I love Ikea. Sure the quality of the furniture isn't fantastic (I'm sure we all have a Billy bookcase, sagging with books and crap) but they are able to give people decent looking items for a decent price. Today I had the fun task of returning a whole bunch of large picture frames. Being unable to trick anyone into coming with me, I was tasked with driving to the loading area and try to heave all the frames onto a cart alone. An Ikea associate was nice enough to help me and watch the cart while I parked. I got to the returns area which was pretty comfortable and moved quite quickly. I was happy about that. Went to the restaurant to get breakfast, but discovered that the scrambled eggs had milk in them. No breakfast for me. Went through the Marketplace and got a bunch of junk for my house and did the self checkout, which was quick, easy, but didn't take cash like other self checkouts. Overall a decent experience, 1/4 of the associates I spoke to was super nice, and the other three were reasonably polite. I will go back again, but only because at this juncture, I can't afford anything else. read more

In love with the $1 breakfast! I've seen commercials and advertisements and always thought it was too good to be true. Finally decided to give it a try, impressed! Eggs and hash browns were delicious, Didn't have the sausages since I don't eat pork. Asked for the lady to give me extra eggs as a substitution and was happy to do it. Carton of milk to wash it down, $2.10 for a breakfast with tax. As good as it gets, big bang for your buck. read more

IKEA - IKEA $1 breakfast, carton of milk for $1 as well. Awesome deal! - Desserts Near Me - North York, Ontario

See all

Insanely cheap furniture that will probably break within the year if it gets a lot of use. I find that things like couches and beds won't last very long for anyone over 100lbs. But the cabinets and dressers will last forever if you put them together right. Also, they have an amazing cafeteria that has insanely cheap food. (If you are looking for quality, why are you here in the first place?) If that is the only thing you end up buying, it is still worth it. read more

I come here strictly for the soft serve and the swedish meatballs. Haha, just kidding but not really.. those are really good! It's always fun seeing grown adults all in a singular line in a cafeteria.. throwback much? Now, I don't really buy the basic furnishing necessities here (eg. bed, desks etc) just because my dad owns a furniture company so I already get those for fraaaay $_$ But I love coming in here and seeing how there are different setups for different rooms. Since I'm looking into getting a condo in the next couple of years, I'm super interested and I've already started planning what kind of furniture I want. I get to see the different kitchens, beds, bathrooms and how they are all unique. It's definitely inspirational walking through here and getting inspired by setups I would've never thought of myself. Most of the furniture is cheap and good quality, while some definitely look overpriced for what it is. I'm such a big fan of the little knick knacks you get put around your house to give it a special effect. I'm a sucker for anything that wastes my money, really. Ikea worker service is inconsistent.. sometimes I don't see anyone and the ones I do see appear to be so lost, I question if they were just customers at one point that got so lost, that they automatically got recruited to stay where they are and work here. Other times, they're really smiley and helpful. I had to ask a question today and after recruiting one worker over, a bunch came over to help me as well. If only that was the service every time. The parking lot is a hot mess, especially on busier times. I always like to come here in the middle of the weekdays, just to avoid shenanigans. Also.. entrance and exit too far away from each other.. it's like.. if you want to park close to the entrance, then leaving will require a far walk, especially if you bought furniture. If you park close to the exit, walking to the entrance is a struggle, especially in the cold winter days. Anyway.. I'm really down to come here anytime, seriously. This is definitely a store that I'd come to for fun, or for food, rather than to actually buy furniture. read more

IKEA meatballs. That is all. Sometimes my boyfriend and I make pointless trips to IKEA just for their food. I'm obsessed with their meatballs with the gravy and cranberry sauce they have, it's a great mix, and not to mention cheap enough to get you full! Luckily they sell bags of frozen meatballs that you can purchase near the exit, saves me the time to mission down there. Other than the meatballs however, there's barely anything to look at. You walk through the entire place, and come out with nothing. From afar, a lot of the furniture and showrooms are nice to look at... until you get up close & personal with the price tag. Why is everything so expensive? Or rather their items are just too overpriced. IKEA manages to be the first place I go to when I'm looking to renovate or redecorate my bedroom but ever do I come out with a full set of equipment. Whenever I pay a trip to IKEA, I usually get something small - like one of their fake plants from the marketplace or a lamp to replace a broken one. Other than that, I don't see myself buying out an entire showroom of furniture because quite frankly, their sofas, beds, and desks aren't very appealing. read more

