Employees are friendly & the next time you come in dismiss you. Prices are jumping all over the place, I dontt think Ive paid the same price twice for the exact same item. A little shady, owner should look more closely at his employees. read more

Half of the time I come in here, the people behind the counter ignore me and help all the people coming in after me. Today they decided to act serious & refuse me service. Bs smoke shop. Id suggest a diff smoke shop in the area They don't know how to run their business and they have horrible customer service read more

Went in looking for E-liquid. I had my empty bottle and held it out asking if they sold it. She wanted my phone number? I said you need my number to find out if you sell this? Then she said, no we dont have that. Well they did not have much that I could see. They did however seem to sell every type, shape, size of bong available. read more

The staff at this smoke shop is fantastic--friendly, knowledgeable, and always willing to help. They make you feel welcome and take the time to answer questions. However, the owner or store manager is the complete opposite. He is incredibly rude and unwelcoming, creating a hostile atmosphere that makes you feel like the motto is "buy and get the hell out." It's unfortunate because the workers clearly put effort into making this a good place to shop, but the behavior of the owner/manager completely ruins the experience. Customer service from management should set the tone, not drive people away. read more

Great customer service, never had a problem coming here. Recommended all my friends and family to come here for products.

Good service, pricing is good but they'll take care of you. Great merchandise, they have a wide variety of items. I bought a box mod with mixed berries juice read more

he sells fake puff bars he also over charges 30 just for one but when my friend went sold him one for 35 read more

Illusions Smoke Shop - fake fake fake - Tobacco Shops Near Me - Elk Grove, California

Either they took out the warranty card or sold me fake products. I bought a Smok 219 kit for $99 Online, it's 59.99 official website. I know it's $30 more expensive than online, but it's fine cause it's for my convenience to get it quick and I don't have lots of free time. Turns out that it's an open product. I didn't really care cause everything is in there and seems to be unused. Check the setting it was puffed 7 times. Who cares i guess. And now, it's time to check warranty. But there's no warranty to be found. I checked it online and tried to verify it and look what it told me. FAKE PRODUCT. Will try to get a hold of this shop when I get the time off. I Will not change review till this BS is fixed. read more

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I call in advance to ask how much refill cartridges are for my vape. He says $8. The cartridges come in a pack of 2. When I get there he literally opens the pack and gives me one cartridge that he's put his hands all over. That's like buying a pack of 2 Tylenol and the cashier opens it then literally hands you one Tylenol. ‍ The worst part he tried to up sell me for the second cartridge. If I could give this spot 0 stars I would. That's really cheap business practice. I've been coming here for years, disappointed in how they treat their customers. Not going back. Not recommending anymore. Would rather drive 15 min somewhere else. read more

Having my vape juice Pachamama Fuji Apple and Honeydew Kiwi alone merits 4-stars for Illusions Smoke Shop. I do like the their prices are about average, maybe a wee bit less than your typical local smoke shop. Added a pair of 18650 batteries to boot. They have a ton of e-juice selections. Illusions Smoke Shop is your place if in a pinch. read more

Wow. Talk about the worst service possible. I went in to replace my uwell caliburn pods. I bought the device from here. They still have the devices for sale but they dont sell just the pods. So I compromised and tried to by a pod for my smok novo 3. Literally showed the guy which device it was and he still sold me the wrong pods. 2 pods for 15$?? I used to like coming to this place but they have lost my business. Oh but if you want flavored tobacco in a disposable seems like they still have those and at rip off prices. read more

the owner or person giving me service was aggressive for no reason. overpriced items. there's a local store less than two lights away charging less and more friendly. I recommend there. read more

This shop has topped my expectations by being the ONLY shop in the area that carries not only a wide variety of any product I can want or need, but unique customer service. Have been going here since 2021, and never once have they been short stocked or have provided anything under top customer service, prioritizing price, customer satisfaction, and ambiance. Can never pass this shop without stopping in. read more

Purchased something from here and it fell apart about a month later. As I had spent over $100 on the item, I reached out to the store to see if there was any possible way to resolve the issue I faced. When I had attempted this, the person on the phone basically made it seem like it's not their problem, and that they won't guarantee anything. I wasn't looking for a guarantee, just a quality product that won't fall apart and become not usable after washing it safely. My dishes don't fall apart, so why should something I've barely owned have the bottom just fall out? Anyway, i recommend buying from anywhere else. If you have time in advance, I recommend purchasing from DHGate, AliExpress. You'd probably get the same (or even better) quality item for 1/3 the price (with a ton more buyer protection). Typically I like to support small businesses; but no matter how many years I've gone here, this horrible customer experience will deter me from ever coming here again. read more

