Spoke to store manager Vio on 9-5-2025. I called to inquire about school uniforms for Trey Whitfield School. I explained to her that I'm coming from Long Island and wanted to know if they have a specific item in store. She gave a very broad answer of yes Trey Whitfield has items in store. I explained to her I'm just concerned about a certain size and can she tell me if they have a bulk of that size or just a few. Her answer once again is Trey Whitfeild have items in the store. That customer service is unacceptable. Wasn't helpful at all. Didn't want to tell me her name at first. When I asked her name her response was I'm the manager. Ideal has been around for years and my parents use to go here for my uniforms. I am going to speak to the Principal about the business connections established and explain the difficulty for the parents when trying to get information about uniforms. read more

Everything in that NASTY place need to be fix from the nasty ass management to the cashiers I hate that place they are so fucking rude from now on I'm ordering my child school clothes/ uniforms from Tommy Hilfiger rude set of ppl read more

Horrible place dirty you feel like you are in third world country terrible stuff I don't get it cheap quality of uniforms . I would rather get everything on Amazon read more

Horrible. Filthy place, rude staff and no knowledge at all. Completely wish we could get the school uniform anywhere else. Torturous experience read more

Always a frustrating and horrible experience. I wish more schools would seek out a different uniform supplier. the employees are more concerned with their private conversations or giving their phone lunch orders than paying attention to the customers. The inventory is never in stock ahead of the school season and ordering is useless m. I'm currently on week 6 of waiting for my order to arrive but they had my money on DAY 1!!!! There are a handful of employees that truly do their best and provide quality service but it's overshadowed by the lack of overall care, service and sufficient inventory. I pay more and use Flynn O'Hara for one child but unfortunately this is the only retailer option for my youngest. can't wait for him to change schools so that I can stop giving them my money! read more

Terrible customer service!! never will go back and do business at this store. employee are rude

I just called the store because a uniform that I ordered on 2/2/2019 had not arrived. I called and spoke with the store because as of today 2/13/2019 I have not received the order. This store charges an exorbitant fee of $12.00 in shipping and handling fees. Joel answered the phone and told me he was limited in what he could do because the USPS website was down. I asked Joel how should I proceed going forward, he answered "I do not know!" His tone was unprofessional and abrupt. I reiterated that I needed a resolution and I was prepared to call consumer affairs. Joel shouted, "that's not fair" AND HUNG UP. JOEL THE MANAGER HUNG UP. Customer service is unacceptable. I will discuss this with the PTA. Take your money elsewhere. read more

Surprisingly I had a good experience here last Sunday. This store was empty and I was able to get the help I needed right away. My child already lost 2 of his uniform ties so I had to replace them, plus a pants and a gym outfit. I "forgot" my 10% off card, the line I always you so remember to walk with yours or tell them you forgot it at home by mistake. The store overall isnt the cheapest but they are the only ones that have the school ties and embroid the gym top. read more

Ideal Uniforms - Accessories Near Me - Brooklyn, New York

Received the WRONG item I called CS and the rep told me I received the right item I provided a picture and was put on hold for over an hour and the call ended on their end. I called again and was put on hold AGAIN. At the end of the day I NEVER received the item I PAID FOR! I hated this store to begin with I hate it even more now and DO NOT RECOMMEND IT read more

Ordered my kid's uniform shirts mid August. I did not want them to be delivered to my home as I was going on vacation late August so I opted to pick them up at the store. After vacation I called to see if they were ready. Some of the shirts were but not all. I went and picked up what was ready to have something for my son for school. I called several weeks later. The rest of the shirts were still not ready and I was told they will call me when it's ready. Here we are mid October and I still haven't received a call. I will call this week. This was my first and last time doing business with them! read more

