Ideal Turf - Dallas

3.4 (13 reviews)

Artificial Turf

Open • 8:30 am - 5:00 pm

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Ideal Turf - Dallas - Artificial Turf Near Me - Dallas, Texas

Ideal Turf - Dallas - The perfect backyard! - Artificial Turf Near Me - Dallas, Texas

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Missy P.

Ideal Turf just finished installing my artificial turf today, and it looks fantastic! My experience with them was awesome from beginning to end. I got an appointment to get a quote quickly, all of my questions were answered and I was not pressured to make a decision, the installation was scheduled within 3 weeks of my authorizing the work, and the installers were professional and they cleaned up everything when they were done. I couldn't be happier.

Rhonda C.

Ideal Turf just installed my artificial turf on my side yard and i couldn't be happier! Their team showed up on time and were great to work with. My miniature schnauzer loves her new grass and I can attest to how much easier it is to pick up anything that she leaves "behind!" Definitely recommend Ideal Turf!

Very pleased with this project. Everyone was very responsive and they showed up as promised. The job was completed faster than we expected! Love our new putting green!

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Ben M.

5 years ago

I'd recommend going elsewhere for your artificial turf. The process was a nightmare and the communication after the contract was signed was terrible. When the crew installed the turf, they broke lines in the sprinkler system while breaking up the rocks in my existing lawn. This caused flooding of the newly installed base, which had to be redone. They had to come out a few times to correct the installed turf. To this day I have gaps in the different pieces of turf they installed. During the process, I had total strangers arriving at my house to ask me "where do I get the rocks". When I asked them what they meant, these strangers told me that an ad was placed on Facebook for free rocks. So, the company thought it was appropriate to sell the scraps from my job on Facebook, giving out my home address. When I called the company, they told me that they would stop. The next day, strangers would continue to show up at my house for "free rocks." Communication was awful. During the sales process...quick call backs and replies to emails. As soon as problems began on the job, I had to call the office several times. I spoke directly to their team members, who several times told me they'd call me right back with answers. Each time I called them, I received no call back. I had to call them back each time to remind them that they had committed to call me back. They also stopped responding to Yelp messages. I recommend you avoid using Ideal Turf at all costs. read more

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Lisa S.

Elite 23

147

6 years ago

Had an easy and beautiful experience with ideal turf to put in a 200 sq ft. turf area in my yard. From the first consultation to the install, the timing was about 10 days, so I loved that the process was quick. Our consultation with Cameron was easy and informative! The install then took a full day. The only thing I wish we could have understood more of during the consultation was that we were going to need to purchase irrigation equipment prior to the turf install, so that was an unexpected expense that day. Otherwise, we received three quotes total to do our work and Ideal Turf offered almost an equivalent quote to the cheapest one we received, yet then seemed the most professional which is why we went with them. Very happy with the results! read more

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Duke H.

3 years ago

Spent a lot of money putting down over 5,000 sqft of turf and the main yard is absolutely falling apart. We have been trying to get someone out from your company to service it and stretch it out properly and have been told multiple times over the last month that someone would get right back to us. Still have yet to even get a courtesy call back. read more

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Maya J.

4 years ago

Just like the other bad reviews, everything is great until there are problems. Our turf is caving in because they didn't fill the ground under the turf with enough sand and rock. Multiple calls were made to the company with no call backs. Finally got someone to agree to come out and we've taken off work to be home for the repairs and had 3 no shows and now we are back to making endless amounts of phone calls. read more

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Cletus J.