I went in on the weekend, looking for a coil for my vape. The man working that day was a shorter man, mid aged with an accent. I called ahead and asked if they carried the product I'm after, as the coil I needed was kind of niche. The employee claimed they had it, and multiple different kinds of the same coil as well. I drive down there, and then ask for said coils. The man sells me one, confident that it's the one that fits. Once I purchase it, I look closer and the threads on the coil are wrong. I take it back in, and politely explain that it's not the right one but I didn't open it at all, and can exchange the purchased one out. He offered me a refund surprisingly, but was becoming more and more aggressive towards me trying to prove he's right, when my vape quite literally says the coil type on it, and his wasn't it. It nearly turns into a shouting match on his end, because for whatever reason he was really convinced to his cause. Eventually to shut him up, I just purchased a new atomizer to move on with my day. Even then, reading past reviews, I'm suspicious that this atomizer could be a counterfeit. Avoid the store at all costs, from the sounds of other reviewers they knowingly push counterfeit products, and try to inflame fights with customers. If I could vote zero stars, I would. Terrible. read more

Ye ok they sell fakes in terms of disposables n don't offer refunds. Everything overpriced tbh

Just moved here from Texas and now this is my go-to shop for all smoking accessories and vapes the workers are professional and nice they always have a smile on their face when I walk in read more

I used to enjoy going there until recently. They have two new employees.....one guy is kind of short from Texas very pleasant very approachable very helpful. Wish he or the old staff was there all the time.......and there's the other new guy. He's taller older always smoking his Flum float not giving a fudge! He acts as if we as customers are interrupting or interfering his day. He never acknowledge any customers as they come into the store. He has the attitude as if he doesn't want to be there. At first I thought maybe he was having a bad day. So I shrugged it off as such. But I come to realize that's his normal behavior......which isn't good for business to my opinion. What do I know? I'm just a paying customer ‍ read more

As soon as I walked in I was rudely greeted. When asked if they still sold puff bars the older man rudely asked for my ID and continued to harass me saying I wasn't a customer there when I have been going here for months last year. 3 minutes later a young lady walks out and continues to tell him that we haven't been there in awhile so we are not considered customers then he continues to state "is this even you on your ID" and as I continued to say yes I have been here multiple times he then says "NO WE DONT HAVE". I DO NOT RECOMMEND THIS PLACE. He politely could've stated they didn't sell them instead of continuing to harass about my ID and being a customer. read more

no refunds and worse customer service. especially for a rude ass women to be rude over a backwood and she try to explain why backwoods do that and I was like that was bs because backwoods are never steal and shit even it's a pack and don't ever go to the illusion smoke shop it bad and over price too with everything read more

Illusions Smoke Shop - Steal backwoods and they wouldn't refund me a new one or money bad smoke shop and worse to go too and very over price too - Tobacco Shops Near Me - Elk Grove, California

Use to be my smoke shop of choice.. until today! Bought 4 packs of .99 cent swishers.. dude charged me $6!!!!!!! When asking why I was being charged 50% more he said tax. 50% tax?!?!?!?? Shady business. Ill take my money to the Elk Grove side and go to Stonelake Vine and Spirits... Since when is a liquor store cheaper then smoke shop.... read more

RIP off place!!! Be aware these workers becuz They suck!!! Expensive prices! Customer service sucks. Dude at the counter doesn't knw what hes talking about. And the Swisher's are all dried out. And they don't know anything about their products. Go somewhere else. If you're gonna own a shop, know your product. Especially since you have a wide range of customers, you shouldnt rush them to just buy ANYTHING TO MAKE A SELL. But ACTUALLY HELP customers out & EXPLAIN & find out what they are looking for. LEARN TO HAVE CUSTOMER SERVICE & CARE. NOT JUST MAKING A DOLLAR!! So the guy has guaranteed me that it was what I was looking for & when i told that I wasn't sure becuz I was new at vaping. He tells me that it works for what I was looking for. So when I call & told him that it wasn't what I was looking for. He told me to come back & then so I go thinking he can help me & get what I need. BUT they didnt have what I needed becuz if it was what I needed I wouldn't be sitting here writing a BAD review for people that do not know how to run a business. Go elsewhere!! Place sucks!! ***FYI-Thanks for the comments. But honestly I'm writing reviews on MY EXPERIENCE with this place!! And it was not a good one. So if you have don't have anything nice to say to me then I suggest u keep it to urself. Becuz I'm just leaving my honest OPINION & EXPERIENCE. So If u don't like it don't read it. Thanks & have each nice day!! read more

