Ideal Turf - San Antonio

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2

3 years ago

This business is awful I've had my turf for two years from them and have made numerous calls to them and they try and place the blame on me. They have came out a few times after 40 plus calls/emails but the last year they have completely ghosted me. The turf is separating seems showing and my lawn looks like the Texas hill country. They claim to provide a warranty but of course that warranty is completely protective of them and not the home owner. Only option is small claims court where you will end up getting nothing so while I'm screwed with my poor lawn I hope others will read this review and chose a my professional company that takes pride in their work! I wish yelp would allow no stars. read more

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Michelle J.

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1

7

3 years ago

This company is absolutely horrible. Once they get your money, they ghost you. We have made no less than 50 calls, emails and texts since 3/9 and when you can leave a message, which is almost impossible as the voice mail boxes are always full, they don't return your call. They don't respond to text message or emails. Not warranty manager Ashton, not the "accounting" manager KerrI O'Connor or the Owner, Mr Taylor. No one gives a shit about customer service or the "warranty" after they get payment. We just spent $1600 to have their subcontracted blow and go crew's work fixed. We don't even know if we are finished with fixing their freaking mess as turf is now lifting in multiple areas. Note - area is not heavily used....four-six times a day for dog potty only. We are left with legal action as our only recourse. This company is beyond a NIGHTMARE to work with. RUN as fast and far as you can from this company. PS. Yes, all the heads and lines were marked. read more

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Susan A.

4

16

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3 years ago

I suppose I should be pleased that Ideal Turf canceled our installation the afternoon before our install. We were told initially that they had local installers but ours were apparently coming from DFW. However, due to "legal issues" (draw your own conclusion) the crew refused to travel to San Antonio, and our turf could not be installed for at least 5 MORE weeks. Thanks to Ideal for promptly refunding out $5700 deposit. We will only work with a local vendor even if it is more expensive. In the end I think it was a blessing in disguise. read more

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Nel O.

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7

5 years ago

Kristina B, I understand your point however, I contracted an "expert".l, a company with the experience an expertise in that matter to installed and, if you considered my backyard was not appropriate for your product, Why you do not informed before took my money?. Is over three weeks and you still "looking for options" to repair, and I'm still without the capability to use a backyard for what I paid. If you are not able to fixed, I expect your honesty and my money back. That the second time your turf get ruined and, also my pool!!!! Is the second time I need to pay for special cleaning of my pool, I need to empty and refill them, just because your turf. Yes, I'm frustrated with your poor service and dishonesty! read more

Ideal Turf - San Antonio - You can observe the dunes in all the turf and the soil out the turf. - Artificial Turf Near Me - San Antonio, Texas

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Business owner information

Tim T.

Nel O.…

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Camille C.

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1

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2 years ago

This company is awful. Do not hire. They installed our turf incorrectly in 2020 and have been a nightmare to deal with getting it fixed. They want you to send pictures so they can give you a quote for repair that you must pay in full before the repairs are completed. After hiring another company and finding out how shady Ideal Turf is, I would beg anyone to use ANY other company. read more

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Melissa A.

120

31

34

5 years ago

While my initial experience with ideal turf was great but after I paid that and the job was done that great customer service went away. I've had ideal turf out here 4 times now to make repairs and I again have issues and my lawn looks like the Grand Canyon. When I attempt to contact them they typically don't answer and their voicemail box is full so I am unable to leave a message. When I finally get ahold of them it takes weeks for them to come out and make repairs. The individuals they send are not even with ideal turf they are subcontracted so they have no idea about your issues and unfortunately most of the sub contractors they send out do not speak English so I am unable to communicate with them. Their motto is to give you a lawn you love but I am very unhappy with my lawn. read more

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Todd H.

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1

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3 years ago

Very bad experience after installation. Crews come from very far away, trying to get maintenance on their installation for over a year!!!! many calls and emails read more

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Megan P.

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4 years ago

Update, AGAIN: The turf does look nice but I'm so unbelievably sick of the lack of communication. We were suppose to hear from them nearly a month ago about simply putting down the cool sand as our dogs can't even tolerate standing on the grass in the Texas heat but (shock), we still haven't heard. We directly called the cool sand people and spoke with the owner who stated he knew the owner of ideal turf but apparently the owner doesn't even care about his customers. Over this experience, seriously pay a little more and get a better company read more

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Fabian R.

152

17

9

4 years ago

The only thing better than the instal was the service we received from Samantha, Janna and Jason. I asked them if there was any way I could get my area done before an event I was having at my house and the assured me that I could and made good on that promise. I'm so thankful that we found them. read more

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Paloma R.