3 years ago

I purchased a Putting Green back in 2020. Ideal Turf responded to my request quickly and had a salesman contact me. I decided on a 20X20 putting green. After 3 years the Binder around the green began coming apart. I contacted Ideal Turf who informed me my Green was out of warranty. I responded that I was aware of the warranty was expired and willing to pay out of pocket.I have called Ideal Turf at least 2 times a week for the last three months.Each time i was informed they were very busy and someone would contact me regarding the repairs.They asked me to send pics of the green and a brief summary of what the issue is.After three months of trying to get this fixed .I received an email on 6//22 stating that I should send pictures of the green and I would also receive an invoice for the repairs. It stated a repair person would contact me with a date to complete the repairs after I paid the invoice.The email once again stated they were busy and usually conduct repairs in the OFF Season. I have never been treated so badly by any company. I'm not asking for any thing free. I'm willing to pay for the repairs. I contacted several other turf companies who stated they could not repair any work done by another company. Moreover, why would I pay for the repairs before it was completed. What happens If the repairs are not to my satisfaction.I would pay for a service call but no way would I pay for the repairs before completion. This company is very aggressive when seeking your business. They have a poor follow through when it comes to service. I would be very hesitant about using Ideal Turf.I'm very disappointed with this company. C .Judge read more

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Missy P.

7 years ago

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Rhonda C.

6 years ago

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Lisa L.

5 years ago

Very pleased with this project. Everyone was very responsive and they showed up as promised. The job was completed faster than we expected! Love our new putting green! read more

Ideal Turf - Dallas - 3 hole putting green - Artificial Turf Near Me - Dallas, Texas

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Steven H.

4 years ago

Never knew how wonderful turf could be for a dog area. The entire process was seamless. Logan did a. Great job with the initial estimate and the rest of the team was super professional getting the job done in the allotted 2 days even staying late into the dark to finish. They were even flexible with a last minute change. read more

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Lokesh D.

5 years ago

I regret getting my turf with these guys. They talk good until it is paid in full, and never respond for any issues afterwards. They did a very poor job with grading which flooded my neighbor and my backyard. It took more than 2 months and hell number of calls to get it fixed. The guy who came to fix the Issue didn't know English, and we literally used a translator app on phone to communicate. I would not recommend this company to anyone. read more

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Pam M.

159

7 years ago

Great job by Ideal Turf! Worked through a heavy rain storm to get the job done! Beautiful work and very thorough!! Couldn't be happier with the results!!! Also very reasonable !! read more

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Ear K.

8 years ago

Very good experience with Ideal Turf. Crew was on time, work area kept clean, meticulous in their work. Dealing with Cameron was very pleasant. read more

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David F.

6 years ago

Was willing to help solve any and all issues. Appreciate the effort. Yard looks nice.

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More info about Ideal Turf - Dallas

4548 Roland Ave
Ste A
Dallas, TX 75219
Directions
(214) 699-5501
Call Now
Visit Website
https://ideal-turf.com/locations/dallas-tx/

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Does Ideal Turf - Dallas take credit cards?

Yes, Ideal Turf - Dallas takes credit cards.

From the Business

Specialties

You should Love Your Lawn! Brown patches, hours of maintenance, and kids and pets bringing mud into your house can make feeling the love hard. Our turf guarantees you have a greener, cleaner, and better looking lawn for your family. We offer the best solutions for affordable artificial turf with superior drainage and durability! Landscape turf, putting greens, playgrounds, pools, and around patios-- we install it all!

History

Established in 2013.

Ideal Turf was founded in 2013 to serve the people of North Texas with high quality artificial grass. We install synthetic turf everyday in backyards throughout the Metroplex. Our manufactures give the industry's best 15 year warranty.

Meet the Business Owner: Timothy T.

Tim Taylor is an industrial engineer and entrepreneur with years of hands-on experience in the synthetic turf industry. As a member of the Synthetic Turf Council, he dedicates his time, energy, and resources to finding real solutions to real problems for synthetic turf products and installation processes.

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Southern Turf

4.8

(26 reviews)

Jason was excellent at explaining everything regarding the products available. After we decided, he…read morewas in constant communication up to the day the project was completed. After install I had questions and he gracefully answered and reassured me all was well. I was very happy with the crew that came to do the job as well, very polite, professional and on task from the moment they got to my house to the time they completed the job. I highly recommend this company, Jason also assured me that I could call if anything was to come up in the future or if I had further questions or concerns. Thank you for doing such a tremendous job.

