Dr. Ludford is a excellent and professional eye doctor, but unfortunately his front desk staff is…read moreextremely rude and disrespectful. I was patient for about 10 years and at my last eye appointment to renew my contact lens perscpition the exam went well and professional, but when it came to the front desk afterwards the front desk staff was very rude and unprofessional. I had new insurance and they took my card and scan it and I asked them prior to the appointment about insurance and they said they said that it would be no problem. After my appointment was done the lady at the front desk rudely said "we don't take United Healthcare, sir we are not in network sir" and I said back "you all told me that there would be no issues". She continued to lie about not being in network with my insurance because I check with my insurance and they actually are in network. She said "sir I take contact lens off then" I said in response "no I need my contact lens" she go very red face and screamed out "fine sir but your paying full price for everything that was done today and we are not submitting nothing to your insurance because we can't". I ended up paying $340 at the end of it all and also cut ties with the office. I do not tolerate disrespect or rudeness by anyone in a business or personal setting and due to this experience I will not anymore of my business.

Emergency Treatment Review Description…read more A big thank you to the Staff of Eye Care Professionals for carefully and critically listening to my appeal for emergency treatment, believing I was in pain and had a true emergency, and for getting me into the office immediately though my regular doctor was not present. I especially appreciated the patient attention, eye exam, treatment, and medication prescribed for my eye by Dr. Ludford. A true team effort is evidenced through my experience!

I had to change my Doctor because my insurance changed. I had so much anxiety. I am really hard to…read morefit glasses for and have issues with my eyes getting dilated. Dr. Charmin was amazing she took so much time with me and explained to me about why I have problems getting dilated. She explained to me about why it is so hard to fit me for glasses and it all made sense. Alissa helped me get glasses. That woman has the patience of a saint. I sware I tired on like 50 glasses. I LOVE MY GLASSES!!! Jessica worked with me when my glasses came in. She fit me for my glasses and they look great. She adjusted them perfectly. They had a great selection of glasses and great priced. Super clean and welcoming.

Ordered contacts at all about eyes online after visiting this location. Never recieved them. It's…read morebeen over a month. They dont return my voicemails. Business's like this will rip you off and there is no recourse. I will never use all about eyes again. I dont recommend anyone does.

They are very friendly didn't have to wait a very long time they have plenty of style and designer…read moreframes to choose from

Very clean and nice atmosphere..All the staff were extremely helpful,and very professional. Love…read morethis place..Thomas S

I got Lasik from Gailey Eye Clinic in 2020. It went well. However, now I am working on getting into…read morethe military again and need my records from them in order to get back in. It is a time sensitive matter, and they refuse to email my records to the recruiter or myself. They will only allow traditional mail or pick-up (I now live in Florida). Even though there are no laws preventing email. Gailey Eye Clinic is more than decade behind the times with this. Given that you never know when you may need to get a copy of your records, I would recommend not using Gailey since if you need them in a timely manner, you'll be screwed. Though, at this particular location, the doctors are amazing and do really well professionally speaking, my rating is completely based off their outdated policies on obtaining medical records.

I originally gave them 3 stars. I ordered two pairs of glasses with the prescription they gave me…read more The prescription was wrong. I got told they entered the axis for my astigmatism basically backwards. There's a pretty significant difference between 9 and 90. I tried to call the Peru office back to let them know the place where I ordered my glasses would not replace the lenses because it wasn't their fault. The Peru office didn't answer the phone so I called the office in Ottawa and explained the situation. She said she would let the manager in Bloomington know and they would get in touch with me. This is day two and they haven't reached out. I have over $400 out of pocket with insurance that I'm out. The eye doctor didn't even do my eye exam an optician did. I guess I'll talk to my attorney about my rights because at this point, I feel Gailey eye clinic needs to reimburse me. If I could change my review to zero stars I would. I will NEVER go to this establishment again. They've really gone down hill from what I remember years ago when I always went to Bloomington.

I lost vision in my left eye 2 Sunday's ago. I went to a eye specialist who referred me to…read moreDr.Kishore assuring me he was the best in the area... I would say differently. He was very argumentative and told me he does not like repeating himself when I was only having a conversation about my medications that he said I need to stop taking and that's the only treatment for my vision to "maybe" come back... we'll see in a month he said and told the nurse to show me the way out... I am absolutely at a loss for words in the way I was treated and yes I know now what I have wrong with my eye so apparently I don't get a F grade like the other specialist I wish I could put a negative star no one should leave a eye doctor upset and belittled