1

0

4 years ago

Very disappointed in the customer service. Very happy with the installation. The backyard looks amazing! Would have been a 5 if 4 set installation times weren't missed. read more

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Tom K.

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2

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4 years ago

Well I had to revise from a 1 to a 3. Had some issues with scheduling and our installer continued to not show up. The decomposed granite lived on our driveway for about 5 days. We got alot of "I don't knows" and "try calling this guy" when we would ask whats going on. This would be a 5 star if i was just told the truth. On the third appointment, they did show up. I have to say, I am so happy with the installation. They turned the backyard into a very useable space and I don't think we could be happier. read more

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Ginny C.

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18

4

6 years ago

I used ideal turf to do a large yard project and was very pleased. The crew that came to do the work exceeded expectations. I never realized how many steps there is to doing an exceptional job. it took 6 days of them working 12 hour days but they never cut one corner. They left the job site immaculate when finished. Efrain was the crew leader that I had and plan to use again when I do the front yard. If I could give 10 stars I would. Absolute best job ever. read more

Ideal Turf - San Antonio - New turf ! - Artificial Turf Near Me - San Antonio, Texas

Ideal Turf - San Antonio - Gorgeous turf and dog - Artificial Turf Near Me - San Antonio, Texas

Ideal Turf - San Antonio - Dog turf by Ideal turf! Best turf for dogs. - Artificial Turf Near Me - San Antonio, Texas

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More info about Ideal Turf - San Antonio

(210) 802-4646
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Visit Website
https://ideal-turf.com

Payment methods

Does Ideal Turf - San Antonio take credit cards?

Yes, Ideal Turf - San Antonio takes credit cards.

From the Business

Specialties

You should Love Your Lawn! Brown patches, hours of maintenance, and kids and pets bringing mud into your house can make feeling the love hard. Our turf guarantees you have a greener, cleaner, and better looking lawn for your family. We offer the best solutions for affordable artificial turf with superior drainage and durability! Landscape turf, putting greens, playgrounds, pools, and around patios-- we install it all!

History

Established in 2013.

Ideal Turf was founded in 2013 to serve the people of North Texas with high quality artificial grass. We install synthetic turf everyday in backyards throughout the Metroplex. Our manufactures give the industry's best 15 year warranty.

Meet the Business Owner: Timothy T.

Tim Taylor is an industrial engineer and entrepreneur with years of hands-on experience in the synthetic turf industry. As a member of the Synthetic Turf Council, he dedicates his time, energy, and resources to finding real solutions to real problems for synthetic turf products and installation processes.

More Info

Hours

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The reviews below are not factored into the business's overall star rating.

Abigail G.

0

1

0

3 years ago

Very Professional and well-mannered crew. The most efficient crew I have ever seen. Their work is like a watching a well-oiled machine. Every guy knows his job and they flow together in concert. Superior workmanship. A little tough with their communications because they are so busy, but they are busy for a reason and worth every penny spent. They competitively got in the ballpark of other bidders, although, I would certainly pay more for their workmanship and not bat an eye. This is the go-to Turf Company in San Antonio...Price competitive, workmanship second to none, and the nicest and most efficient crew in any trade. read more

Angelo B.

8

9

0

3 years ago

My parent's live in San Antonio, and they needed to renew their garden. I assisted them by contacting Ideal Turf San Antonio. I have been extremely pleased with the services that I we received from Ideal Turf over the past year. My parent's lawn truly has improved since your company started working on it. I value the advance phone calls letting me know when I can anticipate your team to arrive and the professional-looking follow-up literature with useful hints that you leave in my doorway. Thank you. read more

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1

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3 years ago

We are so happy with our new lawn! Everyone at Ideal Turf were extremely professional and helpful, as well as friendly. Our project ended up having to be delayed twice (because of other contractors, not Ideal Turf) and we had to do some troubleshooting before installation - the staff at Ideal Turf were responsive, collaborative, and communicative. Final installation took only a day and a morning and Francisco, and his crew are consummate professionals. We are very satisfied! read more

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1

0

3 years ago

We are so happy with our new lawn! Everyone at Ideal Turf were extremely professional and helpful, as well as friendly. Our project ended up having to be delayed twice (because of other contractors, not Ideal Turf) and we had to do some troubleshooting before installation - the staff at Ideal Turf were responsive, collaborative, and communicative. Final installation took only a day and a morning and Francisco, and his crew are consummate professionals. We are very satisfied! read more

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1

0

3 years ago

We are so happy with our new lawn! Everyone at Ideal Turf were extremely professional and helpful, as well as friendly. Our project ended up having to be delayed twice (because of other contractors, not Ideal Turf) and we had to do some troubleshooting before installation - the staff at Ideal Turf were responsive, collaborative, and communicative. Final installation took only a day and a morning and Francisco, and his crew are consummate professionals. We are very satisfied! read more

Gerald W.

