There are two places that I am VERY hesitant about going to... car dealerships and auto repair shops. Having said that, I was asking around to find out where the best place in Greenville was to get my Infiniti worked on and a friend told me that he brings his to a small shop on Dickinson called Import Services and was more than pleased with the people, quality of work, and the price. I needed so basic maintenance done to my car so I reluctantly decided to stop by. When I got there I was received by one of the owners with a big smile and a hello. I began talking with her and explained what I needed done and that I have been unable to find a repair facility that I could trust to work on my "baby". She instantly reassured me I had nothing to worry about and that they guaranteed all their work. I decided to take a chance and I'm glad I did. I have been going there ever since. The owners (and employees) are the type of people everyone should associate with in life...truly good hearted people. They are straight forward, honest, loyal, and giving individuals. They are ALWAYS willing to help someone out with any circumstance that they might have. They are not just trying to make a buck off you like most everywhere you go now. They want to do a good job for their customers at a good price. What more can you ask? I have been there numerous times for anything from basic maintenance all the way up to complex electric problems and have ALWAYS treated with honesty and respect. Due to that I have referred several of my family and friends to their shop and they have all had the same experience. I now have the pleasure of calling Kimberly, Waylon, and the whole staff at Import Services "friends". Go there. Trust them. You will not be disappointed. read more

I own a 2011 VW Jetta SEL, it recently went out of factory warranty, and needed a very extensive service. Since it so expensive to take it to the dealership, I asked around and Import Services came highly recommended and suggested by other Foreign car owners, so i decided to give them a shot. I stopped by in person to schedule my appointment. I was greeted by a friendly staff and scheduled an appointment for the next day. I dropped my car off and was provided a ride home by their very kind, and safe, courtesy driver. A few hours later a received a call that my Vehicle was ready and asked if I needed a ride back to the shop to get my Vehicle. I accepted the ride since it was such a convenient service they provide. The driver showed up in the time promised and took me back to the shop. While at the shop the Owner Waylon spoke with me about the service they performed and advised me on what I should do to extend the life of my Vehicle. I payed for the service and was given a pen to keep in my car. I would say that overall it was a very unique experience. I have had wonderful service experiences in dealerships, but what Waylon and Import Services provides Eastern NC, is way above and beyond any dealership I have ever been to. Good Christian people who deserve all the blessings they have in life. read more

I have been going to Import services for all of my repairs for muiltible vehichels I have owned over the years. I have had a 1996 Cadilac fleetwood, 2001 land Rover Discovery, 2002 Audi A6 3.0 Quattro, and currently a 2002 VW 1.8 turbo passat Rabbit 5 speed. Import Services has done eceptional work on any issue I have had over the years. The staff are very poliet and honest about anything that needs to be done. I have some mechanics backgroud and they have never tried to sell me anything I did not need. They have no problem sitting down to explain anything they must order or how somethign must be fixed. Their prices are great for the work provided. I will never take my car anywhere else to get the work done unless it is dealership required for warrenty. The only issue I have ever had is the wait can sometimes be a bit long. It is understandable considing the exceptional service. This is more than made up for when I have had things happen and needed my car asap and they could do it for me. I would greatly encourage anyone with any make or model of car/truck to use Import Services L.L.C. for their repairs. read more

I took my S550 benz in for service front breaks and roates transmission mount and oil change, i was going out of town so I paid for the job in full when I dropped off the car, about 3 hours into my trip my phone rang it was the owner who i never met__who wanted to inform me I DID NOT NEED BREAKS OR ROATERS, KEEP IN MIND THIS JOB WAS PAID FOR NOT JUST PARTS BUT LABOR AS WELL. THIS KIND OF HONESTY IS HARD TO FIND TODAY, Now the Customer serviceis also 2nd to none be it being made to feelas comfortable as possable while you wait or a ride to your home or job,fair pricing and and quailty work, this was over a year ago now i have my 350 Z in for repairs after being in a accident after looking over the car the owner said i will take care of it ..."DO YOU NEED A CAR TO DRIVE".... I HAVE NEVER HAD ONE NEGATIVE Encounter When dealing with import services I would send my wife my mother my sister into this shop alone and not have one worry of them being taken advantage of. Great shop great service thanks Import Service. read more

