. they said that he would. He never called. my opinion is, if they miss up, they don't want to deal with it.

I'm not sure who Daniel himself is but he's saved my bacon twice. A few months ago my kitchen sink…read morebacked up and they came out. It ended up being a huge job but the price was fair and they were friendly and efficient. Last night my AC stopped working (yes THAT 100 degree day). Now a few months ago it was having issues and I fixed those. And the night before it had stopped and I had diagnosed it as a dead themostat batteries(chanbe your batteries annually). That fixed it for 24 hours but then it stopped again. So I put in better batteries, still nothing. Checked the breakers etc. I thought I'd checked everything. Saturday we randonly called from a Yelp listing and it turned out to be the same Daniel's. for a 290 dispatch fee they sent a guy out in 2 hours. The good part, he fixed it in 10 seconds. The bad part was that the problem was a loose fan door which I had looked at but hadn't closed as tightly as possible. When the fan had restarted the night before it must have loosened the door. Doesn't matter, the tech Daniel, but not the THE Daniel came fast and fixed the problem and didn't charge more than the dispatch fee. I can't say I look forward to using them again in an emergency but I know I will

Wally does a wonderful job, and I would recommend him for anyone needing work done around their…read morehome! Very responsive and works very efficiently. We had to add on several different items to get our home ready to sell, and he was always very accommodating and got the work done!

Played phone tag for 2 weekdays days before I reached him after the weekend. He told me he would…read morego out for an estimate that day (a monday,) didn't show, and then promised to go out on tuesday. Tuesday pm rolls around and at the time he was supposed to show at the house he texts and says the job isn't big enough to bother with, despite having a voicemail with a description of the job from the previous week. I get it, 100% small jobs don't pay the bills, the problem is based on the promise of an estimate, I stopped looking for contractors based on the understanding this would happen, and wasted 2 full days. If a job is too small, decline it at the first phone call, not 5 minutes before you are supposed to arrive after wasting 2 days of my time... not to mention the effort that went into being home for the appointment! Totally unprofessional.