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22

0

3 years ago

Jason the first sales rep was professional and knowledgeable when he came to do the estimate. He didn't charge us a fee he came and did the free estimate and didn't pressure us to make a decision right then and there. We ended up calling back the next day to get started and again they were nothing but helpful and friendly. Not only are their prices UNBEATABLE. Overall great experience thanks Ideal Turf! Would recommend to anyone looking to redo their backyard. read more

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3 years ago

Jason the first sales rep was professional and knowledgeable when he came to do the estimate. He didn't charge us a fee he came and did the free estimate and didn't pressure us to make a decision right then and there. We ended up calling back the next day to get started and again they were nothing but helpful and friendly. Not only are their prices UNBEATABLE. Overall great experience thanks Ideal Turf! Would recommend to anyone looking to redo their backyard. read more

Casey W.

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1

0

3 years ago

Jason the first sales rep was professional and knowledgeable when he came to do the estimate. He didn't charge us a fee he came and did the free estimate and didn't pressure us to make a decision right then and there. We ended up calling back the next day to get started and again they were nothing but helpful and friendly. Not only are their prices UNBEATABLE. Overall great experience thanks Ideal Turf! Would recommend to anyone looking to redo their backyard read more

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1

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3 years ago

Jason the first sales rep was professional and knowledgeable when he came to do the estimate. He didn't charge us a fee he came and did the free estimate and didn't pressure us to make a decision right then and there. We ended up calling back the next day to get started and again they were nothing but helpful and friendly. Not only are their prices good. Overall great experience thanks Ideal Turf! Would recommend to anyone looking to redo their backyard. read more

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1

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3 years ago

Jason the first sales rep was professional and knowledgeable when he came to do the estimate. He didn't charge us a fee he came and did the free estimate and didn't pressure us to make a decision right then and there. We ended up calling back the next day to get started and again they were nothing but helpful and friendly. Not only are their prices goos. Overall great experience thanks Ideal Turf! Would recommend to anyone looking to redo their backyard. read more

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1

0

3 years ago

Jason the first sales rep was professional and knowledgeable when he came to do the estimate. He didn't charge us a fee he came and did the free estimate and didn't pressure us to make a decision right then and there. We ended up calling back the next day to get started and again they were nothing but helpful and friendly. Not only are their prices nice. Overall great experience thanks Ideal Turf! Would recommend to anyone looking to redo their backyard. read more

Ronda T.

10

4

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2 years ago

Several homeowners on our street used Ideal Turf to refresh their backyards (we live in zero lot-line homes with small backyards). We had pebbles in our backyard that were great and zero maintenance until we got a dog. They were looking tired and were hard on the dog's feet, so we replaced the pebbles with Ideal Turf. It looks great, the installation was smooth and everyone involved was professional and responsive. read more

Kathy N.

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1

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6 years ago

My dog run was a muddy mess and boarding dogs were coming for Thanksgiving. Ideal Turf pushed my installation date up, accomodating my pet sitting business needs. Also their quote was less than two others and the turf was sturdier and made in the USA unlike the others companies I looked at. read more

Susan S.

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3

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3 years ago

Update from review on 10/27/23. After contacting the owner Tim Taylor who agreed to return my deposit minus a cancellation fee of over $700. No mention of any cancellation fee in contract. I will be contacting an attorney. What a crook! read more

K Sammy S.

91

1

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6 years ago

Very professional, punctual and friendly staff! Finished ahead of schedule and came back to get an enormous pile of dirt Left behind from a previous project. Manual Sosa and his crew were great!! read more

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3 years ago

Ideal Turf installed a putting green for me. The service was professional and prompt. They rendered drawings of the project and will back it up with a 20 year warranty. I highly recommend them. read more

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1

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3 years ago

Ideal Turf installed a putting green for me. The service was professional and prompt. They rendered drawings of the project and will back it up with a 20 year warranty. I highly recommend them. read more

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1

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3 years ago

Ideal Turf installed a putting green for me. The service was professional and prompt. They rendered drawings of the project and will back it up with a 20 year warranty. I highly recommend them. read more