I own a Catering Party Planning company and have been using Imperial for years. They always came through for me. The past three times have not been good. Yes, I know, but I give everyone a second chance. I should have left them at two. Here is the scenario of a wedding that has been booked for months at Oleta River park. All I ordered was a 10x10 white tent, 4- 6ft tables with spandex table cloths ( because of the wind) and 30 white padded folding chairs. The day before at 3pm I was informed that the spandex cloths were not available. I worked with them and asked for the largest they had so I can tuck them under the legs so they wouldn't blow around. I had to spend an extra $20 for table clip because they didn't have them. The morning of the wedding the bride calls and said the chairs were very dirty. The delivery person put up the tent and it was so dirty under and on top. There were bird droppings and dirt on a white tent. I called the emergency number and spoke with a most rude unprofessional man. He told me that it was impossible that the chairs were dirty. He argued and yelled at me on the phone. I had to send pictures because he didn't believe me. I sent pictures and was informed that he was sending someone to clean everything in 45 minutes. Never saw that person. They came 2 minutes before the wedding with others chairs that were just as dirty. I had already had my staff bleach what they could. This is why we rent, so we don't have to clean. I asked the rude man for his name and his reply was WHY? I said, " I like to know who I am speaking to. He replied Mike which I knew he was making up. Needless to say, Do not use Imperial for anything. It is a waste of money. i could have bought new and been very satisfied. I have never written a review but I feel that the embarrassment I felt for me, my company and the bride, warrant this long review. Sincerely, Walter Rice & Rice Catering read more

As Event Producer I am pleased to share a positive review for the prominent rental company based in South FL-Miami. From the initial quotation request to the delivery and retrieval processes, the team consistently demonstrated attentiveness, professionalism, and respect. Their guidance throughout the rental process was invaluable. Noteworthy attributes include their diverse inventory of quality pieces and furniture, as well as their unwavering commitment to customer service and punctuality. I remain a loyal customer due to their exceptional service, and I highly recommend their services to others seeking reliable and courteous rental solutions. Special thanks to Ari and Shalymar for their generous and helpful attention. -- Me complace compartir una experiencia positiva para Imperial-Decora Event Rentals de alquiler ubicada en el sur de Florida, Miami. Desde el momento de la solicitud inicial de cotización hasta los procesos de entrega y recogida, el equipo siempre demuestra de manera consistente atención, profesionalismo y respeto. Su orientación a lo largo del proceso de alquiler es invaluable. No menos importante quiero mencionar que tienen un variado inventario de piezas y muebles de calidad para cada concepto de diseño, así como su compromiso con el servicio al cliente y la puntualidad. Permanezco como cliente leal debido a su servicio excepcional, y recomiendo encarecidamente sus servicios a quienes buscan soluciones de alquiler confiables y corteses. Gracias especiales a Ari y Shalimar por su gener atenciones. read more

Let me first start by saying that I own a new Event Décor & Planning business and it is extremely hard to understand his fast paced, multi-leveled industry yet my passion for creating art and succeeding is why I am here to stay!!!! My company, my brand, my energy, my inspirations all thrive from everyday inspirations... I must say that Maria Luisa at Imperial Rentals is certainly apart ofy inspiring moments! Maria not only focuses in on my event but she also pictures the event in setting and counsels me to making the appropriate decision as well as keeping me sane during stringent, rushed orders. I am almost always last minute, yet I know with Maria it will get done and my clients will be satisfied! Imperial Rentals make my life as an Event Designer & Planned much more easier as the site is easily accessible for choosing products and reviewing pricing with my clients. So far I am a happy client, as I aim to please my clients!!!! THANK YOU!!!!! Cheers to a continued business relationship and much success, laughs, and headaches along the way!!!! -Kyerrah, Detailed Affairs Events read more

We recently used Imperial Chair Renting Company for our engagement party, and they exceeded all our expectations! From the moment we reached out, their customer service was outstanding--responsive, professional, and incredibly helpful in guiding us through the selection process. The chairs arrived on time, impeccably clean, and in perfect condition, adding a touch of elegance to our event. The quality was top-notch, and they really elevated the overall aesthetic of our party. The delivery and pickup were seamless, with the team handling everything efficiently and with great care. What truly stood out was their attention to detail and commitment to making sure everything was perfect. They made the entire process stress-free, allowing us to focus on enjoying our special day. We couldn't be happier with their service and would highly recommend Imperial Chair Renting Company to anyone planning an event. Thank you for helping make our engagement party so memorable! read more