HORRIBLE service . I ordered 3 items on sept 15 for my childs school uniform. it is now oct 18 and I have not yet received ANy of the items ordered. The store failed to even give an update as to the status of the order . called several times to get a BS response from whomever picked up the phone . Then to be told that I could come into store to pick up. DUH !!! if I could get to the store then I wouldn't have ordered online. They they inform me that one item is ready but I would have to pay additional shipping since all items are not ready to be shipped !!!! Are they CRaZY !!! it's been over 30 damn days and you want me to pay more money !!!! I emailed customer service twice to again get NO response !!!! Horrible business practices !!! Schools should find another partner!! read more

This place is so so bad. Told me item was in stock only to find it out of stock in store (wasted my time going). I then ordered online and waited a month with no definite answer so cancelled and am still waiting for a refund 3 weeks in already. I called to the CS line and the guy that answers there is the biggest jerk I ever spoke to. Do yourself a favor and go to another uniform place like Cookies. read more

HORRID! I ordered uniforms for my child in August! They charged my card and have failed to give me any updates! The school informed us that they were having some delays, so I waited. Now it's October I started calling. The first time I was told they hadn't received any mediums - for almost 2 months?! They told me a manager would call me by the end of the week. I waited 2 weeks, no call. I finally called back, I was told that 1) the manager wasn't in this week & might be back next week. 2) the head manager isn't answering calls so it's useless to call him. They have no clue when they will be receiving the 1 item they're waiting on. Very frustrating! Horrible service! read more

Visiting this location on a Saturday morning, the store was extremely busy with parents on the hunt for back to school uniforms. I was hesitant to start shopping as I seen the line was wrapped around almost out the store. I needed nursing scrub/uniforms and asked a worker for help. She directed me to the back/side of the store which was a separate area away from the school uniforms. Thanks god lol. I was attended quickly and found everything I needed with the help of a worker. She went above and beyond to help find my size and specific brand I needed for my nursing uniform. They even had a separate cashier for this area. I quickly checked out, total times spent was less then 20 min. :) very happy customer. read more

This store sells good qualities items but the waitin line to get your school's logo printed on the shirt takes wayyyyyy to long. I've stayed in line with my 2 friends for over 30 minutes waiting for this logo to be printed on the shirt. The clothes and items they sell here are good qualitity but the waiting takes way to. Update: I'm in the store for the second time this week, all because they messed up my order. I asked for a youth medium and they gave me a extra small shirt. Now not only do I have to wait in line for another hour just like yesterday but now there refusing to help me. Telling me to "place an order" when there clearly printing other people's shirts. read more

Ideal Uniforms - Accessories Near Me - Brooklyn, New York

Yesterday i went to the store looking for specific scrubs for work. The young lady in the back was extremely helpful She was patient enough because i was having a melt down looking foR this specific scrubs .. although they didn't have it she worked with me and gave me other options.. i was truly have a terrible day.. but she restored my faith in humanity.. lol read more

I am updating my review because I am beyond disgusted. We ordered our daughter's jumper 1 month ago. It just got to us! And it has a Security Sensor on it?????!!!!!! After 1 month of waiting? I called to complain and was asked to ship it back!!!!!??? So they can then take 2 more months to send me the item the right way? Highly unacceptable!!!!! I wish I could give no stars. I am furious. How do you wait a month and then send an item that my 3 year old can't wear??????????? With a security sensor?! What kind of idiots work here ????!!!!!!!!!! I am debating getting a gun and ski mask and going there to demand a proper refund & customer service. Don't play with my child's necessities!!! read more

Ideal Uniforms - The bull shit. We have to now drive 30 MIN to Brooklyn so that the idiots can remove a security sensor!!!!!!!!! - Accessories Near Me - Brooklyn, New York

A bunch of teens who does know what they are doing. Very unprofessional. called several times and was left on hold each time. The website is also bad. I ordered something, payed up front and when I went to pick it up i was told it was the wrong the price and I would not get it, if I didn't pay the difference. I give it two stars because they have a lot of uniforms that u need for every school..but it's too expensive compared to cookies or target. The manager Maurice is nice. If u don't need a logo go elsewhere. read more