Used them twice. If you've decided on turf, go with them. Excellent work, very diligent and…read moredetailed. Looks great, they do a lot of prep work to establish a solid base, and excavate to make it nice and snug. Trim it out or fit with whatever - trees, stone, walkways, etc. Home run both times. Would absolutely use them again.

Texas Turf Pros

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(6 reviews)

After getting a couple quotes and meeting with a few companies there was no doubt that Texas Turf…read morePros was the right choice! The customer service was on point. The job was completed in a day which was amazing! The workers worked so hard the entire day! The yard looks great and we love it

Our entire family is so incredibly happy with the work Norris and his team completed. We got a…read morelittle under 1,400 sq ft of turf and it completely transformed our yard. The entire project only took two days! When I originally requested a quote, Norris was literally at our house the same day. He is incredibly transparent and knowledgeable and helped us pick the right material for our needs (pets and kids). I HIGHLY RECOMMEND TEXAS TURF PROS! Also, we got quotes from two other companies and Norris offers the best rates.

Luxe Landscapes

4.6

(42 reviews)

After talking to multiple backyard design companies, I met with Leo from Luxe landscapes to get a…read morequote for my backyard turf design and installation to get an understanding of what it my backyard could look like and the associated cost of the project. I was delightfully surprised with his teams creativity with recommending design ideas, helpfulness and the transparency with the delivery timelines and the budget in which my backyard could be turned into a escape for my friends and family. Needless to say Leo and his team completed the project with quality and within the timeline he had projected. Highly Recommended and trusted contractor I've worked with in my 30 years of owning a home! Thanks Leo and team!

I recently hired this landscaping company and couldn't be happier with the results. The team was…read moreprofessional, punctual, and paid great attention to detail from start to finish. They transformed my yard beautifully and exceeded my expectations. Communication was excellent throughout the entire process, and they made sure everything was completed exactly as requested. Their workmanship, reliability, and customer service truly set them apart. I highly recommend them to anyone looking for quality landscaping services. I will definitely be using them again for future projects!

DFW Turf Pros

5.0

(7 reviews)

wanted to give a big thank you to DFW Turf Pros for coming to turf rescue. Had ties installed on…read moreApril 2025 by another company that will not honor their labor warranty! My turf had big wrinkles after only 5 months. DFW Turf Pros came out and fixed my turf!

From the very first phone call to the final installation, my experience with DFW Turf Pros was…read moreexceptional. The entire process--from the initial consultation and pricing discussion to the home visit for measurements and material review--was professional, efficient, and straightforward. Installation was scheduled quickly and completed with great care and attention to detail. I absolutely love my new evergreen turf--it's cool to the touch, high-quality, and looks impressively natural compared to many other products I've seen. I can't recommend DFW Turf Pros highly enough!

SYNLawn Dallas - Ft. Worth

4.3

(32 reviews)

I contracted Synlawn Dallas-Fort Worth To install almost…read more2000 square feet of synaugusten 347. I chose Synlawn because they are the manufacturer and they have a great warranty. Less than two years after installation, lines begin to form in the turf. I called synlawn and told him about the problem and they promptly set someone to inspect and photograph. In a short time they informed me that they were going to install a whole new turf. Well they did and the turf looks new again. I am glad I chose Synlawn to install their turf. I believe you can't go wrong with a company that stands by their product.

After unsuccessful attempts with hearty sod, and being rebuffed by other companies because of small…read morespace, I found SYNLawn through Lowe's. No pressure at all: Benjamin was diligent about answering questions and follow through; Ivonne managed the details very well and sent a thank you card (nice touch). Beautiful install by Team Henry turned my yard into the favorite place that doggo and I wanted it to be -- it's so nice not to have a weedy mud pit after rain. SYNTipede is cool, cushiony comfortable for paws and bare feet!

