Been going to this location years now. Staff is very friendly and helpful. They always greet me when I come inside the door. They always have the products that I need in stock at a great price. read more

This place is over charging. I was over charged 8 dollars on a box of dutches. I went to the car and came back to return the box and the woman who appeared to be on meth said, " no returns ". I promise you, you can find a better a place. read more

Tried calling several times. No answer several times and when they did answer they hung up on me. So I decided to go to the store. Waited to be helped for 15min and was never helped. The guy behind the counter was taking everyone else before me. Decided to leave before EGPD was going to have to be called on me. I will NEVER EVER GO BACK AGAIN!!!!!!! read more

This place will overcharge for ALL swishers & give u a speech where "California has the highest taxes on tobacco. So we can charge more than the price that is printed on the packages. The price on the packages are only suggested." Totally comfortable giving this speech and can't even look at you in the face. Serious?! Total BAIT & SWITCH..watch out. read more

Best store with best prices n authentic products definitely come back energy from employees is lively, always got the snacks for when the munchies hit. read more

I bought a disposable vape from this location, and an 30 min later it stopped working. I followed the instructions before using the product, and I also tried changing it when it stopped working. When I called the shop regarding the issue the manager reached out to the owner to see what he can do to resolve the issue, but the owner said there's nothing he can do(no refund, no replacement, and no discount) . I wasn't mad because the device stopped working I was mad because I felt like I was robbed by this shop. It would've been ok if they would have gave me a discount off my next one but nope. To me this seemed shady as hell and won't give them anymore of my business. read more

The staff is ok, not very knowledgeable with the Vape products that they carry. Beware of buying disposable vape products they sometimes do not work... The owner will not exchange manufactured defective products, even with proof of purchase. So basically you better try out everything you buy in the store in front of them or you will not be taking care of and will be stuck with a something that doesn't work. As a business owner why carry and sell products that are knowingly defective?!! I will not be coming back to store that offers 50% chance that products will work. read more

Very rarely have correct vape supplies in stock, (juices, coils, etc.) staff is hardly knowledgeable on the matter, either. Their credit card reader goes down about 5 times a week, and then they only accept cash which is unpredictable and an inconvenience at best. The store also doesn't open on time either, as sometimes they will open at 9:30, or 10:30 so instead of 9-10am. owner is also a very shady Indian Man, who refuses to give exchanges on any product, faulty or not. Which is illegal, an implied warranty is a thing. You bought the product with the assumption it would work. Most notorious with their puff bars. read more

I was just on this store when a young man started complaining to the cashier that she ignored him and helped someone else first. Yes, she was already helping someone, wait your turn. The guy then goes on to yell at the cashier saying he knows the owner she racists and it is because he is black he being disrespected.The dude was toaly out of line. he then turned and saw me, right after saying some racist stuff about white people and tells me it must feel good to be white. The cashier handled herself very well. If the owner reads this, you need to cut that guy off and ban him and give that cashier a raise. this happened at 12:10pm on Tuesday June 1st. read more

I walked into this business with my certified Service Dog and I was immediately yelled at that dogs are not allowed. I attempted to advise the employee that my service dog was registered through the city of Elk Grove, he asked to see papers. I explained that he was violating the Americans of Disability Acts. He continued to state that his boss says that Dogs where not allowed. I will tell you that they haven't a clue as to how to approach this issue. I advised the employee that he was wrong and I would take my business to another place. I will follow up with the owner or manager. My service dog goes everywhere in this city and else where with no issue. I have served as a civil servant for 29 years and this is wrong. This business needs an education in ADA law. read more

The staff is awesome, Mason helped me on the phone and the other man assisted in the store. Their brand of e-cigarette I believe is bolt is great. They let you try it in the store. If there is a problem they vow to resolve it. Unlike Tobacco Man and Cigarette Circle. Try this place and dump the other two places. At least here if I spend 30.00 I will get my monies worth. read more

I moved down to Laguna West last year and have visited this store fairly often, and each time Nick and Kyle have been amazing!! They make me feel welcome, and even if there is a line, they don't rush me. They make me feel like a priority as a customer every time. They both deserve a raise - customer service is everything !!! read more

I cant believe the terrible service i just got at this place. I purchased a Puff Plus from this place and right out the pack the light on it was on but nothing is coming out of it. I came back to the store to see if i could get an exchange for it or my money back. I was going to show the man working there how it isnt working because it clearly shows its not working but he quickly cut me off and said there is no returns in store and that if i needed to make a return i would have had to use the Puff bar in store and if it wasnt working there then he would take it back. I find it uncomfortable and terrible that i have to test out your product before leaving. I wasnt able to return the item and i feel like during this dangerous pandemic going on, we would have safe devices to smoke out of however this place sells complete fakes and their service isnt worth having. I spent $20 on a fake Vape. read more

Excellent service. I'm from LA and came by with friends. The ambiance was great and the cashier was very friendly!!! read more

Laguna Cigarette City - Good customer service - Tobacco Shops Near Me - Elk Grove, California

Don't not go here to buy ANY HOOKAH PRODUCTS, they are overpriced and there price changes all the time they overprice there fumari first they charge me around 13 bucks second time they tried to charge me almost 15 bucks, after they tried to pull a fast one I drove to another smoke shop close by got it for 11 bucks, I usually buy my hookah products online but it was last minute I needed flavor this smoke shop was close by, every hookah product they sell I knew it was a rip off because I've been to other shop shops in Elk Grove laguna andddddd willl never come here in my again. Oh and be advised they do discriminate meaning they charge u based on your race and your gender, broken English fobs what can you say? This place discriminates, charges you what ever there in the mood for and has bad customer service ??? Don't go to this smoke shop don't waste your money RIPPPPPPPPP OFFFFFF read more

If you say you open at nine you should be open at nine it shouldn't be 905 and there's still nobody inside or outside of your store. It's really bad customer service to say you open at nine and not be open. I normally love this store but the past few times I've tried to come here right before you open there's nobody even remotely close to it when you're supposed to be open. read more

Excellent customer service! Kyle is so helpful and nice! He never makes me feel rushed, he always take his time with me and help me figure out which vape works best for me. Thanks so much Kyle! read more

This place is right around the corner from my house and work and it's so convenient. I love that they keep my backwoods in stock and let you check on the fresh packs. I honestly do no like to go to any other place within the south sac/ Elk Grove area because this is as good as it gets if I need my goods. Kyle is phenomenal and makes sure the vibes are always great when I come in! read more

The guys that work there are awesome, but the owner is a different story. The guys are always upbeat and super friendly, but the owner is hella rude and grumpy. He has a limit of 5 packs of cigarettes per customer. If you want more than that your only other option is to buy a carton or come back another day . When they have the promo Marlboro cigarettes, he only lets me buy 2. It's also an additional $.50 to use a credit/debit card there. That's pretty typical of small smoke shops and liquor stores or whatever, but I've never been somewhere that puts a limit on how many you can buy. It's pointless to go there and buy promo smokes that are $.50 off per pack when he then charges you $.50 to use a card if he'll only sell you 2 packs. It's really not even that great of a deal anyways because their Marlboros are $7.95/pack, so with the promo it's on par with the cost everywhere else. Yes, I could go somewhere else (and usually try to remember to get some while I'm out and about), but this is the closest place to my house. read more

One of the young Indian men tried taking my mom's $20 and confusing her with different bills after my mom said to give her back the $20 3 different times. Good products, but sketchy people. Always remember to count your money and know what you're owed or they WILL try to be scandalous! read more