This is the second time we've rented from Imperial Rentals for our large events, and they consistently deliver five-star service! We are extremely satisfied and will continue to use them. From start to finish, the entire process is organized and seamless. Both the delivery and pickup crews were perfectly on time, which is a huge relief when you're managing an event timeline. The level of customer service is truly outstanding. Our sales representative was incredibly flexible and took the time to listen to our needs and concerns, even offering several great, practical suggestions that made a real difference in our setup. Finally, the delivery and pickup crew were notably polite, respectful, and helpful. They handled everything efficiently and professionally. If you are looking for reliable service, great inventory, and a top-notch team, Imperial Rentals is the company to choose. We will absolutely be renting from them again! read more

We had another company scheduled to provide a tent for our event and they stopped communicating three weeks before our event. I was referred to Imperial Event Rentals and had the great fortune of speaking with Lauren on my first call. Within hours she sent me a quote and the next day we had a signed agreement. Lauren was responsive and very professional. The delivery was scheduled and we received constant communication regarding the arrival time. The drivers came as scheduled and set up our tent. The product was fantastic, the service was amazing. The morning after the event they came and cleaned everything up. Our experience was great. It was actually a stroke of good luck that the other vendor backed out. Thank you for making a difficult situation turn into an excellent experience. Imperial will be my first and only call for future rentals. read more

Todo lo bueno que yo pueda hablar de imperial party se quedaria chiquito, lo unico que voy a decir es que llevo 4 Anos haciendo mis eventos con Ellos y nunca me Han quedado mal conosco a gerardo desde que empezo el party rental con un camionsito chiquitico verde casi callendose en pedasos jajajjaj y ahora tienen 3 warehouse ni se cuantos camiones pero deben ser mas de 10 porque me Los tropiezo a cada rato. Yo no creo que Ellos Hayan logrado esto quedandole mal a Los clientes, si creo en la invidia de Otras companias que no les gusta ver a una compania creciendo tan fuerte como lo esta haciendo imperial, Dios bendiga a este muchacho para seguir adelante, quiero que sepas que yo sere clienta tuna de por Vida you earn my trust. Thanks for all the good service you provide to me and my family. read more

As a wedding planner and ordained minister, finding the right party rental company is vital. I contacted Imperial Party Rentals because of their Victorian style rentals. The wedding was a steampunk theme and we needed everything to be perfect. We ordered the Victorian seating, light oak dance floor, and the Bemgali table linens. Everything arrived on time, was packaged neatly, and had no flaws. Everything was in excellent condition. We did have a little difficulty at first with ordering, but it was due to the time it took to find what we were looking for. I contacted customer service and they were very friendly and helped us choose exactly what we needed. The couple was thrilled and I was thankful for the professionalism and promptness of the company. I will definitely use them again. read more

I couldn't have asked for a more perfect wedding arch setup! From start to finish, the team was incredibly professional, responsive, and easy to communicate with. They made the entire process stress-free and truly listened to what I envisioned. The setup itself was absolutely stunning--everything was done with such attention to detail, and it looked even more beautiful in person than I imagined. It created the perfect romantic atmosphere for our ceremony and photos. They arrived on time, worked efficiently, and handled everything seamlessly. You can tell they really care about their work and their clients. I highly recommend them to anyone looking for a reliable, talented, and professional team. Thank you for making our special day even more magical! Thank you very much!!! read more

I had an amazing experience with Imperial Event Rentals! I reached out at the very last minute needing tables, chairs, and tablecloths for an event, and they came through without hesitation. From start to finish, they were incredibly professional, responsive, and helpful. Not only did they accommodate my tight timeline, but they also made the entire process smooth and stress-free. The order arrived on time, in excellent condition, and everything was exactly as promised. I truly appreciate their reliability and outstanding customer service. It's rare to find a company so committed to getting things right, especially under pressure. I highly recommend them for any event needs and will definitely be using them again in the future! read more

Quiero agradecer muchísimo a Imperial Party Rental por el excelente servicio. A pesar de que estaba bastante encima de la hora con mi evento, hicieron todo lo posible por ayudarme a conseguir los manteles y las sillas que necesitaba para mi celebración. Vanessa fue súper amable, atenta y paciente durante todo el proceso. Me ayudó en cada detalle y siempre estuvo dispuesta a buscar soluciones para que todo quedara exactamente como lo imaginaba. Gracias a su ayuda, pude decorar mi celebración de una manera hermosa y elegante. Definitivamente los recomiendo por su profesionalismo, atención al cliente y disposición para ayudar incluso en momentos de presión. ¡Mil gracias por todo! read more

I was just on their website looking for a few items I needed for my daughter's upcoming birthday. The person I chatted with was completely RUDE and UNPROFESSIONAL. They obviously don't give a crap about your business. I don't know how they get customers at all! All I know is that me and my money will be going someplace else. Don't use this horrible company! I asked if the person for pricing on some tent sidewalls and they told me to go look at the webpage. I did and then they gave me a different price. And were completely unhelpful. BRING YOUR BUSINESS SOMEPLACE ELSE. If they don't want to help me before 10AM then they shouldn't send a chat request asking to speak to me!! read more