Poor hotel and subpar service.
Booked this hotel from one of the apps which only showed one room type and breakfast. When we went there, they showed two different rates, one for double and one for twin. Since we were only staying 4-5 hours in the room, we decided not to pay the extra €15+tax. Next morning went for breakfast and told it wasn't included and we had to shell out another €26. So what did I already pay all the money for? They refused that our room came with breakfast and that we could pony up or get lost. So we left.
Some specifics below:
Rooms:
Smelly (like poop); No safe in the room; no coffee service In the room; really small rooms. Summary, Super Basic and smelly.
Location:
Good if you want to be at the Hauptbahnhof, but not so good if you want to be in the City Center, I.e. Stephansplatz area
Service:
Willing to provide extra blankets, but that's it. However, not willing to give an inch of extra service when they could. Would rather the guests suffer in the darkness of online bookings then to make it a pleasant experience.
Overall:
Bad room, ok location, and basically a smelly costly situation with no amenities for over $135. Shell a little extra money and live in a better hotel. read more