IKEA - Haddock & fish/ Swedish meatballs with mashed potatoes. - Desserts Near Me - North York, Ontario

Lunch at IKEA! Good food for even better price! Only thing is that you end up spending on other things! Which is okay because the prices of the other stuff is reasonable! read more

IKEA - Desserts Near Me - North York, Ontario

See all

I love ikea! I love walking through the set ups and imagining I live there. Everything about this place is a dream :) It's a great date location. The food is pretty good too. I ordered the tomato soup and garlic toast. Friend got the butter chicken with naan. It's all good but not fully authentic. It's not an indian restaurant and don't expect the food to be of that quality. That being said, it's still pretty good. Before leaving, I got an ice cream swirl. It was only $1.00. What could be better than cheap ice cream? read more

See all

IKEA MONKEY! Lol jk didnt get to see the monkey but its the world famous ikea! The 3* rating is on the cafeteria part only! The line was longer then normal on this visted, and started from the otherside which threw me off a little! The meat balls were also more dry this time but the gravy made up for the moisture! I did also notice its starting get a little pricier, perhaps since im not a teen buying .50 cent hotdogs and havs graduated upstairs to the jail like cafetira that i notice the 6-9$ price point! As always lots of seating, view by the window isnt terrible if ur into condo watching. I also dont find the coffee all that bad. Also nice to know the option of beer or apple juice bottle wine is there in case! read more

IKEA - Meatballs, mash potato and slaw under 10$ - Desserts Near Me - North York, Ontario

I love Ikea food because it is affordable and fast. The food tasted great at this location but I am giving it a 3 star because of its cleanliness. When I went to grab a bowl for a salad, I found a couple of bowls with food still stuck to it--gross! Took me a bit until I FINALLY found a clean bowl. (This was also the case when I went to get the cutlery.) I found from an employee that I didn't have to stick to one type of salad. I loved that I got to put different salads in a bowl and still be charged $2.49!! I also got the egg salad sandwich for $2.99; it was a decent sandwich, I love the arugula that added contrast to the flavour. Overall... an okay place to grab a quick bite but take extra care when choosing your bowls, plates, and cutlery to make sure it is actually clean! read more

IKEA - $2.99 Egg salad sandwich and $2.49 small salad where I mixed different salads in it. - Desserts Near Me - North York, Ontario

PARKING NIGHTMARE! (Tip: Do not come here on a weekend) As much as I love coming to IKEA for their Swedish meatballs, parking is such a pain that I'm often discouraged from making such a trip. But, seriously, I'm in love with their meatballs w/ cranberry sauce. Cheap food aside, I have to admit I buy IKEA furniture as well. It's easy to put together (for a girl) and delivery is offered if you don't own a car. You can also get good deals on kitchen ware, candles, duvets, rugs, blinds, curtains...etc. However, if you ever need to refund/exchange a product, be prepared to take a number and line up for an hour or two. A cabinet I purchased was missing a wooden panel, and I waited around an hour for someone to retrieve one for me. Now that my place is fully furnished, I come back only for their meatballs and $1 soft serve ice cream! read more

IKEA - Desserts Near Me - North York, Ontario

IKEA is IKEA is IKEA BUT in a fist fight, Ikea Etobicoke kicks this Ikea North York's butt... in most regards. Ikea North York has a better cafeteria layout if you ask me, but that's about it. The west end Ikea is larger, better designed, offers more frequent/conveniently located shuttle services, and has a friendlier staff presence, in the aisles and at checkout. Admittedly you can walk from Leslie station to the Ikea without the shuttle, but the return is tricky if you're done what anyone in Ikea does- shopped. And granted- location is key so if you must, head north. But I stronnngly RECOMMEND: Checking stock minutes before you leave. I missed out on a great floor lamp and they have no ETA for it at North York. Meanwhile, it's sitting pretty in a box in Etobicoke. Gggrrrrr :'( EXTRA TIP: Self-checkout is 15 items but who's counting. No literally, no one is counting lol. Or verifying anything. -_- DISCLAIMER- DO NOT PIN YOUR SHOP-LIFTING HABIT ON ME. no no no... #WaggingFinger EXTRA EXTRA TIP- NEW AT IKEA (I think)- Family Card. Don't know what it's good for yet (preferential pricing I believe) but hey, I'm not fighting them on it. read more