Synthetic Grass DFW

4.6

(42 reviews)

I highly recommend Synthetic Grass DFW. From start to finish, it was a great experience. The free…read morequote was scheduled easily and quickly, and Jack came out to location and communicated well on when he was going to arrive. They were competitively priced for the two areas of turf I had done on both sides of my house, and they got me scheduled quickly. Another great part of the experience was that Synthetic Grass DFW doesn't subcontract out the work, and they stand by their work. Vincent and his crew were respectful, professional, tidy, and efficient, and knocked out the job in about 6 hours, which includes them cleaning up after the job was done. Would definitely recommend these folks to anyone interested.

This place is great. I left a negative review under the wrong company. There are a couple that have…read morevery similar names. They do amazing work and I look forward to hiring them for any future artificial turn needs. It looks and feels like grass!

Turf Brothers

4.7

(15 reviews)

Excellent work and fast! We will be using them in the future for the rest of the yard!read more

I highly recommend using Turf Brothers and wished I had used them in the beginning. They came out…read moreto correct many issues caused by another company. The communication through the whole process of what was needed to be done to make my yard safe for my pets, was outstanding. Everything was done in a timely and professional manner and I could not be happier. Thanks Sean and Jay!

Polo Landscapes

4.0

(127 reviews)

Responded to my service requests very quickly. I really appreciated the fast turnaround.read more

Quick response, fair price, and good work was completed in a timely manner. I would use him againread more

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4.7

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T5 personnel were very helpful and had reasonable pricing. I will definitely use T5 again!read more

Contacted. Never responded. Not even a "sorry, sir. we're extremely busy." Going elsewhere for…read moreservice.

By The Yard Materials

5.0

(3 reviews)

This place rocks, literally and figuratively!…read more LITERAL: All kinds of rocks, from smooth, tiny pebbles to big, edgy boulders, can be found here. The variety of gravel is displayed right outside the main building, so a short stroll will bring you across everything they have. The name of each collection is clearly labeled, so customers can match the look to the pricing sheet. Once you decide what material you'd like, pull your vehicle around the simply-laid and paved path to the pile of your choice. The employees will take care of loading, and while they try to be mindful of your car's load capacity, that's something you'll want to know coming in. FIGURATIVE: The customer service is sincere and sweet! The lady we met in their spacious, air-conditioned building walked us outside to a patch of gravel we might have missed, explained the whole process mentioned earlier, and invited us to ask questions as needed. The guys who helped load were as friendly as they were efficient. And the real kicker--they've accounted for the Kids! There's a Dig Zone on the north side of the building where our Kiddo hung out for a little bit. It would be even better with some sort of cover overhead but that it's there at all is so cool. For your landscaping needs, go 'by the yard' for service ans selection that go the extra mile!

I visited the yard last weekend, and Gabi (or Gabe, I hope I got his name right) was fantastic and…read moresuper helpful. I highly recommend paying them a visit; you can't go wrong with the pricing either.

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4.5

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Annie K.

3 years ago

After finally being convinced by my wife and two sons to get a dog, which turned into two dogs, we were one big, happy family. Three months later, our lush, green lawn was half mud pit and half yellow patchy shredded mess. Although my wife and I swore we would never have artificial turf in our yard, we started researching options. To our delight, we found pet friendly, natural looking products from Ideal Turf that changed our mind about artificial turf. Based on personal reference from our neighbor we contacted Ideal Turf to see samples of the pet safe products and get a quote. Jason was responsive and helpful in deciding which one would be best for our situation (heavy dog traffic). We ended up picking Preston and it looks absolutely fantastic in our back yard. We've had it installed for several months now and we couldn't be happier. Our friends are amazed at how realistic the turf looks and the kids and dogs love playing on it. It pretty low maintenance and cleans up nicely with a periodic hose down.. We are very happy with how it all turned out. read more

3 years ago

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3 years ago

11 months ago

I am writing this review to warn others based on our extremely negative experience with this company. We entered into an agreement for a job totaling $40,000 and provided a down payment of over $20,000. Unfortunately, the work was never performed, and the owner has reportedly gone out of business, taking our money without fulfilling the contractual obligations. I strongly advise against trusting this company or providing them with any form of payment. We have been left with no recourse other than legal action, as it appears unlikely that we will recover the funds. My hope is that by sharing our experience, others can avoid making the same costly mistake. read more

Lynn W.

