Great selection, no pressure, quick delivery. Very happy we decided to shop here…read more Glad to shop a local business.

I will never shop anywhere else other than McGill's. I thought that I had a pretty good eye for…read moredesign and had always picked out pieces here and there---but never again. By chance went into McGill's at a friend's recommendation. I am blown away by Michelle, who has helped me design the home of my dreams that I would never have believed possible. Michelle is a genius when it comes to design and really understanding my eclectic tastes. Because of Michelle and McGill's, I have an absolutely stunning home and everyone who walks in is completely blown away by the uniqueness of every single piece in my home. I cannot say enough about Michelle and McGills. Don't waste your time on money on other places. Michelle and her team personally come and deliver and make sure that everything is perfectly placed in your home from rugs to mirrors to sofas and chairs. Resa Levetan, MD

Looking to buy a new sectional - Corey was outstanding - I was in and out in 30 minutes!read more

This could have been a great experience but it was hampered by an associate who just would not…read moreleave us alone. Her consistent presence was so overbearing that it made my companion and I depart alot sooner than we really wanted too. On the bright side, the showroom is absolutely beautiful. All of the vignettes were well put together and the variety of furniture styles and looks was inspiring. Upstairs was even more inspiring. There is a wall of fabrics and group of sofas that you can imagine them on. Pretty cool.

They have so many tables and chairs to decide from. They have some in stock, and many others can be…read morecustom made. Their furniture is fairly priced and is good quality. They also have excellent customer service. I was very impressed, and ended up buying a beautiful solid wood table.

Staff was very helpful selecting the right size dinette sets ​for our small kitchen. The set…read morearrived securely wrapped in moving padding the delivery team was friendly and efficient. We LOVE the beautiful set we purchased. ​​​

Ask for Rose. She was so knowledgeable and patient with me as I was exploring all the options…read more Totally hassle-free and high integrity!!! No pressure at all in making a decision. She has the type of personality that would make for a great elementary-school teacher or even for students with special needs such as high anxiety like me.

