I lived at Icon Norfolk for a year, and it was hands-down one of the worst apartment experiences I've ever had. Let's start with the package situation: probably 40% of my packages were lost -- either completely misplaced or dumped somewhere inaccessible. When I brought it up, management shrugged, deflected blame, and treated me like the problem. Apparently, having a working mail system is not their responsibility. The Luxer package system is a complete joke, and half the time things would be lost in the black hole between Amazon and their disorganized front desk. Management is sleazy and aggressive. Every interaction felt like I was being gaslit. Present an issue? They'd get defensive and act like you were trying to pull one over on them. And good luck getting any empathy or flexibility -- when they suddenly told us on June 10 that we had to be out by June 15, despite being told we could stay through the end of the month, we were basically one step from being homeless with two cats. And then, of course, they refused to prorate any rent or offer assistance -- just cold, indifferent, and focused on squeezing out every last penny. Let's talk rent: we paid nearly $3,000/month for a two-bedroom "penthouse" unit. For what? A bizarre layout full of unnecessary doors, awkward use of space, and a "common" area with floor-to-ceiling windows that no one used because it offered zero privacy. Elevators took forever -- both up and down -- like living in a hotel from hell with a broken lift. They also hit us with random automatic fees and unexplained charges with little to no notice. You'd just get a "you owe $XYZ" notification without warning or clarity on what it was for. Bottom line: Icon Norfolk is a poorly run, overpriced, and unethical operation. Save yourself the money, stress, and constant gaslighting. This place markets itself as luxury -- in reality, it's dysfunctional management wrapped in a pretty building. read more

So, a year ago I was soo in love with this place! The apartment was GREAT yes it had some bumps along the way but the mangement of Drucker and faulk REALLY walked us through it. Jamie and jessica because good family friends to me and my family. The residents were great, for the most part. It really felt like a community . UNTIL- sl nusbaum Took over the property and really change the flavor of ICON living. Granted, the building is amazing its like living in a resort- Living here was amazing - The issues started off small the changes power bill was never explained, the build security was Meh at best and the thing that carried me over were the racial under tones I experienced. Now before people say yo you play the race card.. This was just MY experience. The ladies that worked in the front office catered to the residents who were not POC. There was a even where I and another person of color were complexly ignored at a community event, we were left out of the games and raffles. I thought it was me, but when I asked other POC that were my neighbors I was not alone, and was told some pretty bad stories. SO its something to think about. Last what made me move, was how the amount of money you pay did not add up to my safety, the ease of enjoying the amenities, the parking lot expense, the elevators not working ( i had to climb 24 flights of stairs to get to a event) the power bill , the threat of losing roof access, homeless people wandering the lobby, dog pee in the elevator, the amazon thief. the roof top being trashed EVERY WEEKEND in the summer time. SO if you want to live here, i am not going to tell you not too, because its beautiful the views, the VIP access to City events , paying 2k+ a month, i need to be treated like I pay 2k+ a month.. Some people pay WAY more than i do . Just do you research. read more

I had an absolute blast on my tour with Sherri. She was very informative and very pleasant to work with. Searching for a new home isn't easy, but Sherri made the proc seamless. read more

Their new management is great! A lot of these reviews are old and outdated but I've been living in here for a while now and I love it perfect for my age group, perfect location and the views from this building are immaculate read more

I don't always leave reviews, but if there was ever a place worthy of a one-star review its Icon Norfolk. This building is the worst residential apartment building I have ever resided not only in Virginia, but anywhere. Instead of focusing on "residents", they focus on running an event hall with the rooftop amenities. Don't waste your time or money, don't walk but rather run from this apartment building, ownership (Marathon Development) and management company. I don't see this place being around in the upcoming years as I already know that Marathon is trying to sell the building due the reputation. read more

I have been here for close to 2 years. Although COVID hit shortly after arriving, I love the proximity to the downtown and entertainment at waterside that is all within walking distance. There are several new restaurants that are starting up now and most of the activities are opening up again (baseball, weekly fireworks, concerts, festivals...). Amenities within the building are outstanding. The rooftop, gym, dog spa, theater room, water facing views... are all very nice! Some of the amenities and space go under utilized. Any of the problems around these benefits has to do with fellow residents abusing or not respecting the community. The building is very pet friendly and most animal lovers can understand an occasional mishap. I have not had any issues with my appliances within my apartment. Management has always been very responsive to any recommendations or issues I have brought forward. There has been some turnover with management and staff with challenges filling positions during this time of COVID and stay home federal benefits - but what businesses hasn't. As I prepare to move back to CA for another opportunity, I will miss Norfolk and the experience of living in such a beautiful town and building (ICON)I called home. I have made many friends during my time here. read more

Have had no issues the past year we've lived here. Everyone has been great in the office. Most of the tenants are friendly.

