I was already working with Nathan at Kevin Greco's office to apply for Life Insurance (Nathan is…read moregreat, I first met him years ago), when my parked car got hit in a parking lot when I was inside a bank. My insurance was Progressive. They made reporting the accident to them a huge hassle, including a super glitchy link for photos that froze up over and over. It was impersonal, and they were gonna make me pay out of my deductible even though I didn't do anything wrong. The guy was covered by State Farm. Once he decided he couldn't pay out of pocket for the damages, State Farm reached out to me directly telling me they'd pay for everything, and "click here" to pick a body shop. I didn't even have to advocate for myself with them, or fight, they just took care of it. They paid for all the damage and a rental while it was being fixed. They were so much better to me than my own insurance company, so I asked for a quote from Nathan and turns out State Farm could cover my car insurance for slightly cheaper, more coverage, and 1/4 the deductible costs. I switched right away. Ultimately, State Farm treated me better than my own insurance, even when I wasn't their client! And, it's easy to reach a real person, which is not true for Progressive. Today, as timing would have it, a tire blew out and I needed a tow. State Farm made it so easy to use the roadside assistance, my tow truck arrived quickly, and the claim took only a couple minutes to fill out. A year ago, I had a roadside assistance claim with Progressive which was difficult, just like my accident experience was difficult. Very happy I switched to State Farm.

Go anywhere else. They are terrible here. So many mistakes. I was given misinformation about…read moreopening and closing an account with them that cause serious issues with my personal and business accounting. They literally gave me the wrong address to their location as well as mistyped my email address so I wasn't getting correspondence. They do not know what they are doing and I provided more information to them from their website than they had in the office.

Loc Vo is a very patient guy. He guided, and explained every steps to my parents for their life…read moreinsurance options. Couldn't be any happier about his service. Thanks again.

This is the best insurance agency in the WORLD! No, seriously. They are. I've been with them since…read more2008 and have been VERY happy. Like a good neighbor, they will drive down the street and jump your car when it dies. They will make calls on your behalf to get a tow truck, find information on a ticket, anything. They are SO willing to help, even when you don't ask or necessarily need it. Oscar is my direct agent, and he's amazing in that sense. Going the extra mile the way he does will mean I'm a permanent client. Loc and Oscar are always smiling faces and I know they truly care about the business they do. Thanks Loc Vo State Farm for all of your awesomeness!

Very friendly Very helpful…read more There is always someone available to help you Definitely will recommend to friends and family

I have been a long time customer of State Farm and have only had to put in minimal claims all those…read moreyears. Until last week all was quiet than Mother Nature hit us hard and pummeled one of my vehicles with nail damage to the tune of nearly $10,000. A call to Amanda at Brett Twitty's State Farm office in Schaumburg and the ball got rolling. Thanks to Amanda and the rest of the crew my suv is being repaired. Amanda made the process seamless and was so incredibly helpful I just wanted to give this office a shout out and thank you. And I highly recommend this team. Thanks guys for all your great help. It's greatly appreciated Bob Cavaiani Chicago,Il

After being Insured by this company for about 6 years now, I can say I'm BEYOND satisfied. The…read morebusiness owner always answers my questions and concerns. I never have a problem with my phone call not being answered. After getting into a car accident a couple of years ago, I was walked step by step on how to put in the insurance claim. The service is above and beyond. They also have a referral program! I have referred family and friends and have got a cash bonus. I often apply the bonus to my monthly bill. I am beyond happy being insured here, they always work hard to find me the best deals once my renewal comes up. I will continue to choose this insurance company over any other company. Thank you for phenomenal service!

Terrible customer service and unorganized. Started Auto Insurance in December, returned paperwork…read morebut it was not submitted to corporate. In January got a letter from corporate saying they were going to drop my coverage do to not sending in paper work. Confirmed with the local office that they got my paper work and that they will not drop my coverage, they just reserve to drop my coverage. In February, they dropped my coverage.

Called for a quote for homeowners and auto and receptionist said he would call back. Never…read moredid...hmmm....

I have had my home and car insurance with Gary Behrends for over 30 years and I have been thrilled…read more At all times they have gone out of their way to help me navigate the waters the few times I needed them - a flooded basement and 2 car accidents. I can not say enough good things about Gary Behrend' s office. That's why I have stayed with them so long.

3.5 stars. Best quote around, for sure. A little arm twisting to get Mark to do the work in a…read moretimely manner, but otherwise it was sent and it was right. However, a little less sexism, please. I made the phone calls, I sent the emails, payment is in my name from my bank account and yet Mark still put the policy for my condo in my husband's name. Ugh!

Fantastic insurance agent. Went through our current coverage and pointed out a number of things I…read moreoverlooked. Was priced extremely competitive and I couldn't be happier!! Very personable.

This agency is a fraud. They lied and gave me a falsified numbers to get me to buy insurance and…read moreeven forged my signatures .

Best Agency ever! If you need liability insurance, they got you 100%!read more