See all

A very busy ikea especially on weekends. I've bought a table, desk and bed frame to furnish my condo recently. This review is basically for the restaurant. I did visit the $1 breakfast and it's free coffee before 9:30AM! The food isn't that great but for a dollar - you just can't say no. You get scramble eggs, two sausages and potato wedges. I have to warn everyone that it does get a little crazy and crowded. I'm talking about like lining up before the store is even open! IKEA does manage to get through the line up pretty quickly and there are enough seats as people will leave once they are done eating. If you do plan a Saturday to do your shopping here. Coming from downtown? Leslie subway stop has a shuttle bus just for you. Come early for breakfast and spend the rest of the day to go through the showrooms and marketplace. It does take a few hours if you go see it all. Have fun ya'll. read more

IKEA - $1 breakfast - Desserts Near Me - North York, Ontario

This place is so nice and have all the hipster vibes one would want. The food is cheap and the Swedish meatballs give the Italian place next block a run for their money. There are so many good things going on in this cafeteria setting that I am proud to say it's a great place to bring your first date. They say that most people or a lot of people break up in ikea so that if you can survive IKEA, that person is probably a keeper! The prices have gone up recently but not by much. The famous 10 meatballs with fries or mash potatoes is $6.99. They no longer offer free coffee if you are an IKEA family member. read more

IKEA - Yummy almond butterscotch cake! - Desserts Near Me - North York, Ontario

This crappy horrible service less garbage. I have never ever dealt with a company that you CANNOT reach in any way. The opened after the lockdown, you CANNOT reach these bastards by phone. I was just on hold for TWO HOURS listening to slimiest digital muzak and they hung up. This is the fourth time I've been on hold for over one and a half hours. They send me two pieces of damaged furniture, the boxes were piled up on my floor, for two months, now I can't get in touch with them to cancel everything and get a refund. Their chat isn't functioning, their phones they don't answer, their furniture is junk. Their "service" is even worse. Oddly enough they will stay open but you can't reach their customer service, this has nothing to do with Covid, sick of companies like this using Covid as an excuse for terrible non existent service. HIRE MORE PHONE REPRESENTATIVES!! It's not hard. How do they stay open? You lost a customer. read more

I cancelled all my appointments and waited at home for the delivery, which was promised to be delivered 9am - 5pm today but they never came. It's bad enough that the Ikea's delivery branch doesn't care about the value of the customers' time (by telling them to wait all day at home and schedule to the best convenience for themselves), it's terrible that they don't show up! The delivery associate in Canada of Ikea, especially in Vancouver, is doing a really TERRIBLE job, please fire them for the sake of the customers. Just to show you I'm not a hard-to-get-along person. Here are the ratings of Ikea in Canada. * Consumer Affair.com: 1.5 stars out of 5; * TrustPilot.com: 1.7 stars out of 5 (,134 reviews); * Homestars.com: 4.9 stars out of 10; * Review.io: 1.6 - (1,204 reviews); I'm sorry but I hope a global company like Ikea will NOT use BAD BAD BAD delivery companies in Vancouver, Canada! read more

My family comes here for their $1 breakfast almost 3 times a week. You get 2 sausages, egg (scramble) and fried potatoes. The portions are quite reason for the price. It is self served and if you arrive in the first half and hour of opening you get free coffee or tea! For 3 people we ate about $7 worth of food. Very economic and for dessert I got their $1 "Frozen Yogurt". I had lunch at Ikea before as well. I like their daily specials, but its not exactly THE best food you will ever put in your mouth. VERDICT- Don't expect to be amazed, but the prices and portions will put a smile on your face. Breakfast is what brings in the crowd! I never tried their dinner, and I don't think I will. read more

See all

Some food are not okay... If you are really really hungry, here's a cheap place to get food in Canada. But, never ever buy any furniture from here... We just had such a terrible nightmarish experience with our brand new house, just because we ordered furniture from North York IKEA... Crappiest furniture sold, delivered and installed in the dumbest way ever possible :-( IKEA is totally responsible for ruining our much awaited 'house warming event'. Stay away from IKEA! Hi friends and people, pay a little more and probably all other places will treat you like 'customer is king'. read more