I have been here a few times and the service is always good. I was served by a gentleman named Naseem and he was very helpful. He was knowledgeable about the products and helped me choose the product based on my needs. The prices are reasonable as well. read more

This place is my local smoke shop, it's also one of the largest smoke shops I have ever been too. They carry a great selection of "tobacco glassware". In fact, I recently purchased my first water "tobacco" pipe. That's right folks....I bought a water pipe to smoke "tobacco" from for the first time. Don't judge. Moving on. In addition to "tobacco" pipes and accessories, they carry a selection of hookah and shisha. While I don't own a hookah, or know much about it, it seems like they carry a decent selection. They even have one that was taller than me! One time, my navel piercing came our and I purchased a ball here to save it. That was all years ago, but I clearly remember the service I received here so when I moved nearby I was excited to have a shop close to home for all my smoking needs. Of course, being a smoke shop they have cigarettes, cigars, Swishers naturally, and various brands of rolling papers. They are also "with the times" so to speak and have plenty of vapor supplies as well. I fill up on that here as well. Parking is plentiful, and unlike most smoke shops, this place doesn't FEEL shady. Maybe it's because the neighborhood itself isn't bad either, but the fact I feel safe here makes it so much better. read more

Tried going in to buy a hookah as a gift. The kid who helped me admitted to not knowing anything about hookahs and that it was "the owners thing." I decided to continue trying to buy one and even though I kept mentioning I wanted one that got 2 hoses he kept showing one hose ones that didn't have adapters for a 2nd one. Finally I decided on a large one that had one hose but a place on the stem for 2. (I don't know a lot about hookah terminology, I was looking online for how to tell if you've found a good one while shopping). It had a cover over the 2nd spot and he put a valve on it. He also told me it would be 100 dollars. Next he said it's supposed to come with a box. He looked and said well I'll just put it in any box that won't matter, and he stuffed it in a box that didn't fit it and even threw out the tissue paper inside the box instead of wrapping things up. Looking like it'll break just getting it home he brings me to the register and tells me it'll be 110. Confused I ask as he said 100 and he explained well you got both parts (the one that closes off the 2nd valve and the adapter). As he told me 100 and it didn't even come with a 2nd hose I told him I don't understand the price difference all the sudden as he specifically pointed out 100 multiple times. Needless to say I walked out instead of getting taken advantage of. I'd rather find a place where someone is honest and knowledgable. read more

As a hookah enthusiast, this place is a local paradise. It's incredibly hard to find a decent selection of hookah tobacco in Sacramento, most places only carry Starbuzz and Fantasia which downright sucks. Illusion plays a different ball game. They carry Fumari, Al Fakher and Tangiers. Now I have looked all over the place to find Tangiers and Illusion is the only place in the surrounding area that carries it. They have a huge selection of flavors as well. Not only do they carry the best brands of hookah tobacco but the products are amazingly priced. They also carry a wide selection of natural hookah coals. The two gentlemen that work there are incredibly friendly and helpful, and they are knowledgable when it comes to hookah which is a breathe of fresh air. This will definitely become my go to spot to buy hookah goods locally when I don't feel like ordering online. Good on ya, mates! read more

Illusions Smoke Shop - Social Smoke and Tangiers locally??? Hell yeah. - Tobacco Shops Near Me - Elk Grove, California

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Been here three times so far. During my first visit here, they didn't have what I was looking for. They told me they don't sell it here, so I tried looking someplace else. Second visit, surprisingly they had what I was looking for miracle or what. My third visit had nothing to do with their products lol but I needed $20 in quarters. I called so many stores in the area to see if they're willing to swap $20 in quarters for a $20 bill. I kept hearing "no we don't do that", "we can't open registers without making a transaction", "you have to come in & ask the manager (why can't you just get the manager on the phone so I don't waste my time if he/she says no?)" etc. So I called Illusion & they said yes come stop by! They had a giant box of quarters. Everyone there was so nice. Got my quarters & before I left they told me if I ever need quarters again just stop by. Great customer service, very cool and friendly people. read more