The worst you call the number it's a customer service line and no on there can give you information regarding your order. Ask about a product in the store you can't get an answer, ask for a manager can't get to speak to one. I'll take my chances with Land's End never again from Ideall read more

They suck! Totally unprofessional, they made senior sweatshirts without the school logo and refused to fix their error! Shanie and the manager were not apologetic, they also stopped responding to my emails. read more

Good store for all school uniforms. If you need school uniforms and you are in this area check it out. The shop is old it needs to be renovated for a better shopping experience! read more

This place is the pits. It is so unorganized, they never have the right sizes for our school, and the bathroom is gross. The management is rude and doesn't respond to requests. We use the one in Valley Stream.... Everything is falling apart and dirty and disheveled. They don't have good sizes. The materials are cheap. And the prices aren't great. The fitting rooms are horrible. There was no soap or paper towels or a working drier in the bathroom. They just shrugged when I mentioned this. The lines are long. I have no choice because our school uses this place but if you have the ability to get your clothes anywhere else you should get them somewhere else. The only thing that worked surprisingly well was the credit card machine. read more

They are ALWAYS out of stock of EVERYTHING. When you do order something, it takes like 3-4 months (I think it's coming from CHINA). They are NOT professional. From answering the phone to in person. When you walk in, 99% of the time you'll be hearing a customer say, "IT'S BEEN 3 MONTHS‼" read more

tony the supervisor! needs training on customer engagement! he was rude, cut me off mid sentence ! i have other callers on the line! excuse mr tony the supervisor! order was place on 6/30 still have not received my order, emal notification nothing!! i called every other week and was told on numerous occasions someone would contact me!!!! to no avail!!! but at least the young csr which a nice lady, she was very sympathetic, howeverrrrr never circle back! tony the raging tiger need to get it together! learn how to listen, empathize, and listen update your barric out of date system! tony needs traning for sure! tony the raging tiger is proof being a supvisor do not mean anything if you cant handle ringing phones! tony your service was not ideal!!! you behaved like a ghetto rat! tony was so unprofessional !!! ideal uniforms is not true to there name. read more

I ordered 11 fabric masks, was dissatisfied with quality and requested refund. Company said they will refund all but the opened mask. read more

I cannot stand this store. I have been trying to find out the status of an order for about a week. I recieved an order that is not mine and no one seems to know what to do with it. I emailed to get a shipping label to send back their mistake and no answer. I'll embroider my own shirts for school. Customer service if you do get them on the phone (after numerous calls you are either unknowingly put on hold or hung up on,) the person on the other line lacks the skills to assist customers and rude. If the owners cannot handle the number of contracts they have with various schools, then perhaps they need to reevaulate. read more

TERRIBLE COMPANY!!!!!!!!!!! Order never arrived - no one answers phone - no return email from customer service - had to work with credit card company to cancel charge read more

The worst in customer service. Always out of the uniform shirts and when you ask for assistance, you get a nasty reply from the staff. It's like they forget, without customers you don't have a business. Hopefully, they can hire more professional individuals. ...but then again, naybe not. read more

Do not order from the website. You will never receive your package. This is a scam. No one on the phone will help you. They act like they don't know what is going on. I called USPS and they told me that Ideal Uniform Store is conducting sketchy business. read more

Update: I have been in constant contact with the store to get my uniforms. The manager, Joel, was super helpful in helping me identify the problem and coming up with a solution. In the end, there was a clerical error at the store, and then a shipping error at USPS. Once identified, I came to the store to pick up the uniforms. The full process was frustrating, but happy Joel was willing to work with me to fix the issue. read more

I ordered my child's uniforms over 3 weeks ago and never got the package. (I had initially gone to their pop up store but they didn't have a lot of the sizes I needed.) When I first emailed them about my order no one responded. Then I called, the lady on the phone was friendly and said she'd call me back later that day when she figured out what happened. I never got a call back from her or anybody. I called back the following day and was told the same thing. And again no one called me back. I called back for a third time the day after and was told that they lost my order and would refill it but now some of the items are out of stock. I wish I could just get my uniforms elsewhere as this has been really frustrating and their follow up has been terrible. Avoid if you can! read more