I had an incredible experience at Import Services and felt it was worth sharing! I was having some car trouble, and even though I already had an appointment scheduled (they're a busy shop, which speaks volumes), the owner himself came out to help me. He immediately took my car for a quick test drive around the block and, in just a couple of minutes, was able to pinpoint the issue - an ignition misfire. I had been confused because the engine code didn't quite match the problem, but he knew exactly what was going on. What really impressed me was that he didn't charge me extra for such a quick diagnosis! He even took the time to explain exactly what I could do to fix it myself. I went home, replaced the part, and the car has been running perfectly ever since. If you want a mechanic who's not only skilled but also genuinely cares about helping people, Import Services is the place. I'll definitely be coming back for any future car needs. Highly recommended! read more

By far the best shop in Greenville. I came to know Import services 5 years ago because I needed work on my 2003 Ford Explorer done. I first took my vehicle to another shop that I had been using for 3 years and they told me the work I needed was going to cost me over $4,450. A co-worker told me about Import Services and that same work costed me $ 1,400 dollars and tail this day my truck is still running great. Since that time I have taken all of my vehicles to Import Services and if they ever advise that I need something done, I trust them and have it done. Some of the most honest people I know and trust them completely and I send everybody I know that needs any work done on their vehicle. I Love Import Services and so would you. the Best..Trust me. read more

I saved $400 smh... I stay in Greenville NC and I am so happy that I got a second opinion on my 2001 Lincoln LS V8 " so sexy". So I was told that I need a new Cylinder Head Replacement oil and a coil pack the cost $1100.00 " the Bad shop" . My wife went to Import services to get a car check up for about $55.00 And they said there was nothing wrong with her car " Most shops come up Something " Soo she told me to go to Import services, they informed me that I only need a Head Gasket, oil and a coil pack the cost $700.00 $400.00 I saved Yessss..... Great people great Services it was done in two days : ) read more

I recently purchased a high mileage Mercedes. l knew I was taking a chance with this car and sure enough , 3 weeks later it broke down. Had it towed to Import Services and they quickly diagnosed it as a worn out alternator and had it repaired quickly and expertly. Bill the service manager gave me a confident peace about my decision to trust them with the repairs. An elite establishment with an elite group of professionals. Thank you gentlemen!! A customer for life !!!! Jim P. read more

Import Services is the real deal. Honest, knowledgeable, and efficient everything you want in an auto repair shop. They took care of my vehicle like it was their own and explained everything clearly without trying to upsell unnecessary work. The team is professional and friendly and the turnaround time was impressive. If you're looking for reliable service and quality work, Import Services is the place to go. Highly recommend read more

Superior and honest service from Import Services. I was visiting from out of state for a while during the winter and my car needed a bit of attention. The people at Import Services were trustworthy, sharp, and I would definitely bring my car there again if it were in need of repair. So nice to find a mechanic to trust! Thank you to Import Services! read more

Great place Great people. From the courteous shuttle driver and their great technicians, this place is simply amazing wouldn't ask for anything more in a foreign automotive repair shop! They helped me repair my 2007 BMW 328 quality and speed surpassed all my expectations, prices are great to! Would recommend this place to anybody. read more

Incredible service. My entire family gets work done here and we have never been disappointed. I now live out of town but just had them do some work on my car during my short stay in gville. As always, they were extremely accommodating and beyond affordable. Thanks for running such an efficient and professional business. read more

Highly recommend Waylon! He did a great job on my car. He replaced the spark plugs, fixed a leak, inspected the brakes, and repaired a coolant leak. Very professional, honest, and got everything done efficiently. My car is running so much better now. Definitely appreciate the quality work and would use him again! read more

Awesome company! I cant tell you enough how nice these people are. Their customer service is excellent. I got my vehicle back the same day I dropped it off. They are trustworthy and honest, I immediately felt comfortable leaving my car in their hands. I will definitely go back to them in the future! read more

I needed multiple minor repairs on my VW. Joe (service manager), took the time to explain in detail what each repair entailed, and rated each from absolutely necessary to continue driving to the "something I should consider in the near future". Great service at this repair shop. read more

I've had a few vehicles serviced at Import Services and have never had anything remotely that I could complain about. The customer service is always great and the time to get my car back is always fast. They are really great people with a great attitude towards their customers. read more

I've had many vehicles serviced by Import Services and never once have I been disappointed. They always have top notch service and straight forward pricing, and do back their warranties. By far, the best service I have received in my 18 years of owning vehicles. read more

Since the moment I Walked in I feltvery welcomed, they were very honest Fair prices and they showed to.me carefully What easy the issue with my car before it got fixed I.recommended them everytime read more

I would recommend this dealership to anyone, especially those with Mercedes! The staff is very helpful and will make sure that you understand the work being done of your car. read more