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Independent Business Solutions

5.0 (1 review)

Services - Independent Business Solutions

Accountants

Bookkeepers

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4 years ago

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H&R Block

H&R Block

1.7
(3 reviews)

Horrible service on Cobb Parkway H & R Block location in Acworth, Ga. I've used them for the last…read more3 yrs for my business taxes - the first year was horrible, but I went in person and the questions the tax prep person was asking made me question if she was able to do my business taxes. After several text messages asking questions about what I thought was simple business expenses --- she did pull it off and get my taxes e-filed by the S Corp tax filing date in March of that year. Each year got worse; you'd think it would be simplier since they already had my business info onfile - but not so, last year, I got many runarounds, each time acting like they were doing my taxes, wks passed on updates, when I'd call - it would be shallow answers and no calls returned. Last year, I ended up having to do my own personal taxes on tax day because they kept acting like they would do the taxes - but on tax day, not returned calls - I had to do them myself on tax day!! yeah, I did get a call at 2:30 that day, saying they were ready to review them with me --- but I told them I had to go ahead and do them myself since I hadn't heard back from them, and it was TAX day! This year, it was new staff there - but even worse; they did an online mtg with me in mid Feb; the person I spoke with seemed confused about the business expense part - which was simple in my view... I called again several times over the past mth to see if they taxes were being done - because today is TAX day again for businesses. Yesterday I left a call with a young man who answered their phone, no returned calls. So I had to do my own taxes again today for my business this time! Glad they were pretty simple and it's a small business! I'm finished with them... even thinking about contacting a lawyer about how they have added stress to my life by acting like they are doing my business taxes, and then not doing them right up to and on TAX day! HORRIBLE business and employees there who just don't care about taxes, or helping people with their tax filings.

I think they are charging way too much for the service they supply. For the most part the tax…read morepreparers do a good job. It is entering basic info then the computer program checks the work. If they missed something the program finds it then they have to go back and fix. I just think the price needs to come down a bit but overall not a bad place to get your taxes done.

Ellen Springer, MBA CPA

Ellen Springer, MBA CPA

3.0
(2 reviews)

I have been using this firm for a number of years and they have prepared my annual income tax…read morereturns. Ellen explains my taxes in plain English and in ways that I can understand. I would highly recommend her. David O.

Update 9/25 Ellen followed up Friday saying our personals taxes were completed. Not filed, just…read morecompleted. Remember, we have paid our retainer, and we have paid every invoice to this point, paying them electronically day of receipt. After noting she's completed our personal returns Ellen's email turns angry. I'm deciding whether to post Ellen's response because it carries financial threats regarding our filings, and what I perceive as ultimatums. I will share the email with anyone who requests a copy, however, I will fall short of posting at this time because it is quite concerning and I have to consider long term what our options our. When I requested our Personal taxes, as well as documentation that they've been filed, Which is what I had to demand regarding our corporate taxes as well, below is one of several email responses from Ellen, again, I described another above. As a side note, regarding Ellen's message below, I asked for her to tell me what part of my review was not 100% spot on, to which she did not address. On Sep 24, 2024, at 6:39PM, Ellen V Springer, CPA espringer@springercpa.com wrote: Why should I send it to you after the way that you blasted my firm on Yelp? Why would you want anything else from me? Perhaps you would be happier with someone else doing them. So remember, Ellen has all of our personal information. We're coming up on our filing deadline, We've paid Ellen's retainer and she told us Friday she had finished our returns. This is her response. My response to Ellen came this morning, 9/25/24. Ellen, If Karen and I don't have answers by noon regarding our personal returns, I will post your response, verbatim, without hesitation. We refuse to play games with you over a matter as critical as our state and federal taxes. Your continued responses are emotionally based responses. Your responses are void of resolution. Your responses, rather, are combative, circuitous and misrepresentative of the facts. You're holding Karen and me hostage as to how you move forward? This is gravely concerning and highly unethical. Karen and I have grave concerns as to how you've responded to us in a highly threatening manner. Karen and I have grave concerns as to the context of your recent emails. Your threatening tones from your email response where you first write that you've seen my fact based review on yelp, to you feeling it necessary to put in writing "Why Should I?" There are professional and ethical concerns that Karen and I both share regarding your actions, your words, these concerns run so very deep. When we finally receive a response from you it's laden with threats? You said in an email that you completed our personal taxes last Friday. If Karen and I do not receive a copy of our personal taxes by noon today, if we do not get notice today that you have filed our personal returns by noon today, I will share this email thread and seek outside assistance for resolution. Karen and I will do what we need to do to address this ethical and professional concern. Your threats regarding the critical nature of our personal information, our state and federal considerations, are causing Karen and me great stress and undue worry as evident in the emails and calls I initiated the week of September 9. I will not address this further with you. We are at the mercy of your intentions and actions regarding our personal filings, and that is not good for Karen and me. Sent from my I phone Regards, John Grattafiori TheGrattafioriGroup.com Ellen V Springer, CPA 11:42AM (22 minutes ago) to me, Karen I just got to the office from having doctor appointments this morning and I am calling the Georgia Board of Accountancy to determine what course of action to take. With warm regards, That is her response after I requested a copy of our personal returns as well as a time stamp of the filing. I filed a complaint with this board w/o 9/16. If you are familiar with accounting firms, many, like Ellen, create a portal to share information. To this date, nothing has been uploaded into the Portal from Ellen, no update, not a thing. Remember how many communications I had for a week just asking for an update? We have already paid Ellen several thousand dollars and we are still waiting for personal returns she said we'd have by 9/11/24

Independent Business Solutions - accountants - Updated July 2026

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