Unfortunately, my experience was very disappointing due to poor customer service. Communication was…read moreslow and unhelpful, and my concerns were not taken seriously. I felt rushed, dismissed, and left without clear answers or solutions. For the amount of time and money spent, I expected a much higher level of professionalism and care. This experience has made me hesitant to return or recommend this business to others.

To start, we did not originally hire Servpro of Miami Beach because the flood originated on the 4th…read morefloor of our building and we are on the 2nd floor. The situation in itself was not anyone's fault but dealing with Servpro of Miami Beach made it absolutely awful. They showed up one day at about 2-3P and told us that the insurance company for the company on the 4th floor would not cover their services beyond that day and Servpro came to us and said if we don't pay them now they will come in and remove everything. This was on Tuesday and the flood took place on Monday (a holiday so no one was around). We had almost no time to pivot but didn't want mold to grow so we asked for an estimate before we agree. They took 2 days to get us an estimate for this which is crazy to me because how would you have known what to charge me upfront? Moving forward, they eventually remove all of their equipment but they left everything wrapped in plastic and left vents open. They asked for our approval to move forward with the repairs to the walls where they had to cut them open and again we asked for an estimate which brings me to today, over a week and 2 follow-up emails later, we still dont have an estimate. We told them that we no longer want them to do the repairs and asked if they would come to remove the plastic that they left on everything and close the vents they opened and they essentially said no. I feel that they tried to take advantage of us by waiting to ask us to agree to things without an estimate with our backs against the wall. I would never hire them. There are too many other options to have to deal with anything like this. If you do hire them, ask for estimates because their actions come off as shady to me.

I am beyond thrilled to share my renovation experience with Cutting Edge! It's our first-time home…read moreowning, and we bought a loft in Coconut Grove that required a lot of TLC. From the moment we decided to renovate our kitchen, living room, floors, and sheet rock, Alejandro, our project manager, made the entire process smooth and stress-free. No text message went unanswered. In fact, he always replied within seconds! His dedication to our project and outstanding communication truly exceeded our expectations. First and foremost, our kitchen makeover is nothing short of spectacular. We had a vision of creating a modern and functional space that would become the heart of our home. We wanted a WOW factor, and Alejandro brought it to life with exceptional precision. From the sleek cabinetry to the stylish countertops and backsplash. Every detail was meticulously executed. The flooring installation was equally impressive. Alejandro not only helped us choose the perfect flooring option for our vibe, but handled the installation with utmost care. Our floors now showcase a modern, durable finish that instantly elevates the ambiance of our loft. As for the sheet rock, Alejandro and his team worked diligently to smooth out imperfections and create a seamless finish throughout the loft. Their attention to detail was evident, leaving us with perfectly smooth walls that serve as the perfect canvas for our interior decor. I'd heard horror stories of contractors, especially in Miami. Everyone is shocked when I tell them how amazing Cutting Edge was. Alejandro's expertise and professionalism were invaluable throughout the entire process. He communicated with us DAILY and HOURLY. Every morning we'd have a team huddle to discuss what the schedule was and what to expect. He kept us updated on the progress and ensured that our vision was taken seriously at every stage of the renovation. His input and suggestions were invaluable. Never once did he say, "we can't do that." He found a solution for everyything. His problem-solving skills are beyond commendable, swiftly addressing even the most minor of challenges that arose along the way. Moreover, the crew of workers he brought into our loft were not only skilled professionals but extremely courteous and respectful. They treated our home as if it were their own, leaving it clean and tidy at the end of each day. Alejandro's seamless coordination between the various teams involved in our project was impressive, and the timeline was adhered to impeccably. I want to also call out WAD Designs, who handle our kitchen design. Isabel and her team walked us through lighting, color and style, and choosing appliances. We had no clue what we were doing--we didn't even know how to choose the right materials--but with the combined efforts of both Alejandro and Isabel, they taught us everything we needed to know. No question was too ridiculous to ask, and I am walking away from this renovation with a whole set of new knowledge. The end result is nothing short of our dream space that we are PROUD to call our home. We owe it all to Alejandro and the Cutting Edge family. If it isn't clear: I wholeheartedly recommend Alejandro and Cutting Edge to anyone seeking high-quality home renovation services. If you want a team that not only delivers outstanding results but also prioritizes customer satisfaction, look no further. We felt part of a family with them. Thank you, Alejandro, for your patience, fortitude, and hard work in transforming a space into a home!

I used cutting edge to remodel my master bathroom. They did an amazing job bringing my perfect…read morebathroom vision to life. I must say I am in love with the work. They were very good at making sure that I was involved in every step from the demolition to completion. They're work was very detailed and looks perfect. I would definitely recommend them to anyone.