5 years ago

What a great experience!!! The installers led by Cris were a class act and they were more like artist and our yard was their canvas. They treated our project like it was their home. So meticulous and calculated with every step. We are very picky and it was a pleasure having this team work on our home. Logan who was our first contact with the company was a straight shooter and set us up for success. Another compan wanted to just glue turf down and Logan explained the problem and informed us instead of selling us. Ask for Logan and you will get hte best job possible with the most professional people in the industry. read more

Justyna H.

3 years ago

Their service was beyond exceptional, they arrived on time, worked hard, clean, professional & their work quality beyond amazing. We've contacted 2 contractors before we contacted Ideal Turf. No one called us back except for Ideal Turf. Samantha answered my phone call & every text, answered every question, went over the steps 3 times. She kept us in the loop everything the team did, made sure we are happy with every single thing. We are definitely happy customers we recommend Ideal Turf to everyone. read more

Justyna H.

3 years ago

Justyna H.

3 years ago

Juliann H.

5 years ago

Ideal turf installed pet proof turf in our backyard November 2020. They quickly created a design that we loved. It included rock and stepping stone walkways. The process was smooth and professional from beginning to end. Everyone we dealt with was very helpful and thorough in their description of what pricing, what the install entailed, the timeline, etc... My husband and I agreed it was one of the most pleasant and smooth processes we've ever experienced. Ideal turf did a beckon! read more

Tae C.

11 months ago

I am writing to share a negative experience I had with Ideal Turf and its owner, Timothy Taylor, to caution you against using their services. I provided a down payment for work that was never completed. The owner claimed the business was closing, which I later found to be untrue, and then became unreachable. I have lost my down payment as a result. I strongly advise you to avoid doing business with Ideal Turf to prevent a similar experience. read more

Julie D.

4 years ago

I have been totally impressed with Ideal Turf. I have had some manufacturer's issues with my turf and these concerns have been addressed courteously and with concern that it be corrected properly. No beating around the bush with excuses. Just honesty, concern, and action. This is so much appreciated and I trust them. Thank you Logan, Melissa, and everyone that has been involved!! read more

Exsjsrso J.

3 years ago

Best decision we could have made going to Ideal Turf for our backyard by our pool!! We went with the pet grade because we have a dog. The owner called us himself to let us know how to maintain it, and explained their process for install. Very impressed with that for such a busy company! read more

Jan R.

4 years ago

Ideal Turf just finished installing pet friendly turf in our backyard and we couldn't be happier. Shout out to Samantha who was great at communicating and made sure all changes were discussed (crew was slightly behind). Highly recommend, very fair pricing and very professional crew. read more

Charles O.

3 years ago

What a great company. Thomas was very communicative and answered my many questions during the ordering process. Alvaro and his team went above and beyond with delivery and gave us a lot of useful tips on the install. I would definitely go with Ideal Turf! read more

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Ideal Turf - Dallas - artificialturf - Updated August 2026

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Cannot say enough good things about this company! The owner Bo was awesome and answered all of our…read morequestions and was beyond patient when we wanted anything explained in more detail. This was a major investment but worth every penny. Our dogs aren't rolling and running in dirt and grass and bringing on the dirt, grass and pollens with them. This has made a huge difference with my allergies. Also helps to keep the house cleaner and our pool since our dogs tend to sit on the top step to cool off after they are done running and playing. Super easy to care for it too. The guys that came to install were friendly and did an amazing job. They cleaned up everyday before they left. I have included before and after pics. We did a lot of research on artificial turf, the installation process, pros and cons, pets, and having issues with smell. After all the research on artificial turf, I research companies and followed a few companies that seemed like they offered what we were looking for and looked at pics and read all the reviews on the companies. North Texas Luxury Lawns was hands down the right choice. Out of the companies we requested quotes from we had 2 companies that never responded, one that came out and said they would send a quote and never did (even after i requested one several times) and a couple that came out and sent quotes but told use they had to cap off our sprinkler system or used dirt under the turf (cheapest way to install and odors will build up). Need to have the sprinklers....hello we live in Texas and go months without rain and the foundation to our home has to be watered. Through this process Bo confirmed everything that we found in our research and used the processes and materials we were looking for. This is a large investment and we wanted to make sure it would be done correctly. No understood that and boy! Let me tell you...they did an AMAZING job! There are a lot of fly by night companies or companies that will steal your money and leave you high and dry.....this is not one of them. If you are seriously considering artificial turf, I would strongly encourage you to have them come out and give you a quote. I highly recommend this company. Look at the before and after pics and you will see why.