I love the selection! There was a minor issue with one of my stitching orders. CeeCee immediately made things right and had a new product in my hand within 15 minutes, also offered the mess up at a fraction of the price in case I still wanted it. Highly recommended! Fantastic store read more

They told me they couldn't do orders but I've read that everyone can order, very rude staff. Unprofessional to look upset to your customers and give them attitude. I will be looking for a better uniform store read more

Terrible business, the lines are extremely long. Most of the uniforms they don't have. I will never give this store my money. The customer service is unprofessional and they don't care because they think we have to patronize their business. read more

Worst customer service ever ! My daughters school sweater scans one price at the register but cashier charged me another because she claims it was the wrong tag Even went so far as to accuse me of changing the tag. To make matters worst instead of helping the situation every was rude and just stood their making ignorant comments. only reason I shop here is because their the only one that carry the school uniform for my daughters school. Hate this store and it's costumer service. management is no help whatsoever and just keeps letting them get away with this type of behavior. I will never buy another item from this store. I will figure out how to get my daughters shirt done some other way, They have been doing this for years and they will never fix their poor customer service. read more

This store is so fucking trash, the orders take so long to get delivered and calling these stupid cunts won't do a thing, I hope all these niggas moms catch aids deadass! read more

I have several eComm Stores even shipping from China doesn't take as long as these people take to even process the order before even shipping it. DO NOT Order from the store if you expect any normal turn around time. DO NOT Pay Expedited shipping or any extra shipping because it doesn't matter since the minimum lead time is 2 weeks. Which they DO NOT disclose during checkout in any plain way. If they do it is extremely hidden. My Daughters Jumper she had was fine but some reason the cleaners screwed it up. So I ordered a new set unknowingly, to me that it would take this long. Only reason I even found out is because I reached out to the so called "customer support" Which gave me a one liner to my queries which coming from this business and having support staff is a canned response they took zero effort to check the order. This is the canned message Good morning, Orders can take up to 2-3 weeks to be completed then the extra shipping will apply. Thank you Sincerely, Customer Support, They even didn't take the time to write their name of who the support staff that was answering it that's how I know this is a canned response that can be pre-filled. Two three clicks and move on. I'm going to speak to the archdioceses department that handles this they need to have another option than this place. If they were upfront I would of gone the next day drove the hour to the store and bought them deal with the rude staff. Better than dealing with the crappy "processing" policy they have. read more

It was my third time back to the store and probably my last. My first experience here was wonderful. I met Debbie who is the owner of the store and she was very nice and helpful. I liked that they have a wide selection of scrub brands to choose from. Today, I went to pick up an order I had placed with them, and the ladies who helped me today was just rude. One lady kept knocking on the fitting room door and asked if I was wearing make up, and when I said No, why? She rudely stated "oh, no reason." I just figured if you're going to scan my face and ask me if I'm wearing makeup, the least they can do is let me know why. I was looking forward to my trip back to this store, but today was just a big disappointment. Save yourself the trip from coming here and dealing with rude staff. Better places elsewhere with better customer service. read more

ADVISE YOUR SCHOOL!!-On August 16 I placed an online order for uniforms which never arrived. After several calls and emails I was informed the merchandise was shipped and they relinquish all responsibility once orders are shipped. When pressed for assistance in locating my order I received the USPS tracking number which showed items were delivered to another zip code. The full address was not shown in the tracker but the zip code was the same zip code of the store- not mine! The store refused to offer further assistance and said I should open a claim with USPS. Ideal refuses to acknowledge my package was sent to an incorrect location or offer any other resolution. Advised the school and opened a case with the BBB. This business should not be ANY school's provider. read more

Do not order from website. They will charge, but send it to you on time. They help you if you call. They act like nobody knows what is going on. If you need to return your order they would not return your money. The representatives are very unprofessionals and rude. read more