I am sorry to say that I cannot recommend that people shop at the main Copenhagen Illums Bolighus if you want polite, friendly customer service. I searched for just one helpful, pleasant cashier in the store on December 30th and alas, none to be found. They are an expensive and elite store and I looked forward to shopping for a number of things there.
I left dismayed and journeyed on to Magasin and Artium for the same items- which I found. I was treated and respected with much more attention than at Illums. I have shopped at Nordstrom, Bloomingdales, Lord and Taylor and have never had the cold shoulder I experienced at Illums Bolighus. Interestingly - I shopped a bit at their highly regarded neighbors, Royal Copenhagen and Georg Jensen, and was welcomed and treated very well.
No excuse for such poor welcoming at Illums Bolighus. read more