Just run. It's a beautiful place, but just run. I understand the pandemic is going on, but they offered zero compensation for closing all the amenities. I tried to break the lease, because why would I spend SO much extra to live in a place where you can't use the amenities (it's the amenities that sells the place, because $1400+ for a 624sqft box is just ridiculous). They said I needed to give 60 day notice + break a fee. They are trying to charge $3700...what's the point of a fee to break the lease, when they are forcing you to stay longer. STUPIDITY. In addition, the WIFI is horrible. Doesn't matter if you have an extender, you will only have service in the living room then everything drops. Oh and you have to pay a fee for the common areas. THAT WE CAN'T EVEN USE read more

Pros: Downtown Nice views Rooftop Gym Tanning Aqua massage For the most part really nice neighbors Negatives: Price Elevators(more on this) Notifications Rowdy non-residents coming in Party atmosphere Elevators. Always one down and the other elevators are incredibly dumb in how they operate. I've waited way too long for elevators before and it happens often. It might not sound like a huge deal, but when you deal with it EVERY day it adds hours of nothingness to your life. Probably my biggest issue with the building. The weekends can get annoying. People treat this like a frat house and the elevators are always on the roof. The building keeps the roof rented out to bring in revenue but that only brings in non-residents every weekend. It's annoying. They are here to have a good time and usually drink a lot(they paid a lot to come here) but the rest of us are walking our dogs, going to a late trip to Walmart, going to work, or whatever else people do from their home. We have to deal with drunk idiots every weekend. A fight with cops being called happened just last night from a wedding they booked here. And one of the elevators was down due to massive amounts of throwup everywhere(and another elevators been broke). If you are young, like to party, and have some extra cash, this place is right for you. If you have matured and want your home to be peaceful, I wouldn't recommend this place. read more

Slums in a decent wrapper. This place looks decent on the outside but once you sign you find all the problems. 1. Community Manager is rude and unhelpful. 2. Place is dirty. Reeks of marijuana and animal pee on certain floors. Dog feces everywhere outside. 3. Roof leaks that aren't repaired. 4. Elevators never work. 5. Walls are scratched and dinted. 6. Amenities are always closed or damaged. 7. Lease terms are broad and to which they seem to make up a new rule daily. (Keep a lawyer on retainer if moving here.) 8. Predatory business practices. (They lose important documents then fine you when they can't find them.) 9. Parking is a nightmare. (No where for visitors to park. The parking deck is gross and unsafe. My car was broken into twice. Homeless people live in the stairwells.) Do yourself a favor and rent somewhere else. This place charges about a 50% premium over the area for substandard conditions. read more

It really is such a shame that such a beautifully renovated building could be such a horrible place to live. In the 10 months I have lived here I have had construction workers barge into my apartment without any prior notice. I have been overcharged for my rent. There are 11 fees that they begin charging you that they don't tell you about. Mine total close to $300 in extras. You also might not want to live here if you want to sleep. The sound from Waterside across the street doesn't stop until 2am. The gym is really nice! Everything else about this building is a carefully crafted deception. I would not recommend this apartment building to anybody who I liked. They also recently changed management companies. This did not solve the problems here...it really only made it worse. read more

I looked around for a place to move to for a year. I did my due diligence and read the comments and talked to many residents before deciding to move here. As with any apartment community it will have its problems. Good luck on finding a place that doesn't. Austin was super helpful and patient with all of my questions. I popped up in the office unannounced on numerous occasions just to look around the ICON again. Austin was more than accommodating. The amenities and the location was perfect for me. My move-in was easier than I thought it would be. I've been here a week and I love my apartment. I've noticed a few areas of concern but nothing that has giving me any regrets on moving here. read more

Unfortunately, I have to agree with all of the other one star ratings. My husband and I were so excited to move into the Icon apartments. The first management group that ran the place were super friendly and hands on. The current management group not so much. The main complaint is the noise coming from Waterside. The noise starts each Thursday, Friday, and Saturday night at 9:00 PM and runs to 2:00 AM. Even with earplugs, I can hear the music. Living across the street from Waterside, I expected some noise, but not window shaking, constant loud music. The management does not care about the noise issue and would rather the residents call the city to complain but there is not working number to call. If I could give a second rating it would be a 5 star for the location (walking distance to everything) and the housekeeping staff. They are amazing! They do a great job in a busy building. They are always smiling and friendly. read more

