Doing business with Illusion Sound & Lighting truly is an illusion. Everything seems impressive and professional at their fancy office but everything starts to go downhill as soon as you pay them. To start, they give you a handwritten receipt on the back of a piece of scrap paper. Then, they offer no help in setting up or disassembling the systems. Their subwoofers turn off constantly and no refund or replacement is given. I rented a whole sound system for an event and called in the next day to ask if I could return the system the following day with no late penalty as I was overwhelmingly busy. The man I spoke with said "Of course" and I had everything at their warehouse the following morning at 8 as requested. Then I was told that the man I had spoken with was "unauthorized to give me that extra day" and they charged me $80 as a late fee! On a Monday! The first rule of business is customer first. That error was the employees fault not mine. And yet here I am, $80 poorer because of some unorganized, unprofessional business. They even made me carry all the super heavy equipment inside as they watched on. I DO NOT recommend you do business with Illusion. They are deceitful, overpriced, and unprofessional. I'm surprised they've stayed in business this long. read more