It runs like a 1970s poorly managed small business. Icon Eyecare is a top heavy organization with…read morean inexperienced management team whereas technology is an afterthought. Unfortunately, Icon Eyecare's onboarding/training has been the least effective onboarding implementation I have ever encountered. Delays and gaps in communication during the interview and onboarding process whereas a week or more went by where I heard from no-one. The employee introduction that was sent out to introduce me to the staff wasn't about me but rather another employee. The Peter Principle appears to be in full effect at ICON Eyecare, with individuals placed in leadership roles without the requisite competencies to effectively manage teams, processes, or organizational growth. Turnover is rampant. Advancement within the organization appears to be heavily influenced by personal relationships with leadership, specifically Dr. Xxx, rather than performance-based criteria and historical data. Additionally, it was verbally shared with me by a middle manager that long-term professional success is closely tied to one's relationship with Dr. Xxx, and I opine that negatively impacts role stability and retention. Employment at Icon Eyecare hosts a very poor culture in that it is highly cliquish and gossipy, with inclusion and influence concentrated within particular groups. The mileage reimbursement rate is significantly below industry standards. 27 cents a mile will not cover wear and tear on your vehicle. With that, there is also criteria that must be met on the year and value of the car you drive in the field for Icon Eyecare. I was given instruction from my supervisor to stop driving when I hit my maximum mileage payout as the reimbursement rate was capped and I wasn't getting paid for the additional miles driven. Leadership practices at the middle-management level tend to lean toward a command-and-control (yelling and name calling included) approach, which impedes engagement, trust, and performance. It has been noted that techs do not need experience to work at Icon Eyecare as Icon will train them. The employees receive training and then leave the organization and take their new skill set where they are paid a fair wage and are respected. As a member of the growth team, I was disappointed to learn that my business cards as well as my supervisor's business cards contained an incorrect phone number for approximately eight months which directly impeded outreach and effectiveness. It is important to note that there appears to be a tight budget in that I was unable to receive current collateral to promote the business despite multiple requests. Once received the newly ordered referral forms, I realized I was provided the incorrect collateral, again, by my supervisor. The organization's extreme risk aversion to the Kickback Law compliance materially limits what a physician representative can reasonably and effectively do in the field and middle management doesn't understand the law whereas poor direction was given and a violation occurred. Organizational changes occur frequently and rapidly, often without soliciting input from those most affected, which can disrupt workflows and reduce engagement. Employees who raise concerns about ineffective policies and procedures appear to face adverse consequences from coworkers and leadership, which discourages constructive feedback and continuous improvement. In the eight months of my employment, I observed two CEOs and a Director leave the organization, all of whom appeared to be pushed out by a cliquish leadership team. This high-level turnover raises concerns about organizational stability and leadership effectiveness. Rather than investing in existing employees and internal capabilities i.e., CRM for the growth team or for an iPad in the field, the organization opted to acquire a competitor. Given existing operational challenges, this decision raises questions about capacity, strategic priorities, and oversight. My advice to future employees is to ensure that all employment-related agreements, job descriptions, and offers are documented in writing, signed by both parties and dated. In my experience, within just three months, I went from being offered a company vehicle to being offered a $1,200 monthly stipend instead, and ultimately was required to use my personal vehicle in conjunction with a mileage tracking platform and being reimbursed at .27 cents per mile. The absence of a job description and organizational chart limited clarity around responsibilities, decision-making authority, and team structure, which can affect onboarding, performance expectations, and overall operational efficiency. There appears to be limited responsiveness from senior leadership to emails from staff, which can hinder collaboration, timely problem-solving, and employee engagement.

Please come here if you want to wait over 2 hours for scheduled appointment. It will give you time…read moreto watch the employees play on their phones!! Don't worry...they won't bother you with communication.

They take great care of your eyes but the wait time at an appointment is absolutely ridiculous…read more I've waited up to 2 hours at a scheduled appointment. I know they double up on appointments since a woman was checking in for the same doc for the same appointment time. I seriously would look for another practice if I didn't have so much history with this one. Just frustrating.

From the moment you enter you are greeted and taken care of by the Super Professional and Personal…read moreStaff. Your comfort is assured as you go through the process of identifying the strength of your vision. During your examination the Dr. Pethe speaks to you in plain and simple terms that you can understand. When finished you then get to select the eyewear that is so comfortable and good looking. To assist in this process I was fortunate enough to have Rolf the Optometrist perform his magic. First he refitted my old glasses as the got a bit twisted. When he handed them back to me it was a perfect fit. Rolf's approach to the process is amazing and so enjoyable he is a GREAT GUY with years of experience. So looking forward to some new glasses, I highly recommend you come here you'll be glad you did.

Wow, such wonderful customer service! My teen son really wanted to wear contacts and it's a tricky…read morething to learn at any age. They were kind, patient and encouraging. We went back a few times and they would spend time helping him learn to get them in and out. They worked around his school schedule to make sure he could learn in time for basketball tryouts. It took a few times but he would have given up if not for the wonderful staff at HD eye care!

If I could give zero stars, I would. I went in for a simple adjustment, and they ended up breaking…read moremy frames. Instead of owning up to it, they tried to hide it by just handing them back with the lens out. When I confronted them, they refused to help and actually accused me of lying, suggesting the frame was already broken when I arrived. The lack of integrity and basic customer service here is unbelievable. Avoid this place if you value your glasses.