Since moving in to Icon no one has worked to fix the issues that we stated on our punch list. Which includes a broken master bed room shower; the shower was never put in correct so it's started to mold. Broken tiles and broken windows ( which bugs are able to come in ) Along with several privacy concerns with contractors working outside your window with no notice (looking in while you come out the showe) Speaking to management no one is willing to help. The worst is Caroline Hamilton she advised us we could move out if we didn't like it ( rather than correct the issues) I completely feel discriminated against due to our race. As you can see from the complaints listed here, they only reply back to concerns other people not of color. To date no one has contacted us to fix any of the issues and I've only listed a few. read more

Don't bother wasting you time or money. Having lived downtown in multiple large cities and all the promises from management before I moved in I had high expectations of this property. However after six months of dealing with this place I am buying out of the lease(almost $4000). The noise from Waterside across the street is overbearing, even 14 stories up I can hear it over my TV every Thursday thru Saturday night. After 6 months the third elevator for upper floors is still not functional. When moving in I was told residents could rent out the roof and only need to pay a cleaning fee if necessary, now it is $4000 for residents and $8000 for nonresidents. When you can get on the roof it is usually crowded with loud music and excessive drinking. Not a place for your kid. They could care less about safety obviously because after six months they have yet to remove the covers of of the smoke detectors in the hallways from when construction was ongoing. How they haven't been fined from the city I don't know. Trash chutes often don't work and when you take it to the basement if is usually overflowing. Also when leasing I was told there would be guest suites available for residents to rent for visiting guest. Here it is a year after opening and still no guest suites. People with dogs let there animals run amok and leave their waste everywhere. Parking is in one of the cities more rundown public garages so there is no security for your cars. You think with all the issues management would work with tenants to address these issues, but all they care about is taking your money. This place sells high luxury when in reality its just mid-grade mediocrity. If you are young and single wanting to party with money to blow this place may be for you. If like me you have a family and value your hard earned money stay far away. read more

Icon Norfolk Apartments - Garbage in basement. - Apartments Near Me - Norfolk, Virginia

I echo a lot of the sentiments shared by the other reviews. It's unfortunate, because the building has potential if it was properly managed. The pros: 1. Location is convenient. Many restaurants and bars in walking distance. 2. The amenities are nice. Gym has plenty to offer with updated equipment. The second floor and rooftop also have a lot to offer when available (rented out routinely for "special events" or taken over, unfortunately more often than not, by non-residents). 3. The custodial staff is very friendly and go out of their way trying to maintain the common areas. This is very difficult because non-residents that often find their way to the rooftop or second floor lounge have a tendency to leave the place full of trash. The cons: 1. The front office staff (for the most part) is HORRENDOUS. The junior management is very easy to work with, but the "senior management" have 0 loyalty to their tenants. The reviews that advise you to have a lawyer on retainer while signing the lease is sadly true. They are poor communicators and it is evident that all they see are dollar signs when it comes to their clients and potential clients. Happy to share specifics with any who would like to discuss in further detail. 2. The maintenance crew is non-responsive and extremely rude. For example, one maintenance staff had the audacity to tell my wife that unclogging a shower drain was not in their job description and if it ever were to happen again that he would bill us directly. Additionally, we had our AC out one summer night where we called the the "on-call" maintenance staff. It so happens that it was the same crew member, who ignored our pages on a number of occasions spanning the course of several hours (hitting an automated that said he had "tried to contact us but unable to reach us"). Clearly he had made no attempt and just click an automated reply (we had tried using several different numbers - my cell phone, my wife's cell phone, and our landline - without so much as a call back). We unfortunately had to spend the night with 90+ degree heat and humidity. Lastly, we had an issue with the warm water coming from our kitchen faucet. We requested maintenance, which came after a few days. The maintenance crew claimed to have fixed it, but when nothing had changed we re-requested that they come for a second look. They were then able to identify and fix the problem, but had the audacity to blame us and accuse us of tampering with or trying to fix the issue, neither of which were true. 3. The noise from the Waterside district is a true nuisance. Expect to have difficulty sleeping, particularly on Friday and Saturday nights (you can feel the bass and hear the DJs screaming all night long until the early morning hours). 4. The parking garage is a nightmare. There are homeless people that often sleep in or around the entry way. There has been urine, at times, in the entry way and stairways are ridden with the smell of urine and feces. There is no security in the garage and there have been several reports of vandalism and theft. We were fortunate that nothing happened to our car over our year stay. 5. Unfortunately, the same is true with the elevators in the building itself. It is a dog-friendly high-rise, unfortunately a majority of pet owners do not clean up after their pets so it is not uncommon to see urine in the elevators and in the common areas. 6. The trash chutes are a constant issue. The chutes fail to open frequently. We would often have to go down to the basement in order to deposit the trash, the receptacles for which often were overflowing. Less responsible neighbors have a tendency to pile trash along the chute, so don't be surprised if the halls wreak of garbage from time to time. 7. Expect high electricity bills. This is because a significant portion of the overhead usage is shared amongst the clients based on sq footage. So if they rent out the rooftop or non-residents are taking over the common areas, guess who's left footing the bill. We decided to rent from the Icon based the amenities and "high-end" finishings. We did for the most part enjoy our stay, only because we were willing to overlook a majority of the shortcomings (we knew this was a short-term rental as we were in the process of buying a home). Unfortunately, with the change of management we had a lot of headaches when it came to our lease which left us with a very bitter taste. Hindsight being 20:20, we should have cut our losses earlier and went with another property. We have stayed in a number of luxury apartments in a number of cities across the country, and I have never been treated as poorly by management as I had been here. I would have to say this ranks towards the very bottom of the list when it comes to properties we have rented from and would highly recommend to others that they look into renting elsewhere. read more