I literally hate this smoke shop but it's the only one around! They literally always run out of backwoods and anything like it. The cashiers are rude as hell and they can't even open on time. They were supposed to open at 10 and now 3 customers are waiting outside and it's already 10:08. Honestly don't come here! read more

I arrived at Illusions this morning at 10 am when they say that they open. It wasn't open. I proceeded to wait 20 mins and still no one there to open or help. Called a little later to ask why this occurred and the employee said he woke up late but "We're open now." This is absolutely ridiculous. I wasted my time and gas to go purchase something for a loved one there and there was no one in sight, yet they say they open at 10 am every day. Usually I love Illusions. But this was really disappointing and I would like people to know. read more

Awesome shop second time here and the customer service good i came in to buy a new battery for a cartidge he let me try out my cartidge i had on it to make sure it worked before i purchased it i will be coming back soon read more

I've been coming to illusions as well as the other smoke shops in Elk Grove for years. I am not a Yelp reviewer I feel the need to let it be known that this definitely the worst shop in the city. About 3 years ago I walked in with intent to buy a really nice bong and they treated me really well. I ended up purchasing one of their best pieces and it is still my bong of choice today. They have nice quality glass and hookah's. However it's not like they forged that glass themselves. Every other aspect of this place is shady and unbearable. If your coming here to buy something small, goodluck. All of their disposable vapes are 100% fake. The last time I tried to buy one I verified it right there in the store with the code on the back on the box. It came up as counterfeit. The guy immediately changed his attitude and said all of his vapes wouldn't verify. That it's not his fault it's his suppliers. He refused to give me a different one and told me to leave the store. However Im not an idiot and I understand how business's works and these guys choose their suppliers for their products. For a long time they have been knowingly buying fake disposables, probably for cheaper then the real ones and selling them for the real prices to unsuspecting customers. This is bad business. My friends and I have suspected illusions of selling fake products for a while. As disposable vapes that come from there last 1/4 as long from other places and taste nothing like the flavor on the box. My friend confronted them once as well. They told him that every puff from everywhere would not verify. We all now go to cigarette circle on Bruceville. Every puff I buy from there verifies and ive never gone back to illusions, because there full of it. If your not buying a big ticket item they will not treat you with respect and they will scam you with fake products and shady practices. read more

This place is okay. They do fix what's wrong, or at least try; and that's a good thing these days. read more

I'd call this place a smoke/novelty store. It's run by 2 brothers and is located along the shops behind Walgreen's on Franklin & Laguna Blvd. They carry everything from glassware, belly piercings, and porn. Oh, and they have toys in the back. read more

Shop was open on a Sunday and the prices were fair. The owner was very friendly and they had what I went for. They also have an extensive stock of various items. Will return if I need anything else. read more

Perfect smoke shop in Elk Grove. Nice secluded spot. Always enough parking here. The staff here are really cool and they always hook you up with a deal. I got my bubbler piece here for 5 dollars off and they throw in free lighters sometimes. Great selection of different pieces. read more

They're selling pipes that are cracked and/or have been on their shelf for over a year. Very generic machine made pieces, and this shop doesn't regularly support local glassblowers. If you decide to purchance a piece there, then i suggest taking a careful look at it, as they put cracked pipes that have been pointed out right back on the shelf. Ive been going to their shop for years and only noticed a change with the new staff. This used to be the best smoke shop in Elk Grove. read more

This store is great. The owners are just plain happy guys who love to talk. There inventory is big, the store is clean, and the prices are reasonable. I went for a hookah pen but I'm going back for much more. read more

The owners are chill & will work with you on prices for multiple items. Lots of items to choose from :) glass accessories posters incense etc. read more

Been to this place since I was in the 11th grade, family ran and very hospitable this store offers more than just paraphernalia. Always open and with a plentiful variety I do recommend. read more

I have been going here for a while, they have always been very professional and friendly at the same time, no matter who's working which is a must at any smoke shop, no weird or awkward people making you feel tense. I have always left satisfied with anything I have bought their. They are very patient here, Iv came in several of times not knowing what I wanted and have left with buying nothing lol but still they are very patient, which is one of the reasons I try and only come to this smoke shop in specific. I also come because their prices are very low and reasonable with a good selection of high priced stuff to even lower priced stuff. Chill place overall read more