This place keeps billing me. I had an emergency and had to go to ER in Jan 2020. They are STILL…read morebilling me. My insurance paid them, but they assume that since I HAVE insurance, I must have deep pockets! They keep sending me bills and it is now JUNE. This is one of a handful of bills. They are contracted out by Providence Hospitals so if you don't want to deal with them, Don't go to providence hospitals! I didn't know they would drag me like this and didn't even know Providence had private imaging contractors. I will never go back to Providence now for that reason. Shame on these people. They will latch onto you if you have insurance and won't let go.

Pitts Radiology is a scam operation. Never received a bill from them. A year later I get a call…read morefrom a collection agency, asking me to pay a balance. Not even sure what it was for, since it was so long ago. Tried to call their billing department to find out. Was kept on hold for 45 MINUTES! They never answered their phone. Since I didn't have an account number, I couldn't log into their online bill-pay website. Clicked on the icon to wait for a chat. Waited 25 minutes for someone to come on, and was told that they cannot provide me with my account number to log on (even though I could provide THEM with my DOB, date of service, amount due, and any other information they might need). Thought I would go in person to their public address: 1519 Marion Street, Columbia, SC 29201. Went there, and guess what? There IS no such address. It's the back side of a Baptist Hospital Building. If you call the phone number associated with that address, 803-296-5954 (their supposed administrative office phone number), you get an outgoing voicemail from Melanie Jackson, giving you all sorts of other phone numbers to dial. But no one on that line answers a phone. I'm guessing that Pitts is scamming their clients, by turning faux bills over to collection and figuring out that half the suckers being called will just pay it. Maybe I'm wrong, but let them prove me wrong. They're either one of the most incompetent medical service providers in the region or one of the most corrupt. Can't tell.

I had a negative experience with the front desk staff (female, red hair color, ponytail). She was…read moredismissive, rude, talks monotone and lacked basic professionalism. As a patient, you expect to be treated with respect, especially in a healthcare setting. Unfortunately, that was not the case here. I strongly recommend management address customer service at the front desk, as it sets the tone for the entire visit.

Check-in was friendly & space was clean. As far as getting you into their schedule quickly I really…read moreappreciate what the Palmetto Imaging group is able to do for a much better price than competitors. I wish ultrasound techs would've been able to answer a few more of our questions but we got what we needed in a timely manner.

When I moved back to Orangeburg, it was due to my mom and sister diagnosed with breast cancer. I…read morewas informed by my doctor to have a mammogram twice a year due to family history. I was referred to Clermont in Orangeburg; the radiologists were always friendly and professional. The receptionists were not. When I went in 2020, it was unpleasant. It is always complicated and horrible because the insurance company tells me one thing and Clermont wants to charge an exuberant fee. Due to my having a lump which concerned me, they finally let me have the procedure. I called the insurance company afterwards and they informed me due to my situation, I would not have to pay. I went back on 8/29th, and the experience was awful. First, the receptionist did not speak, smile, or anything. Second, she told me I had a balance, and I should not have. Third, my Dr. ordered it due to my situation. And finally, she rudely informed me that I had to pay $291. 91. What kind of deductible is that? Three days prior, I learned another immediate family member had breast cancer. This heightens my fears. She offered no options; appeared cold, callous and uncaring. She told me either pay the almost $300 or reschedule. I asked if mammograms were offered anywhere else and she nastily replied, "The hospital but they cost more" I will NOT return even if I get the money. I don't trust them at this point and I do not want to give these people my business. I informed the main office in Florida and the person I spoke with was supposed to talk to the director and call me back the next day. Early detection is critical; yet it saddens me that Clermont Radiology is oblivious to that, especially the Orangeburg Office. I will research other places to have the mammogram done even if I have to go out of town. I don't recommend Clermont Radiology in Orangeburg to anyone. Now I have used them in Florida and had a pleasant experience. As a matter of fact, since it is a routine test for women my age, I don't ever recall paying a deductible anywhere and this was before breast cancer was in my family lineage. Go figure.

I have been burned by the MRI machine at the Assembly street location. I told the technician that…read moremy skin was hot. He felt my skin and he said that it was like a sunburn and to put some ice on it. Well I have a burn mark on my skin and I do not feel good about it. I had read that an MRI burn may cause other injuries to the body also. I will be looking into other things. Please be careful when you go to any facility and ask them about your chances for a MRI machine burn.

Great staff! Quick and easy to get appointments. Highly recommend for your ultrasound!read more

Top quality!! The technician, Michael was patient and did…read morehis best to make me comfortable. Kind and caring staff overall. Would definitely recommend them.

I am not happy at all with the response of Palmetto Imaging West Columbia. I was originally…read morescheduled for the Irmo office and switched to West Columbia. I had a STAT CT scan ordered on Wednesday and as of at 3pm on Friday the test was not read by the radiologist. I had to call and ask why I did not received a notice of the results. I called the office and was told "Oh I'm not sure why it has not been read yet." I was told on Wednesday the test was STAT! I left a message for what I thought was the office manager on Friday and its currently Monday 1:54pm and I have not heard anything from her. I call today (Monday) and left another message over an hour ago and still no one has called me back and the ordering physician has not received the results yet! this is HORRIBLE SERVICE. I am concerned about several medical issues I have going on and this location has no concern at all. The only person that really showed any care at all was Destiny when i spoke with her on Friday after Mike did not send my results like he said he would before he left for the day. I WILL NEVER GO BACK TO THIS LOCATION EVERY AGAIN! If your health concerns are minor this location is for you. If you have issues that are concerning to you please consider my experience!

Take of care and concern about the patient. They ensure to maintain your privacy. I always have a…read morewonderful experience when I am there.

I used their imaging services. As previously, they do an excellent job. I did not realize that my…read moreseafood allergy however would mean that a CT scan with contrast dye would cause me problems. I did not feel well all the next day. I will know better now not to get contrast dye.