The location is nice, and on the prospective tenant tour they will show pretty nice amenities, but apparently the building feels that they can close them at will, without compensation and the rent is highly excessive for just an apartment vice the surrounding area. Probably worth it when you have full access to amenities, but the building management drastically overreacts and makes up their own rules over and above the objections of the tenants with a "I still get your money, don't care about your opinion" attitude. read more

I won't repeat what the other reviewers have written, as I had very similar experiences. I have lived in many apartments over the years in different states, from section 8 to luxury and everything in between, from small towns to large metropolitan cities, so I feel pretty confident in my judgment of a luxury building. This is not one of those buildings. Waiting for Andy Fox/"10 on your side" to do an expose. Only a matter of time. But I will say the one shining light there is their housekeeping staff. read more

Save your money, avoid the fraudulent claims of "luxury" we are renting one of the Sinatra units. supposedly the highest end finishings in the place. first to be fair a few Pros: 1. the gym is one of the best I've seen in an apartment building 2. easy access to the highways 3. Occasional dolphin sightings in the river and the Cons: 1. corners were cut on every decision on construction build out and finishings - cheap ill fitting doors that block no sound, door handles loose and rattling - blinds are barely functional and have pieces falling off them a month in - cabinets and drawers are already catching and require extra force to close -paint splotches and loose fittings abound 2. Management could care less. (or might just be they have no power given its a big box ownership group) I have already addressed all my issues with them and all I got was the bare minimum to say they dealt with it, or a smiling "I understand your frustrations" with out any meaningful resolutions. Two months and no significant improvement in any of our issues. 2. the appliances don't work. - our already minimal counter space is taken up by an extra microwave because the built is is non functional. it has been this way for two months with no timeframe for repair or replacement. -our "brand new" dishwasher smells of mold and leaks despite 4 times being told it works fine by management *gas stove is nice though 3. shower pressure is awful, and shower is essentially non functional 4. multiple false promises on the amenities roof can be nice when music isnt being blasted up there 'bonus room' on the floor remains empty. at times used for furniture storage for other units. 5. while most people we have met are nice if not frustrated with the place, you have to deal with "ding dong ditch" at 1230 am on a Sunday, bass dropping beats at any time of night good for parties, tough to sleep through. 6. tons of dogs, many cute, but at least once a week there is pet urine in the elevators or elevator lobbies 7. speaking of elevators, they aren't linked, often causing delays in getting anywhere in them. A few negatives about the area that are not the buildings fault 1. late night concerts at waterside are clearly audible (can understand all the lyrics its so loud) until 1 am friday and saturday 2. the parking garage is definitely a city garage, in the last week, there has been puke in the elevator lobby, and an impressive puddle of urine on the stair landing on different occasions save your money, live elsewhere that isn't fraudulent with their claims of luxury. read more