****Update****a few years later after the install, unbeknownst to us this company laid turf over my…read moresprinkler valve. The valve went bad and had to get it replaced. The sprinkler repair company charged me an extra 100 to locate it. I am not asking for my additional cost, I am only asking Bo to come out and repair 3x3 turf area that had to be pulled to make the valve repair. Bo said I would have to pay $500 for turf maintenance for them to repair it. BEWARE....UNBELIEVEABLE!

Total Turf Works

5.0

(1 review)

Treven was an excellent sales guy and the crew did a great installation job!…read more I had several choices and went with a smaller family owned company!

Fantastic Turf

5.0

(3 reviews)

Fantastic Turf lived up to their name on our back yard turf project! Great site prep work,…read moreinstallation and cleanup. They leveled the yard, added a base of sand and rock, and laid/secured the turf, at a reasonable price compared to other quotes we obtained. We're very happy with the final results. They completed the job on time and for the exact price quoted! Product (15 years) and labor (1 year) warranties provided. We're especially enjoying the putting/game green, now making use of a previously unused side yard. Thanks to the hard working crew at Fantastic Turf! E. Smith's in Lochwood.

Turf is the way to go! Our experience with Fantastic Turf was amazing and I have told so many…read morefriends about how much time we spend on it. (With our young kids and dog!) Josh was easy to work with, quick response time and his team were great from start to finish. I highly recommend Fantastic Turf for anyone with a backyard space because it truly feels like an extension of our home! And it will save you lots of time not having to maintain yard and worry about mud pits or sitting water.

M & A Synthetic Turf

4.2

(5 reviews)

Erick Santiago connected to us for delivery of some gravel to a few of these turf install projects…read morein Fort Worth and quickly paid his smaller invoices. On the last one, he owed us $1400 and stopped answering the phone. I see his name and this logo all over Facebook with different company names. He may do good work on the install but he doesn't pay his subs. We made the mistake of trusting him and it cost us, I'd suggest you don't work for him or hire him to do work for you

Erick and his team did an excellent job for us! Our backyard is shady with two large trees…read morecovering most of it. We also have 2 large dogs. Trying to keep our St. Augustine lawn in good shape was a losing battle and our lawn eventually became a mud pit even after several sod replacements, patches, fertilizer, you name it. We decided on the synthetic lawn because what we've done in the past was not working. We did not regret it. Friendly and fast service! Erick and his team kept a clean job site and always kept us informed of their progress. I would recommend them in a heartbeat!

UltraTurf

5.0

(1 review)

UltraTurf ended up being one of the best landscape type companies that we have ever worked with…read more The free estimate was easy and very professional with tons of experienced information. The products seemed better than other competitors that we talked to with the price being right on point. The crew for our job was outstanding. The flexible, detail, process and even the clean up were outstanding. We've never had a project done of this magnitude that we didn't still have to go out with our own blower to clean up a few things. There was nothing left anywhere. We are thrilled with our new turf and many thanks to Walt and Marcos.

WinterGreen Synthetic Grass

5.0

(7 reviews)

The Wintergreen team is creative, responsive, thoughtful, quality-oriented and customer centric!…read moreThey do what they say they will do and they do it in a timely manner. We are raving fans!