IKEA - Desserts Near Me - North York, Ontario

Who doesn't love Ikea? Great cheap furniture for those who love it. Great ice cream and lots of parking. 5 stars for IKEA. Never had a bad experience here - but mind you - I'd never buy furniture here. I'm 40 and just can't justify spending money on furniture here. I much prefer Elte or Art Shoppe, however, the food is great value for money. I'm reviewing the food - not their furniture. If it was based on strictly furniture - IKEA would likely earn a solid 1.5. Chip boards, shitty laminate? Let's be honest / your staff know what they're ordering. Barf. The food though - god bless Ikea. Eat lots - live long (I hope). read more

Quite possibly the worst experience I've ever had! Not at the store level, but never ever order from IKEA online. Two deliveries cancelled, over three hours on the phone rescheduling and trying to speak with someone that could actually answer a simple question, as to when the actual delivery could be expected, was flat out refused to be able to speak to a manager of any sort, could not reach the local store in North York as all calls were re-routed, and again was refused to be able to speak to anyone at the store level. Another hour on hold to finally cancel the order. And then had to answer a series of questions as to why we wanted to cancel said order. Probably one of the most ridiculous and frustrating experiences I've encountered from a customer service perspective! read more

3.5 I actually love all the little home décor, paintings and general knick knacks they have here. The Christmas stuff is out and the cute little decorations are to die for. I could wander for hours (on a weekday morning when no one is here!/) but forget about coming on a weekend. It is a madhouse. Try getting some help on the weekends and well...bring a book, you will be waiting a long time. The entrance and exit are these teeny tiny doors where people with big carts are tying to leave and there is no room for them to exit without banging into your shins. The furniture is cheap and simple and sometimes you need and want that :). Over the years I have bought several pieces from Ikea and to be honest I have never had an issue with any. Is it the best quality - no, but then again they don't claim it to be either. The $1 breakfast can't be beat - it's decent but what do you expect for $1? The café is large but seriously they need a larger serve station and more cashiers to get the line moving. I'm starving and my food is looking right at me - I need to eat!! Tips - go on the weekday if possible. You can maneuver around the maze like floor plan to your hearts content until you find the cheese (cashiers!). Also wait for sales because they always have them, which is another reason I like them. This weekend they had 20% off all rugs. Thankfully over the past few years they added a second tier parking level so don't even bother to look for parking on the ground..just go straight up to the second level and you will always find a spot read more

Got the salmon here and it was overcooked so the meat was very stiff and dry. I think the heat might have contributed to this while it was sitting as well. Otherwise it would've been really good. However, the vegetable medallions here are so good! Highly recommend. You also get unlimited coffee refills if you choose to buy coffee. I tend to get the frozen yogurt here as well, but it was more liquidy than usual (there was an issue with the machine). It's cheap and you get your dessert fix! read more

IKEA - Salmon with a tea on the side. - Desserts Near Me - North York, Ontario

See all

So I needed some kitchen items and baking pans and I deceived to go to IKEA, the things I need are not items I need to build or put together so I figured why not?! I was surprised at the selection of items, I did have to walk the whole dam store because they don't make it easy to find Kitchenware items or maybe it's me whatever. I even tried out all their beds and sheet they were quite comfy. #30daysofYelp read more

IKEA - Desserts Near Me - North York, Ontario

Food Ikea is not what you remember from your childhood...still good value food with staples like meatballs and garlic bread. Everything still taste A-Okay, but I'm not a happy camper when they change recipes for things you grew up to eating. They changed the meatball gravy, it's now less creamy. They also had the balls to change their balls - EXTREMELY not impressed *RAGE EMOJI* They used to be less dense and much fluffier with a more irregular surface. I'm not talking about their newly introduced chicken or veggie balls, it's their regular meatballs. Yes, they are still tasty with your lingoberry sauce but Ikea meatballs are a nostalgic memory for so many 90s kids. read more

