Go somewhere else. The place is hot and stuffy with overwhelming incense. The fingerprint machine kept "failing" my fingers. This led to the man to, first, have me put lotion on my hands. Then, when my fingers were still "failing" he "massaged" them to stimulate the blood flow. Sadly, I was so focused on putting up with the charade (my life is a series of unavoidable scenarios specifically designed for a living existential hell that I just have to suffer through it or I have zero chance to complete necessary tasks), I failed to compute the presence of the windex. Meaning, cleaning the screen made a lot more sense than the whole lotion/massaging nightmare. The experience was creepy pervert pushing the limits of what I would be willing to endure while maintaining some version of plausible deniability to accomplish a task that is necessary in order to move forward with employment. Likely, I'd have had the same experience in any of the locations, but others won't. This location has demonstrated its willingness to engage in dehumanizing conduct. Go somewhere else! read more

They are the only option to get an FBI clearance via fingerprinting and are the middle-man. I arrived on time, but the people with appointments after me were taken in first. Very curt worker. read more

What a joke. It used to be really easy to walk-in to UPS and get your fingerprints done. This place is a doctors office where time stands still. DO NOT sign up for walk-in because you get passed over by every person with a scheduled appointment. I've been sitting here for close to an hour and they can't seem to fingerprint someone in under 15 minutes. PDE made a mistake switching to this company. read more

Went in for a passport photo, should have taken 5 minutes. Ended up wasting an hour out of my workday because the person running the machine (and the only person there) didn't know what he was doing and had to call their tech support. Then he charged me before printing the photos and they wouldn't print. Had me wait longer while helping someone else, just to hand me a receipt and tell me I had to call to get a refund (no number provided). At that point I left, and ended up wasting another hour on the phone the next day trying to get a refund just to be told that they would "put a request in". What a clown show. read more

This review is for the NORTH SHORE location. I made an appointment online and was a little worried based on the horrible reviews I read on Google and Yelp. However, I have nothing but good things to say about the North Shore location. I was in and out in less than 10 minutes. The woman who fingerprinted me was personable and professional. The office was clean and everyone in it was helpful and pleasant. read more

Nice place. But the lady was super nasty towards everyone walking in. Giving everyone attitude once they walked in. I understand appts come first but she was disrespectful to the walk ins. read more

I guess this is a new organization that you have to go through for fingerprinting in PA now, and it's a nightmare. They only have 1 guy working here and I'm sitting in a waiting room full of people. You must make an appointment, even though the website says they accept walk-ins. The appointments are a joke though, because everyone here has been waiting HOURS past their appointment times. The appointments are 10 min slots. One woman took an hour! Which means everyone else's appointments get pushed back 50 minutes since there's only one worker here. Apparently there aren't many other choices at this point, but hopefully this company gets their act together because this is ridiculous. read more

Absolutely horrible. The old PA fingerprintig system was much better, bring in your own information and you're set. New identogo, at least the one in Cheswick, had one employee, a slow elderly employee who was eating her KFC at her desk while 5 individuals were waiting for their turn. They are not flexible and can not change any information in the system. Service was not customer friendly. Horrible, slow experience. read more

I made an appt. online to get fingerprinted. When I got there, I waited about 30 minutes which was only 10 mins past my scheduled appt. There were two walk-ins who came in during that time. Both were told they would have to wait until scheduled appts. were completed. When I was called, the tech found that I had scheduled the wrong FBI check rather than fingerprinting. Instead of making me come back at a later time, he set me up on the computer in his office to schedule an appt for the correct procedure. He went to take care of the next appt. When he was done, he took me next as a walk-in and I was done and on my way in about 5 mins. Very easy, very professional. So much better than the multiple times I had to drive almost 15 miles to the UPS store to get fingerprinted. read more

I waited for an available appointment and booked one. However, all walk-Ins were taken before me. Once I was taken the service was very good, and I received my results quickly, so I'm updating my review rating. read more

Went to this location this morning for digital fingerprinting. Despite being able to make an appointment online, THIS SITE NO LONGER DOES FINGERPRINTING! read more

This place reeks of cigarette smoke. I think they smoke in the office (its 12'x14') when no one is here. And theyre way behind because their machine isnt working right. read more

Wow this place is terrible. A walk-in was taken as the 1st person when afternoon hours started, even though there were 3 of us with appointments. This backed everybody up. The woman who fingerprinted me was miserable and unfriendly. I asked her how I would get my results and she muttered "email". Well it's been two months, no fingerprints, the website says still processing and if you try to get a live person you have to go though like 9 prompts, only to get an automated voice saying it's still processing. This was done for a new job and my employers are not impressed. Neither am I :( read more

This is the worst company to receive information from. You cannot call their phone number and talk to a human. Everything was more complicated than it had to be. Making an appointment did not seem to make a difference as to when they decided that it was your turn. If at all possible, go to Premier Postal Plus. When you call, polite people answer the phone and answer all your questions. The service is top notch. read more