Very impressed with WinterGreen Synthetic Grass! Workers were friendly, knowledgeable, and skilled…read more Showed up on time. Cleaned everything up great afterwards. You can see the Before and After pictures, if you didn't know where the seam was you wouldn't even notice it! They were not the cheapest, but after seeing the quality of the work, I feel they were a good value. Very impressed with WinterGreen!! Highly recommend!!!!

Grass 365

4.2

(5 reviews)

Great Customer Service on the Phone. They try to help as much as they can without knowing if they…read morewill close a deal or not. This guy helped me a lot today finding the perfect place to find the Synthetic Grass I was needing. Keep going that way guys.

I should start by saying that Colton is very friendly with a big smile. He kept us updated on the…read moreintall date while around stormy weather. His crew showed up early and worked hard all day. 1-when they started I told them my stamped concrete driveway could get damaged and they should stay off the driveway. Instead, A tractor ran back and forth, grinding sand, and taking off finish. 2- Then the rain came. The infill sand washed out all over the driveway. They used a non- permeable base under the turf. Crushed granite should have been used but we were never given the option to pay more for the correct material for out soil and drainage. 3- The mature oak. The turf was installed all the way to the tree trunk rather than cutting in a tree well. I wasnt given an option. Because the 4" road base wont allow water or oxygen into the soil, the tree will die. 4- flooding. The water sails off the turf like a waterslide and has nowhere to go except towards the house. 5- the seam is visible with a human on one side. Colton says to just keep an eye on it!! Yep, Im still watching the water overflow and not absorbing into the soil underneath. I might as well have paved it with concrete. Colton said he would remove it at my expense. Don't be fooled by his big smile.

Prime Turf Pro

4.0

(4 reviews)

Scheduled three times--no installation, no courtesy, no communication…read more First appointment: no-show, no call/text. Second appointment: said he was leaving, then never showed up and didn't notify me. Third appointment: I had to call to reschedule myself. He said he was "on the way," then didn't show up again. When I called back, he hung up on me. This is unacceptable customer service. If you can't communicate or respect appointments, how can anyone trust the quality of the installation? They also don't seem to have a Google presence, which makes accountability even harder. I have evidence of the missed appointments and communication. I'm filing complaints with the BBB and posting reviews on multiple platforms. Avoid--seriously, stay away.

I I contacted Ron Lopez at Prime Turf Pro out of Keller Tx; found them on Facebook marketplace. The…read moreestimate was really good. He provided samples and walked my yard with me and really listened to me. The bid was about 30% less than others and with upgraded material. I paid the material deposit on June 1st; on June 2nd they had the project half way done, on June 3rd 2024 they finished by 3pm for 800 sq ft of turf. I am sooooo happy! Keith and Leonardo were my installers and they even moved the kids swing set and placed it right where I wanted it on the new turf. No more muddy spots under the swing set! They have done about 30+ yards but I couldn't find reviews anywhere....I took a chance on them and I'm glad I did. They are honest and do high end work. I encouraged them to get on yelp or google. I am very happy to allow others to see my new yard out here in Watauga Tx. Give these guys a call and if it works with my schedule the contractor might be ok with walking my yard with you.

Tex Turf

3.6

(5 reviews)

Sales quote and install happened with ease. The lack of any type of follow up puts all the issues…read morein your hands. For the dollar amount spent, I would expect some type of quality audit. The craftsmanship was not the level that I thought it would be and after only 3 months, grass was growing in all over the place. Constantly pulling grass was not what I was sold. I expected some issues after the first year, not the first quarter. Disappointed.

They were truly professional, amazing customer service, Samatha and Dillion were there to answer…read moreall of my concerns, the guys were working with outstanding attention to detail, everything went as planned and they were in and out in two days, we are more than happy with the end result. Thank you v

SYNLawn Dallas - Ft. Worth

4.3

(32 reviews)

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33 Ideal Turf - Dallas reviews that are not currently recommended

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33 reviews that are not currently recommended

Ideal Turf - Dallas - artificialturf - Updated August 2026

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