It was my first time eating at the IKEA food court. We went there pretty early (just before noon), so we didn't have to line up for too long. I liked the system there. You pick whatever you want as you move along the line. They have a variety of food items to choose from: desserts, soups, salad, cold meals, and hot station. I got roasted chicken with salad on the side and shared a cinnamon bun with my bf. Of course I had heard of their famous Swedish meatballs, so I had to try one from my bf's plate. A HUGE mistake!! It just tasted like dry..protein...? I don't know how to describe its taste and texture, but it just didn't work for me at all. My chicken taste very very commercial too. The cinnamon bun was dry. Overall, I will not eat here even if I need to buy stuff from here. read more

IKEA - Desserts Near Me - North York, Ontario

I grew up going here and practically developed "PBSD" or Post Boredom Stress Disorder because my mom would bring me and my mother so often. To an adult you can go through pretty fast... but as a kid is felt like endless, endless hours. Oh yes, the review, it is an Ikea, if you've been to one you've been to them all. At this location has an elevated parking garage that I particularly like. On the upper floor it is nearly always empty which I like since I don't like to sardine can my car with a bunch of other vehicles. My wife and I tend to find all kinds of little items here at that like. read more

I bought a mattress and a bed frame, after setting up everything the mattress is short from one side for about 2 inches which makes the whole set up very unprofessional and basically its not your fault,they cant even get the sizes right.after 6-12 months using the mattress i start having back pain and i can see my mattress is sunken so I decided to call customer and contacted them via email and they want me to take my king size mattress to customer service such a good idea for sure, second option take a picture of my mattress and technician will look at it again well done IKEA so i did and obviously i cant show them in the pictures.Thats why they have 25 years of warranty for their mattress no one can claim any issues the way they handle problems. So don't waste your time with customer service save your money and again buy a mattress. read more

You can never leave IKEA without buying one thing and that includes food! If you don't know what to get from the restaurant... Their meatball combo is a must try! Their prices are not expensive and the quality and quantity of the food you're getting is great! Before leaving I always get their frozen yogurt! It's so cheap... And their hot dogs are even cheaper. I've recently finished renovating or revamping my bedroom and I decked it out with IKEA furniture and decor! Love my PAX Auli wardrobe system and absolutely love my bed; almost everything I got was in white and the prices are reasonable. We also got 15% back in gift cards for buying bed frames. Their staff are accommodating, especially in the return and exchange area. LOVE IKEA. I can literally spend hours in there! I call it the 'adult playhouse' read more

IKEA - Yummy meatball combo; filtered from my instagram account. - Desserts Near Me - North York, Ontario

See all

I am very disappointed with customer service at North York ikea. I bought a sink and sink stopper and had to return it. When I returned both sink and sink stopper I just checked my visa and I was refunded only for the sink stopper 10 dollars not $200 for the sink. I called customer service and was told they cant help me over the phone, I need to go to the store to get that resolved. I need to take so much time out of my day to drive to the store which is an hour away to get their mistake resolved! I am extremely disappointed and I cant believe their staff is so incompetent! I strongly suggest the manager of the store to review the camera for this huge mistake! read more

A place where you can pretty much find anything and I mean anything for your home. The designs are cute and stylish and colourful. I bought a memory pillow here, cause I needed something firm that doesn't lose shape, within my budget. The one I got here was very comfortable and was exactly what I wanted. One thing that got on my nerves though, was the strong plastic smell it had. I sprayed it with Febreze and left it outside for a day to get rid of the smell and even though it was reduced, I can still smell it when I sleep on it. The customer service is great. The only thing I don't like is the long line ups. The closing time is never what's written. I have come here at 8:45 PM before and stayed around till 10 PM without being rushed to checkout. read more

See all

After I wrote a reveiew their website ording, I called the customer service , there is no human, only machine. on hold for more then half hour already !!! , Trying to send an email to them , Email is not avibale , trying to go on their chat line, got no where again, no human on the other end .... wondering, Ikea make so much money they can't even offer to hire people to take care the customer problems ? it clear show, Theyt don't care the customer at all . I love the products of Ikea, But I guess I have to not shopping with them any. more, They just don't give a dime about their customer. read more

