I was a pretty scared. My platform frame broke went over to Plymouth meeting. Makai helped me…read moreimmediately. I don't drive so I had to get it back on the bus thank God for God. I got it home and put it together a prayer. I hope I did it right .makai thank you so much for your kindness and thank you mattress firm

I purchased my mattress at the Plymouth Meeting Mattress Firm store. Michael was the store…read moreassociate who sold me my mattress. Michael was very pleasant, knowledgeable and upbeat. He was very informative about the different mattresses available and took my needs into consideration and made a few suggestions. I purchased a Beautyrest plush mattress and an adjustable frame. I have great hopes that it will be exactly what I need for a good night's sleep. Thank Michael for a great shopping experience at Mattress Firm Plymouth Meeting.

Called to buy a $15k massage chair for my wife with cancer. Spoke with David who was just rude and…read moreunhelpful and couldn't be bothered in general. Skip this place. Goto Cherry Hill NJ one instead. F Dave.

I discovered the Relax The Back lifestyle while living in Connecticut in the late 90s. Like most,…read moreI found this store through necessity; a lower back pain issue I had since college. I purchased my first recliner (the original BackSaver) from Bill Angel in West Harford Connecticut. It gave me a lot of relief while watching T.V. or reading. When I moved back to Philadelphia in 2006, I soon discovered Gerry and Dave Austin, the father and son team who own the Bryn Mawr RTB store near where I grew up (as well as Cherry Hill and Delaware). I found Gerry and Dave to be extremely nice and incredibly low pressure in selling their products. One of the main concepts of the store is that in order to remain as pain free as possible, you want to keep your spine in proper alignment as much of the day as possible; whether you're driving, tasking in an office chair at work or at home, sleeping, reclining/relaxing, taking an airplane/train ride, etc.. For example, if I don't use my seat wedge and self-inflating pillow while driving in my car, my lower back will begin to hurt within 5 to 10 minutes. That 2 piece setup cost me all of $140 to keep my lower back pain from surfacing. Beyond spinal alignment products, RTB offers massage products including chairs, self massage tools, stretching products etc.. In fact, my next 2 purchases fall under this category. They sell a product that comes with 3 circles that you use to stretch your back to the round curve. The other is a new product for RTB; a fixed angle foot massager that vibrates on a scale from 1 to 10. It includes a round bar at the top so you can move your feet along it instead of resting on the main area. Perhaps my favorite product/tool is one that I bought almost 25 years ago; the TheraCane self massage tool that has a price tag of around $30. I was born with a congenital block in my neck which causes constant neck discomfort and almost constant muscle spasm in my middle to upper back. Short of having a personal masseuse, this is the best action I know to take to give myself just that little bit of relief I need. My most recent purchase is the best product I ever got from Gerry and Dave. The timing could not have been better. They were having their once a decade floor model clearance sale and my knee was in need of a new recliner. I went through a period of time where I was working at home very late and falling asleep reclined in my original BackSaver chair that RTB no longer makes/sells. I woke up a couple of times with my left leg hanging off the side/bottom of the chair. When I awoke my knee was in excruciating pain. I went down to see what Gerry and Dave had for recliners that may solve my problem. I measured the bottom width of the Perfect Chair with automatic controls and it was just the fix I needed. The additional width was plenty to solve my problem. Also, the chair raises your legs from the knee down independently for additional relief in recline. As it turned out, Dave sold me a Perfect Chair with the leather and heat package without realizing it. I said to him, I guess I owe you another $500 then. Needless to say, he didn't want me to pay the money.

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

This branch is less frenetic than other Ikeas I've been to. Yeah, it's maze-like the same as all…read moretheir stores, but parking is easier -- much better than Atlanta -- and the staff is friendlier than what I was used to. It may just be familiarity, but all-in-all I think Conshohocken offers a pretty good shopping experience. Living in a studio with another person, even part-time, offers challenges. With limited square footage, I maximize floor space and -- because aesthetics are important -- keep everything to scale. I solved practical problems with recent Ikea purchases: ** There's little room between our apartment-sized couch and the wall-mounted tv. Most coffee tables are too big, but Ikea stocks a basic parson coffee table that meets my dimensions. A bonus that it's only $29.99! ** Limited storage problems are solved with Ikea boxes designed to store shoes. We hung them inside closets and by the front door, now filled with hats, gloves, underwear, dish towels -- really everything BUT shoes. ** The place is too small for dinner parties, but c'mon over for wine and charcuterie! Two Ikea wine racks one-over-the-other, maximizes space. Functional, plus I like the way it looks. While Ikea is great for college students and folks starting out, the store continues to be a valuable resource for a number of my needs.

