We have moved from the U.S. to Canada and needed a new vet for our dog. We have not needed a vet…read morejust yet, but I walked in without an appointment just to scope the place out. Kirsten met us and she was so friendly and ready to guide me through starting a file for our girl. Absolutely great customer service, friendly, efficient, and even called another person to meet our dog to make her feel welcomed.

Stoneybrook Animal Hospital abused my kitten!…read more My kitten Cheeto was neutered on Dec.12, 2017 and this is this terrifying story. Cheeto is an energetic kitten who loves to play and only cares about getting food. He is the perfect addition to our petless home in July. He gets along well with young children and purrs loudly when you pet him. I had my reservations about having my sweet young kitten neutered. He had not started spraying, he does not get a choice in his fertility and he isn't too aggressive. A cat is not allowed to eat or drink 12 hours before undergoing surgery. We diligently kept food and water away from him to prepare. His appointment was for 8am and we were not able to pick him up until 4pm. When I got home, I was horrified to discover that he had not had anything to eat or drink that entire time! I couldn't imagine the amount of distress he was going through trying anything to just get a drink of water! If you're running a business, it may be cost saving not to feed your furry patients but not even water is downright cruel. It was no wonder that when he got home, I found his entire face to be swollen, BLEEDING and cut in two places. The hospital's only explanation for our family was that he did not like the cage. My poor sweet kitten was trying desperately to escape the cruelty of these careless veterinarians and he was so desperate he was willing to hurt himself. He was alone, scared and had no one check on him throughout the day to make sure he was ok. Cats can't talk. He can not get therapy if he has PTSD from this traumatic experience. I am scared that he will be skittish and not himself because of this hospital's carelessness. When we called the hospital, they assured us that they were checking on Cheeto every half an hour and blamed him for being aggressive. At no point did anyone even apologize. How can any employee watch a kitten struggle and hurt himself and not try to help? It doesn't matter how many times you check up on him, if you don't do anything about it! Please share this message with your friends so their pets will not go through the same thing! STOP ANIMAL CRUELTY - NEVER GO TO STONEYBROOK ANIMAL HOSPITAL AT 620 Fanshawe Park Road E London, ON Go to this link if you would like to support me in the fight to stop this place from abusing animals. http://ontariospca.ca/what-we-do/investigations/report-animal-cruelty.html

I can not express enough how wonderful the Clark Animal Hospital is. I started going there in 2011…read morewith my 2 older cats and recent 2 Chihuahua puppies. This was the first vet clinic I went to after moving to London. I will be honest, reason was close to my home. I was so happy with the way the people working there made you feel valued and cared for. You can see with each individual working there the care they put into there profession. When seeing Dr. Jason, you know that first and foremost he cares not only about your fur baby but how your doing too, especially in the times when you have an elderly or sick one that is leaving you. Sadly with age and sickness my cats have passed and one of my pups at 14yrs passed this yr. 2 yrs ago we added a husky to our family and he also see Dr. Jason. If your looking for a Vet Service that genuinely cares for you and your pet call Dr. Jason and the Clark Animal Hospital on Dundas St. Thank you Dr. Jason and thank you to your staff for always being there!-Linda Close

We were happy at first spent a lot of money initially as she was a rescue cat but now we're told…read moreour cat has gum disease and that we should remove all her teeth ... she is a year and a half old. Quote was $2500-3500 weeks are getting a second opinion as she shows no sign of pain or discomfort... extremely playful and happy. Finding a vet that doesn't play with your emotions is like finding an honest mechanic . $1,000 dollar possible extra you know how that goes .... Yes it goes

BOSS refuses to honor the quotes made by her staff…read more Had excellent experience with most staff and the fill-in Dr. Kennedy. But the BOSS, Dr. Cheung refusal with attitude to honor the verbal quotes made by her staff had me wondering.

Always amazing, staff is lovely and the dr is amazing. I have never met a vet that has cared so…read moremuch for animals. He is absolutely amazing and I can't thank him enough for all his hard work and for everything everyone does at Lockwood animal clinic.

*** This review pertains to the reception and front of house. I have not had any experience with…read morethe Doctors ***. My cat is on a special prescription food. When I moved to London from Vancouver, I had an AWFUL time locating a vet that would sell me the food without bringing him in for an unnecessary and costly exam. Aside from having had regular vet visits and being prescribed the food, my cat had to have an exam and shots just before leaving BC as we travelled here through the USA. I wound up so frustrated by the 8 or 9 clinics I went to that finally I bought the best food for him that I could at Petsmart. I noticed that he seemed sluggish after a while and worried that my former vet had said he MUST be on this prescription food, so my quest began again. (Seriously, I don't get why it's so difficult to get the food. It's not like I'm trying to get some controlled substance! It's diabetic! I think the requirement for exam is a complete money racket!) Anyhow, finally I found Fairmount Animal Hospital. From the moment I walked in, the girls at the front desk were friendly and welcoming. (A first in a London vet clinic for me.) I told them my situation and they said it was no problem to sell me the food. I have been back twice since then and all three times experienced nothing but wonderful, professional, and polite customer service. The waiting room is also bright and clean and unlike most other vet clinics, doesn't stink. The food is always in stock too. I would certainly bring my cat to this clinic should he need to be seen by a doctor. I am so pleased with the service I've received thus far here.

Won't be returning. More about visits and how many times they can mini me for money for a UTI…read more Never had to go 3 times for a cats UTI and still not have a solution or medicine. Unethical to allow a cat to suffer for a month.

Dr. Alexandra Soltan is the best vet we have ever encountered in 40 years and several cities. She…read morespends the time to really learn what is going on with your pet before she explains everything in detail. Fees are reasonable especially given the amount of time and high level of care she gives to both cats and dogs. She loves all animals and the animals feel that and are at ease with her. We cannot say enough about how great her team is also. I would not trust any other vet to care for my pets.

Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken…read moremy dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.

Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op…read moreappointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!

My dog didn't fight her at all. And she is a runner. So calm my dog accepted her. She even managed…read moreto get some tangles from our cat who hates every one. So I am recommending her every where I can. Especially if you can't transport your pet.