I've lived here for over a year - through a change of upper level management and all. I like my unit a lot, but I'm designating 2 stars primarily because there is recurring and considerable abuse of the amenities that really make this place what it is. Some of this naturally gets chalked up to bad or inconsiderate behavior on the part of other residents (most of whom are really nice), but it would help nonetheless if rules were enforced. This covers everything from trash/recycling disposal to pet waste. I love dogs personally, but I would be remiss if I didn't note that the sheer volume of them going up and down the elevator continuously creates a whole host of issues ranging from accidents to occasionally long waits, no matter the time of day. More problematically, the parcel boxes in the mail room are no longer being used for some reason, so all deliveries end up chaotically stacked in the basement. There's no privacy or security, and if you have a fragile package there's a pretty high likelihood that your stuff may be damaged as people rummage around looking for their deliveries. This system is unworkable and unacceptable in the long term. Absolutely the most annoying thing however, is that it seems that our new management (Nusbaum Realty Co.) has never missed an opportunity to maximize the commercial use of this space whenever possible, regardless of whether it negatively impacts residents. This is important for prospective residents to take note of, because the original billing of Icon suggested high-end living where residents would be the main recipients of the building's services and amenities. Yet just in the time that I've been here, various spaces have been (secretly) leased for cinematography, used as personal clubhouse space for local organizations, and more. The noise from PBR is one thing, but the traffic in Icon itself from the weekend crowd (whether we're talking about the invite-only nightclub atmosphere on the rooftop or people falling down drunk in the lobby, starting fights, etc) creates a major security risk throughout the building, not to mention property damage from hard-partying, and just generally making the building a gathering place for randoms and skeevy behavior. It feels like residents are getting the short end of the stick because frankly we are (I guess they think we're oblivious to all of this). I'm a young guy with a high threshold for craziness, but if I had known I was signing up to live on the Spirit of Norfolk I might have had second thoughts about moving here. If this place doesn't get its act together, there's no way they're going to be able to retain responsible tenants who take care of of the amenities and who can afford to live here longterm. And if, on the other hand, S.L Nusbaum Realty Co decides that they want to continue their XclusiveNightclub side hustle, they're going to need a hell of a lot more full-time staff to clean up vomit and break up fights. read more

This place is a scam. Overpriced. Due to the proximity to waterside, the icon is extremely loud on weekends. You can't sleep until 2 am on Fridays and saturdays. You can hear the music inside the apartment, despite noise cancelling devices and ear plugs. The management is not interested in finding a solution for the residents. We work on weekends and certainly being up so late doesn't work for us. The place is not luxury, there is trash that piles up in the dumpster, trash chute breaks constatntly and it takes them weeks to repair, maintance is slow. Our fridge was broken when we moved in. After 5 days it was finally replaced ( there were units that were not rented but they elected to wait to replace it!!!). Once they came to take the fridge out, they accidentally put a dent in the wall. Despite sending a request and sending pictures to the manager, nobody came to fix it and it has been 4 months. We have to pay an electricity bill for the common areas (never heard of this before!) which is 4 times what we pay for our unit! They try to advertise and make this place luxury but unfortunelty they are far from it! read more

I'm not one to leave reviews, but this place deserves my input. It is a really beautiful complex with some amazing people who live there. When I moved in, the apartment was filthy with urine left on the toilets, floors had dried mud/dust, and the shelves not completely installed. I have an email where I was assured we would have assigned parking. This was very important and one of the reasons I chose to live there. Not the case. Security leaves much to be desired. A homeless man was found on multiple occasions sleeping in the corridor between the outside and inside glass doors. Upon informing management, I was told they were working on it. He even made it into the lobby and was hanging out there. This happened several times after the incident was reported. I chose Icon because of the security I was assured would be provided. Elevators constantly broke down. Electricity bill was higher than I have paid at other apartments and very confusing to read. Charged for Electricity and Electricity #3. These charges were never explained as to why I was paying for two electricity charges. Trash chutes are constantly broke. Lastly, and the reason I decided to write this negative review, was that I was informed that my cable equipment had been thrown away upon my move out, before the cable technician could retrieve it (a few days after I moved out). I was only able to find out this information after I filed a police report and the investigator informed me of his findings after speaking with management. They informed him that this was their normal practice. I had contacted management several times to find out what happened to the equipment prior to filing the report and could never get an answer or my phone calls returned. I had to pay out of pocket $600 to the cable company for the missing equipment. read more