A great value for a meals and most of the stuffs are also affordable, always love to shop on Ikea. I also ate lunch at their restaurant, unfortunately I didn't eat their meatballs, instead ingot kids meals; fish and chips and pasta. It's so cheap, and satisfying! But the fish is kinda hard and cold. If i live close by, I'll definitely come everyday for breakfast which is crazy only for $1 (scrambled eggs and roasted potatoes) they also have a great deals for hotdog ( $0.75 ) and Pizza. The crazy part was the AIR CONDITIONER isn't working today!! It's crazy.. It's 30 degrees outside!! Plus there's so many people today, I'm suffocating. Rating: 3.5/5 read more

IKEA - Kids Meals $2.99/each - Desserts Near Me - North York, Ontario

The cafeteria-style restaurant inside the IKEA is fuel that is needed to journey through the gigantic maze of IKEA showrooms, displays, and palettes of products that are screaming for you to buy them. You can never go wrong with the Swedish meatballs meal with fries, mash, and a dollop of the lingonberry sauce. I think that is the tastiest thing that they offer there. I convinced myself to try the butter chicken curry and it tasted like it was from a packet. Obviously nothing like the real stuff that you can find elsewhere. My expectations were not set high but curiosity got the best of me. They also offer cold entrees like smoked salmon, sandwiches, and the like too. For the price, you get what you get and you don't get upset! It's satisfying and will arm you with all the energy you need before, during, and after the shopping, purchasing, and eventually assembling of your stuff. read more

If I could give no stars I would have. No one should get their delivery hell of service. It was the worst experience ever. They didnt get all my things delivered and they dont even call to explain why. I called and they said it was out of stock HOW THE FUCK IS OUT OF STOCK IF I HAVE ALREADY PAID AND PICKED THEM OUT MY SELF? It has been 19 days and I still havent got all my order. You can call and rant on twitter, nothing will ever be resolved. They just dont care about customer services once you paid for it. I hope I never need this service again and I dont recommend it not even to my worst enemies. Disappointing, ridiculous, disrespectful, expensive, unapologetic and careless. read more

I've always loved IKEA and going to this location was an adventure when I was a kid in the late 80s, and I still get excited about it now. It can be a little chaotic, but the store is massive, so even on the weekend I never lose my mind. There's always tons of marketplace items I can't help but grabbing. Their furniture ranges from solid to flimsy, great price to rip-off -- don't get dazzled by $10 chairs. I've become much more sharp with my IKEA budget as I've grown, so I just focus on the practical deals. I used to think the cafeteria food was pretty wack, but it's actually quite delicious. Those veggie medallions are incredible! And the Swedish meatballs are really great, even though they're super unhealthy. It's a trek to get out here, and can be expensive (if you start getting into furniture), so I like to keep my IKEA trips to only 3-4 times a year. I always have fun getting some odds and ends for my place. And eating some meatballs. Note: It's easier than ever to get to via subway. Grab the shuttle if you can, but it's really only a 5 minute walk from Leslie station. read more

I have a small back order from Ikea because they did not have this item in stock at purchase. Just spent over 90 min. on hold to speak to someone but no luck. I have to drive 2 1/2 hrs. to Ikea and they gave me 4 days to pick this up. When I emailed that I will be there in several days, got message that the email does not return to them and to telephone instead. Very frustrated with this outrageous service. Eva Gordon read more

Parking lot rammed wall to wall Couldn't even walk in the store due to tight space and overload of customers Check out was fast, friendly cashier Filthy, dark, disgusting bathrooms read more

