Tried booking a second camp as my son enjoyed their 3D printing camp this past June. The camp was offered 8/3-8/7, paid $99 deposit on 7/11, paid remaining $200 balance 7/21 and on 7/23 I was notified by phone that the class was cancelled due to low enrollment. I asked for a full refund as my son was not interested in any of the other camps being offered during that week. I did not get a response until 7/31 when they told me they were unable to give me a refund but I could have a credit for future classes or book another class, again I reiterated he was not interested. I called their location again 8/6 asking to speak to a manager because I am still in shock that I cannot get a refund for services they never provided and cancelled. Again I was told that this is their policy in their "handbook" but I asked them where on their website does it say they will not be able to refund classes they cancelled. They provided my number to the owner of this location who called and left a voicemail wanting to speak with me. Icode Cibolo, do better. You lost a customer due to your lack of professionalism and poor communication. I've decided to dispute this with my credit card company at this point because I have more trust in their competence and that they will handle this in a more timely manner. read more