Salesman was helpful and sounded like he knew the product well and before I ordered the $11,000…read moremattress, I was clear that the old mattress needed to be moved to a downstairs bedroom. He said the delivery team WOULD move it downstairs but not up any stairs and they would not move any furniture as moving the old mattress would be the same to them as removing it which they routinely did. (He said they removed mattresses unless there were any holes or stains in them.). Because the old mattress frame was Craftmatic, it was also considered to be the box spring so there was no problem moving that either. Salesman said they would do it but as it was the same as a removal he would just write "removal " on the order. Salesman upsold me two pillows (BOGO), a mattress pad, a five year warranty and Tempurpedic sheets designed to enhance the airflow on this cooling mattress. $$$$ While I continued to walk around the store, the music system ran its own ad saying if I bought x $ of furniture I would get a bonus gift card. I found Salesman who was unaware of this promotion. He then signed me up for it and said the bonus card will arrive in a week to ten days. (It's only been two days since I wrote this so I can't report on that now. ) R&F has a tracking system where I could see where the delivery truck was and when it would arrive. The men were pleasant and I asked them to not take anything off the truck until they moved the current bed downstairs. (I had done a lot of prep to make the easiest path through the house to do this.). He wasn't interested in seeing the bed or bedroom and said he would just put the old bed to the side. It wasn't clear to me if he intended to take the new bed inside and put it to the side while they moved the old one out or if he meant to put it to the side and not move the old one. It is a small house and a small bedroom and there was room for neither interpretation. Meanwhile the other man continued to unload the new bed from the truck. I told them to stop because I would not be accepting the delivery unless the other bed was moved. (As promised by the sales man). Now I had their attention. Both of us made phone calls. Mine was to the store manager. I never got the store manager. They gave me the salesman. The "store manager was busy". The driver came to me and said they would do it, but I would have to pay them extra. I asked how much. He said I could decide. You mean like a tip? I asked. Yes, he said. Fine. I said I fully intended to tip them anyway. It was a stinkin' hot and humid day. They were polite and cooperative. I felt bad for their having to move this additional heavy mattress. They set up both beds and tested the remotes. They went over the order with me. The sheets were missing from the delivery. The special sheets that salesman had described as necessary for the proper operation of the mattress. They said they would deliver them later maybe in a few days. My son tipped them and they left. I was on the phone again asking for the manager. Again the "manager was busy" and I found myself talking to Salesman once more. He said he was also a manager. I suggested maybe because of the nature of my complaint it was inappropriate for him to be taking it. I demanded the sheets be cancelled and a refund issued to my credit card. He said OK 3-5 business days. (Because a set of sheets was included upon registering the product. ). The bed also came with a mattress pad he had upsold me. He told me that the delivery men would be reprimanded for asking for extra money when HE WAS THE ONE WHO PROMISED SOMETHING THAT WAS NOT PERMITTED. The delivery men couldn't have been nicer under the circumstances. And since my complaint went to the person who caused the problem and because he made it worse by getting the innocent delivery men in trouble, Raymour and Flanagan, if you are reading this, you should have managers who do not have financial compensation "skin in the game" handling the unhappy customer calls or have sales staff in cahoots so that the complaints don't reach the manager. (Is there a manager?) Raymour and Flanigan delivery dept, I hope you are reading this and do not reprimand the delivery men for doing an exemplary job under pressure on one of the hottest and most humid days of the year. I would call And talk to you about this, but everything seems to be NO REPLY and no phone numbers. And frankly, I want to receive my gift card, my refund and have no further conversations with you. Your management policies and customer service are oxymorons. The one good star is for the delivery men. One empty star is for being handed off at the start. One empty star is for the salesman not knowing about the promotion being broadcast in the store. One empty star is for being upsold on two things that were included in the purchase. One empty star is for the lack of management responsibility. Value: the mattress is expensive, and so far, worth it

If I could give this place 0 stars, I would…read more Once you walk in and see this crappy "store" (more like a warehouse) you quickly realize they do not have any of the furniture that their website claims they have "In Stock". When I asked the man behind the desk (who could care less about us being there) where all the "In Stock" furniture is, he replied, "The Manufacturer has it in stock" not us. We were in such disbelief when we entered the store, we even asked if we were in the right place. Horrible experience!

My experience with this company was amazing. The staff is great to work with and extremely helpful…read moreand knowledgeable. The furniture is absolutely beautiful, I highly recommend.