Amazing Ikea located in the Consohocken area that is closer to Bjs and Home Depot, this one has a…read moreprivate parking lot. Visited this location to get some work desk and furniture. There are lot of items on floor display and great set of sample rooms with several combinations to make some decisions. There are front outdoor parking or indoor garage parking in back side. Collections are amazing for furniture and able to make several combinations. Prizes are great and so is quality. The restaurant is a big plus with lot of choices and priced reasonable. Good thing is that we can also check stock online prior to heading to the store.

The rating would be one and half stars if possible but as that is not an option, one star it is. My…read moregirlfriend and I really wanted to give this Mattress Firm location five stars, especially after a strong start with the sales representative we worked with. Sadly, the final experience was soured and a reminder that it is not how you start but how you finish. While we enjoy the mattress, we will not be returning when it is time to furnish the remaining rooms of our new home. Initially, our experience was positive when we walked into the showroom. We were greeted by a knowledgeable sales agent who immediately helped us narrow down several beds within our budget. As we were furnishing the master bedroom first, we were willing to treat ourselves and opt for a higher end mattress. The sales agent was courteous, patient and explained the ins and out of each mattress type. Overall the selection process and payment was not only painless but also an overall pleasant experience. That would be the high point as Matress Firm would go on to snatch a one star review from the jaws of a five star. The sales person, Albert recommended an adjustable base to accompany our matresss. We had some concerns as neither of us had any experience with an adjustable base. We inquired about the compatiblity with an existing bedframe and the additional height to the height of the mattress. The sales agent glossed over our concerns stating that the frame would work with slats which was correct and that the adjustable base only added six inches. Admittedly, six inches did not sound terrible and we were under the impression that the base could be returned. Feeling confident with our purchased we finalized the amount on the screen and walked out shortly after looking forward to our new bed! Delivery went smoothly with the matress and adjustable base delivered the next day. It was immediately noticeable that the adjustable base made the mattress sit solidly higher than our two nightstands. We would have to reach down to reach anything, and we knew before even trying it that the adjustable base was not going to work for us. We moved the unused base to our guest room and made note to schedule a return. When we called Matress Firm, the very next day we learned the adjustable base was not returnable per company policy. We thought this must be a mistake but upon checking our electronic receipt there was indeed a non-returnable clause that our sales agent conveniently forgot to disclose. This so called clause was never shown on screen to swipe my credit card or mentioned in the terms and conditions of the items being purchased. We reached out to both the store and the corporate support number, but were stonewalled. Albert who was out on vacation was to be informed to call us back. He never returned our call and tooo the coward way out. Faced with the prospect of eating a 500 dollar loss and stuck with adjustable base of which we have no use for, I'm thankful I paid for the purchase for with my American Express and that AmEx was able to reimburse us for the base. We would have rather had a sales person who was honest and less knowledgeable and/or friendly than a wolf in sheep clothing who speaks half truths to make the sale. We had already planned to spend the money and a large amount at that. There was no need to be vague about the return policy. As shady as this company is, it's amazing they went bankrupt and in debt while misleading customers and lining their pockets. Do yourself a favor, patronize any other mattress store if you can or if you must, ensure you have some form of purchase protection.

They totally lied about the cost of the mattress that was being financed. It was more that 200.00…read moremore than they quoted me...I did not know until I got the bill. I asked all the right questions too. I was assured one price. I will never use them again. Very sleazy. I even tried to write to customer service, but conveniently you can't.

We bought a mattress from this location and had a great experience with the representative. Our…read moremattress is so comfortable and we are very pleased with our purchase. The reason I am giving three stars is because we bought the mattress same day with cash and part of our deal was to receive a king size pillow, however, when the mattress was delivered they forgot the pillow...not a big deal as they said they would drop it a different day. We have called several times but have received no response back. A little disappointed. We just bought our daughter a bed and hope to return to purchase her mattress if we end up receiving the deal we settled for. Update* their customer service team called and the rep was very professional and we received the rest of our deal!

Perfect experience. Our Saleswomen, Joelle, did a marvelous job helping us select…read more a mattress and new pillows. Price was good too. Delivery the next day by 2 gentlemen who did a great job removing the old Mattress ( which was super heavy) and Box spring. Not a mark on anything and they were in and out in a flash. Great job Sleepy's. Highly recommend this Sleepy's location in Newtown Square, PA.