Madison Street Surgery Center ordered twice the amount of eye drops that were required at $35 a…read morebottle.! I had only one eye procedure and needed only 14 drops and yet they ordered me two bottles. One remains unopened. I have placed three calls to obtain a refund for the unused bottle and no one has even bothered to return my call! They also place their Patients at unneeded risk. They start the appointments at 6:30 a.m. and yet the office building doesn't even open until 7:00 a.m. There is no apparent Security and parking in a virtually empty garage and standing in the front of the building waiting for someone to come down and let you in is simply asking the Patient assume their risk! All of this, in light of a $550 expense for a five minute procedure tends to question if they are Patient Centric.

Review #2. This recommendation took 30~40% quality of life away from me. Imagine living without…read moreeyes. Or focus. I want something I can never have back.

Dr Margolis is an outstanding specialist for Dry Eye condition. He and his staff provide several…read moreoptions and remedies to help the condition. He is unwavering and his staff is always kind and ready to help. Christine is an amazing tech. Thank you

My optometrist had advised me for years that I was developing cataracts and this year said it was…read moretime they be removed. A good friend recommended Dr. Margolis. I made an appointment with his office and I have received very professional treatment, excellent communication, and thorough exams. This week I had the left lens replaced by Dr. Margolis at the Sky Ridge Surgical Center. What a well orchestrated experience and a day later my sight is remarkably improved. I should have done it sooner. If you are looking for an experienced eye care specialist, choose Colorado Ophthalmology and Codmedics, and Dr. Margolis.

Dr Munro is a brilliant, well-trained, thoughtful professional. She is deeply invested in patients…read moreoverall well being, and is continuously in pursuit of research and current data around eye care and optical health. She is informative, and takes time to educate about the "why" behind the changes in my RX. She offers suggestions for preventative habits to provide optimal care outside of the office which have proven to be very useful.. Despite a relocation, I still drive almost an hour for my appts because of the quality of this physician. She is worth it. I highly recommend her.

I've seen this doctor before and respected her professionalism. The staff, however, less so. I…read morearrived to a closed/locked office today and was told I had the date wrong when I called. Came home and found the confirmation email that verified I had the date right and the office messed up. Very frustrated.

I went in to Helen Wilson's office with my girlfriend as she had an eye appointment. I was the…read more"driver" and she was the patient getting her eyes dialated and checked during her annual check-up. Helen is a family friend and my girlfriend has been seeing her for 15 years. I witnessed Helen's caring, knowledge and warmly explained analysis of what and why she is doing all of these tests. She explained her knowledge very well with my girlfriend on changes or constants going on with her eyes. We asked a few questions and Helen answered. She explained that Macular degeneration connects to blood pressure in the eye connecting to background mini eye blood vessel aneurysms and more information that was very helpful. All going on while Helen was using her instruments, scanned, giving instruction on Left or Right, Left or Right.

If you're in the market for contact lenses Helen Wilson is highly recommended! She is extremely…read morethorough. I've worn contacts for many years but she is the first to take this much time in ensuring proper fit, strength, and comfort. She had me try 6-7 different sets of contacts on and had me do the "Is 1 or 2 better?" w/ the funky mask, for each set. If there wasn't an $80 new patient fee this place would have received the 5th star. Even with the new patient fee, I'd still highly recommend this place as the fee was worth the evaluation and time that Helen took to ensure the proper prescription.

Had a great first experience here this week. They have 730am appointments which is convenient, and…read moreat that early hour it was easy to find parking right in front of the office. Eye exam was probably the best I've ever had, Dr. Marlatt was excellent, I really appreciated that he spent time making sure the script was right. I'm always so indecisive when it comes to which is better, 1 or 2 or 3 or 4, so stressful! : ) After my exam, the office staff was really helpful as I picked out glasses, another thing I struggle with. Definitely feel like this was the most thorough eye exam I've had in years.

I recently visited Dr Sancho. I needed a new optometrist and seeing her reviews, I made an…read moreappointment. I'm so happy that I did! I was having problems with my vision and she did a thorough exam. Finding an issue with one of my eyes, she sent me to a specialist. The problem was solved and I went back for the rest of my exam with her. She was very professional and at the same time, very welcoming! I highly recommend her for any eye care needs you have.

I'll add my voice to the reviews that recommend avoiding this practice. My last encounter with…read moreMargolis was a few years ago but he was all about getting money. Tried to talk my wife into getting a procedure for dry eyes which she didn't need ($1500). Tried to sell us out of date samples. You will not enjoy your time with him. There are much better practices out there. Life is too short to put up with this sort of treatment.

Meant to write this a while ago, but went to him because he was close by. Legit SO rude. Cut me off…read morea few times and when I asked for paper towels after washing my hands in the office, he scoffed and angrily left the room to get me some. This was during the HEIGHT of the pandemic. His mask kept falling and he kept adjusting it but it made me uncomfortable especially because he was close to my FACE for the exam...! At the front desk when I was leaving, I started to cry and told them I wouldn't be coming back because he made me feel so bad. The business manager called me later that day and said she'd help me get another sort of exam for free because "Dr. Margolis kind of has a bad reputation around here." (No kidding!) Dr. Margolis called me later to apologize (!) and said he threw away his Under Armour mask that kept falling. Later saw him at the Lone Tree library with the SAME MASK. Wow. What a guy.