The rating would be one and half stars if possible but as that is not an option, one star it is. My…read moregirlfriend and I really wanted to give this Mattress Firm location five stars, especially after a strong start with the sales representative we worked with. Sadly, the final experience was soured and a reminder that it is not how you start but how you finish. While we enjoy the mattress, we will not be returning when it is time to furnish the remaining rooms of our new home. Initially, our experience was positive when we walked into the showroom. We were greeted by a knowledgeable sales agent who immediately helped us narrow down several beds within our budget. As we were furnishing the master bedroom first, we were willing to treat ourselves and opt for a higher end mattress. The sales agent was courteous, patient and explained the ins and out of each mattress type. Overall the selection process and payment was not only painless but also an overall pleasant experience. That would be the high point as Matress Firm would go on to snatch a one star review from the jaws of a five star. The sales person, Albert recommended an adjustable base to accompany our matresss. We had some concerns as neither of us had any experience with an adjustable base. We inquired about the compatiblity with an existing bedframe and the additional height to the height of the mattress. The sales agent glossed over our concerns stating that the frame would work with slats which was correct and that the adjustable base only added six inches. Admittedly, six inches did not sound terrible and we were under the impression that the base could be returned. Feeling confident with our purchased we finalized the amount on the screen and walked out shortly after looking forward to our new bed! Delivery went smoothly with the matress and adjustable base delivered the next day. It was immediately noticeable that the adjustable base made the mattress sit solidly higher than our two nightstands. We would have to reach down to reach anything, and we knew before even trying it that the adjustable base was not going to work for us. We moved the unused base to our guest room and made note to schedule a return. When we called Matress Firm, the very next day we learned the adjustable base was not returnable per company policy. We thought this must be a mistake but upon checking our electronic receipt there was indeed a non-returnable clause that our sales agent conveniently forgot to disclose. This so called clause was never shown on screen to swipe my credit card or mentioned in the terms and conditions of the items being purchased. We reached out to both the store and the corporate support number, but were stonewalled. Albert who was out on vacation was to be informed to call us back. He never returned our call and tooo the coward way out. Faced with the prospect of eating a 500 dollar loss and stuck with adjustable base of which we have no use for, I'm thankful I paid for the purchase for with my American Express and that AmEx was able to reimburse us for the base. We would have rather had a sales person who was honest and less knowledgeable and/or friendly than a wolf in sheep clothing who speaks half truths to make the sale. We had already planned to spend the money and a large amount at that. There was no need to be vague about the return policy. As shady as this company is, it's amazing they went bankrupt and in debt while misleading customers and lining their pockets. Do yourself a favor, patronize any other mattress store if you can or if you must, ensure you have some form of purchase protection.

I went to purchase a mattress and met a guy named Al, who works here. From the start of our…read moresearching, He was very welcoming, knowledgeable, and very professional. Al walked us thru several mattresses, giving very informative analysis on each on, and gave honest opinions on them. With his wealth of knowledge, he coached us into making the best decision and we purchased the mattress that was perfect for us. We had our minds set on a certain brand, and all he asked, was to let him do his job and for us to be open-minded. We're extremely glad we listened! Kudos to Al and his professionalism, knowledge, and ability to make this process extremely easy! Also want to thank Lisa for her awesome customer service throughout this process. When Al wasn't at work during our second visit to the store, Lisa was just as reliable, professional, and welcoming. These two deserve their recognition, especially in a market where people want to get you and out.

I purchased a mattress here. The owner is very knowledge. The customer service and delivery and…read moreset up were great too. Highly recommend! Nicole. Wayne PA

We already posted a five-star review for the purchase of our new bed. It was delivered on Tuesday…read moreby two most delightful gentlemen. I have had deliveries before and never by such polite and professional men. They couldn't do enough to make us happy. They did everything the salesman said they would, right down to vacuuming the bedding area. There wasn't a single piece of lint or wrapping plastic anywhere. This store is the perfect place to purchase your new bed.

Just bought a bed at The Mattress Factory in Plymouth Meeting and can't say enough about the…read morefabulous experience we had! Our sales person, Sunny, went out of his way to help us find the right bed and got us an amazing price too! Bought the bed Saturday and slept in in by Monday night! 48-hr delivery was awesome! Delivered on time by 2 super nice and efficient guys and just woke up from a great nights sleep! Buying a bed can be quite stressful and as crazy as it sounds, exhausting, but Sunny made the experience pleasant and we can't thank him enough! If you need a new bed, no need to shop elsewhere. Thanks Mattress Factory. Update several weeks later: I was a little nervous because I'd slept on a bed that was like a rock for 13 years. Our new bed felt softer than it had in the store and certainly in comparison to our former bed. I was very concerned and after calling Sunny and speaking with one of the VP's, Mattress Factory kindly offered me the opportunity to choose a new mattress if I continued to be uncomfortable and unhappy. It's not their policy, but they wanted to make me happy. I decided to give the mattress another couple of days to see if it felt more comfortable and those days turned into weeks and now I'm in love with this bed. Not only did we purchase an amazing bed at a fabulous price, I was treated with respect and experienced outstanding customer service. Beautyrest Black is remarkable. Thanks again guys!