Saw Dr Alex about issues I was having and he did an awesome job , very thorough and listened to all…read moremy concerns , all the staff was very friendly, would definitely recommend

We are in town from South Carolina and my husband was in desperate need for a new set of contacts…read moredue to an emergency and they were eager and quick to help us with a spare pair. The ladies were super friendly and understanding. We greatly appreciate their help and understanding.

Very nice place , it's pretty big inside with lots of seating and everyone was nice and helpful…read morewith any questions and the Dr was very professional and didn't rush us out like some others have and answered all questions and concerns

I got Lasik from Gailey Eye Clinic in 2020. It went well. However, now I am working on getting into…read morethe military again and need my records from them in order to get back in. It is a time sensitive matter, and they refuse to email my records to the recruiter or myself. They will only allow traditional mail or pick-up (I now live in Florida). Even though there are no laws preventing email. Gailey Eye Clinic is more than decade behind the times with this. Given that you never know when you may need to get a copy of your records, I would recommend not using Gailey since if you need them in a timely manner, you'll be screwed.

Dr. Ludford is a excellent and professional eye doctor, but unfortunately his front desk staff is…read moreextremely rude and disrespectful. I was patient for about 10 years and at my last eye appointment to renew my contact lens perscpition the exam went well and professional, but when it came to the front desk afterwards the front desk staff was very rude and unprofessional. I had new insurance and they took my card and scan it and I asked them prior to the appointment about insurance and they said they said that it would be no problem. After my appointment was done the lady at the front desk rudely said "we don't take United Healthcare, sir we are not in network sir" and I said back "you all told me that there would be no issues". She continued to lie about not being in network with my insurance because I check with my insurance and they actually are in network. She said "sir I take contact lens off then" I said in response "no I need my contact lens" she go very red face and screamed out "fine sir but your paying full price for everything that was done today and we are not submitting nothing to your insurance because we can't". I ended up paying $340 at the end of it all and also cut ties with the office. I do not tolerate disrespect or rudeness by anyone in a business or personal setting and due to this experience I will not anymore of my business.

Emergency Treatment Review Description…read more A big thank you to the Staff of Eye Care Professionals for carefully and critically listening to my appeal for emergency treatment, believing I was in pain and had a true emergency, and for getting me into the office immediately though my regular doctor was not present. I especially appreciated the patient attention, eye exam, treatment, and medication prescribed for my eye by Dr. Ludford. A true team effort is evidenced through my experience!

We had a great experience here today. Dr. Mueller and her staff were able to fit in my son who was…read morein excruciating pain. He has always been a fearful patient, so their approach was gentle and kind. They reassured us through the process and we left there feeling much better! I like that she got right to the problem and helped my son realize he could do this and they helped him through it! I've never had such a good experience at a dentist office and I'm glad to say that we found this practice!

Voluntarily cancelled initial appointment after diagnosis of influenza A & concern of transmission…read moreto staff. Not permitted to reschedule as I would have been new patient. Would have been more professional to inform me before I re-sent my personal info/copy of ID/insurance cards. Lesson learned; don't overshare, keep appt, ill or not.

I chose Dr. Sundberg as my dentist on a recommendation and I really like her and the office. The…read moreOffice is clean, modern, and full of friendly people. As far as I know its all women that work there and they are all very friendly. The Doctor and all of the assistants were easy to talk to and explained thoroughly whenever i had a question. The Doctor was really good about numbing me up so that I never felt a thing. I didn't know that dentist visits could be completely painless. Another reason that I chose this office is because they accepted my dental insurance (Sage Technologies) but the receptionist was extremely helpful in explaining what I needed to pay and what my benefits were. The office always calls me a few days before my appointment just to remind me and visits are usually very quick due to not having to wait in line. If I show up on time, I'm in the chair within 10 minutes. Highly recommended. If your looking ... definitely give them a call.

I put off going to the dentist for years from major anxiety. I finally was forced to go from a…read morebroken tooth. So glad I found this place! The folks at lifetime of smiles are so kind, intentional, and non-judgmental. Of course it is expensive, but you get what you pay for. I like that they ask you initially what barriers you might have and also your main goal for the visit. Dr. Lee is so kind, takes his time explaining everything, and makes sure you are completely comfortable. I thought pain free was a myth, but they really do such a great job. Thanks for everything!

Warning: Predatory Billing and Financial Negligence…read more I am leaving this review to warn others about the unprofessional and predatory billing practices at A Lifetime of Smiles. After completing several visits in February 2025, I paid a total of $1,669.00 in person at the time of service. Despite these large payments, the office never sent me a single paper bill or electronic statement. The first "notice" I received of any balance was a casual text message sent at 4:00 PM the day before a scheduled appointment in April 2025, claiming I owed a "heads up" amount of $946.00. When I immediately asked for a breakdown, they waited until the next morning to tell me $829.00 was a "prior balance" from insurance adjustments. They went completely silent for 11 months, only to send this unverified debt to a collections agency in March 2026. After doing the math myself using my Cigna EOBs and bank records, their numbers are mathematically impossible: Verified Over-Collection: On February 12, 2025, my insurance EOB stated my responsibility was only $465.00. However, the office charged me $712.00 at the window--an over-collection of $247.00 for a single visit. Missing Credits: According to my insurance, my total responsibility for all February visits was $1,742.60. Since I already paid $1,669.00, my actual balance should have been roughly $73.00, yet they are hounding me for $829.00. This office appears to either have a complete failure in their accounting department or is intentionally "balance billing" patients for amounts the insurance company has already adjusted. To jump straight to collections a year later without ever providing an itemized invoice is a predatory and unprofessional way to treat patients. I have filed a formal complaint with the Illinois Department of Financial and Professional Regulation (IDFPR) and the Attorney General. Avoid this practice unless you want to be blindsided by fraudulent "balances" a year after your treatment.

My daughter had surgery at Ottawa Regional hospital in March. The nurses were friendly and the…read moresurgeon she had, Dr. Chin Swong, was fantastic and very good at his profession. The hospital let us know what to expect every step of the way. My daughter healed very fast and was not in a lot of pain. Great doctors and nurses!!! We went for our first appointment and he was very friendly and confirmed that she needed surgery. We scheduled our appointment with the anesthesiologist the day before surgery and then the day of surgery they do surgery in order of youngest patient to oldest. Her pediatritian was surprised how fast she healed. Medicaid is accepted. About 10 days after surgery you will need to go for a quick 5 minute follow up appointment. Chin Swong MD 1050 East Norris Drive Ottawa, IL 61350 815-431-5518

Caring. Thorough, Friendly professional. The office is clean, neat . Dr Norris is wonderful!!read more

I had a hydro facial with Kendra P. and it was amazing the whole staff here is wonderful!! High…read morerecommend Dr. Norris and her team!