Ikea is the worst company at communication and after-sales issue I've ever seen. Always careless about the orders once they got your money in its pocket. Always lied to their customers and always failed on their promises. Firstly my delivery was late. I waited like a fool for 5 HOURS. And I had to reschedule it and the following assembly as well. On the rescheduled day, NOBODY came or called. Ikea didn't contact me and I could not reach the customer service at all. Until I contacted the assembly company to cancel the rescheduled appointment, and the assembly company sent a report to ikea, then ikea FINALLY contacted me and the staff was rather confused that the delivery was unsuccessful. What the fuck else did he expect??? How could ikea not know about the unsuccessful order? I mean how bad communication they have with their employees and their customers???? They just don't give a shit about after-sales service at all. So I rescheduled it AGAIN. On the third arranged day, the delivery NEVER HAPPENED. I KNEW IT. I called customer service and they promised to give me refund by sending me a gift card that I NEVER received. I went to the store and talked to a manager IN PERSON and finally got my fucking hardwares the next day. And the amazing thing was there was one product MISSING haha! So I called the customer service for the one hundredth time and the staff told me they would send it via FedEx and I MUST be at home on a WEEKDAY to receive it. Yeah I am goddamn FREE everyday so it would not be a problem to spare a weekday to wait for something might not show up just like what I did for the delivery before. And on the third arranged time for the assembly, the team had gone to a totally WRONG ADDRESS. And the team told me they needed to contact their company and then had gone for 5 HOURS. I waited at the place and nobody came and contacted me to explain if they were coming. And the team even had the audacity to not answer the phone. I called Ikea customer service for several times and they ensure the team WAS COMING. And it turned out nobody fucking showed up. So I called the assembly company. They checked the information for me and told me the team could NOT come because they got a wrong address in the system. Oh thank you for answering my call and telling me that after 5 HOURS. Sorry to bother you so many times YOUR MAJESTY. FUCK YOURSELF IKEA AND GO TO HELL. You got splendid manner! And amazing customer service! Your mother must be fucking proud of you. read more

I have spent a lot of money in Ikea over the years. We recently even bought an Ikea kitchen and spent over $10,000. But my most recent experience with the customer service has completely changed my mind about how they do business and treat their customers. Ikea has lost me as a customer and here is why: 1. Ordered king size mattress was delivered by guys who did not take off their shoes and tracked in snow, water, dirt and salt into the house, into the 2nd floor bedroom. No drop cloth, no shoe covers were used. 2. Delivered mattress had a huge dirty drag stain on the middle of it. Very visible and big. 3. I sent in pictures of the mattress and explained my situation (9months pregnant and past due - could go into labor anytime and can't do another delivery&exchange) but they came back with the offer of delivery&exchange (this also not giving any promise the delivery guys will take off their shoes and they will only put down the mattress, not unpack it for me or put it on the bed) 4. They offered 10% off, then 15%, then 25% in gift card. I said it was too low and unacceptable for the inconvenience and the state of the mattress. Now manager has called back and took back the 25% offered by a customer service agent as it was a 'mistake' and they can only offer 15% as otherwise it "won't be viable for them as a business because we can clean it and sell it in the as-is section". The bottom line is I can clean it myself and be lying on a 'clean' mattress 6 months down the road. I don't have a choice but to take the ridiculous 15% because I physically and logistically can't schedule another delivery and exchange. I also don't trust the delivery people will respect our space. I'm glad the manager thinks he was able to keep it "viable for business" because he is dead wrong. Ikea has lost one loyal customer who has a growing family and would have bought many more items to furnish the home. So long, Ikea. read more

Had an awful experience with IKEA's delivery service. My roommates and I entrusted our purchased items in carts together with the IKEA delivery counter. Little did we know, promised next day delivery would turn out to be 3 separate deliveries dealing with missed and messed up items over the course of the following week. The initial delivery was missing a bed, a mattress and received another customer's nightstand while they got delivered our laptop stands (sounds almost the same = same thing maybe?). My roommate had to rush home from work to be available 5-9pm 3 times last week waiting for the deliveries. We figured if it's flat rate ($79) we should get every one of our purchases delivered. However, from this horrible and headache inducing experience, I recommend using their delivery service only if you really have to (ie. huge items like couches) or if you're not in a rush to get something. I still like browsing the showrooms and will probably continue buying the furniture but the delivery service has left a bad impression. read more

If you're already the proud owner of an extensive Allen key collection, I don't need to sell you on the IKEA paradigm. You get it. You've already embraced the idea that for every hour of shopping and purchasing, you will spend another 3-5 hours pulling pieces of whimsically named furniture out of cardboard boxes, spreading them over your floor, and studying assembly instructions short on copy. This location is near Leslie subway station on the Sheppard line, but you might need an alternate form of transportation when you leave (if you're like me and always buy more than you planned to). Be prepared. Wear comfortable shoes. Don't shop tired and don't shop hungry. You will probably make several unplanned purchases in the marketplace. You will wait in line for EVERYTHING - if you're not hungry when you line up for meatballs, I guarantee you'll be ravenous by the time you make it to the cafeteria checkout. read more