Awesome personal service you'll never get at CVS or any corporate chain. They are like an…read moreextension of your family and you can feel really safe leaving things in their hands.

You'd have to be crazy to go to the big chains when you can have the kind of personalized service…read moreyou get at Kaitlyn's. As soon as you walk in the front door you are recognized by the whole staff and are taken care of like family. I have Caremark insurance for prescriptions and they keep trying to force me to use CVS but that will never happen. We've been customers for 15 years now and to all the negative reviewers, I think the problem must be with you.

Assuming my test results come back quickly, this was five star service. Came here for a COVID Test…read moreneeded for travel. A tech came out to our car, and knew who we were. Mucus samples were taken immediately. They already had our names on the samples. They answered all questions. This was a great experience.

A few years ago, this was the only pharmacy in Charlotte that could fill my prescription for a…read morenewly released medication, evidence that they stay updated on new medications and use quality vendors. I read the reviews posted and they are actually true; they really are kind and more helpful compared to the chains. Although this might be expected at any small business it was not my experience at another of Charlotte's longstanding small pharmacies. A special plus for me is the quality selection of CBD oil for pets that I previously had to order online. (A few places carry Charlotte's Web but I have large dogs and need a higher concentration.) One of their employees in particular is very knowledgeable about CBD oil. After talking with her for the first time I did more research which confirmed everything she had told me. I feel confident in my recommendation because I have noticed that they spend time with all of their customers. Carolina Pharmacy has simplified my life and prevented a lot of stress and I am just sorry I did not know about them sooner!

Love love love this pharmacy and all the staff. I'm so glad I made the switch from the big store…read morepharmacy over to this family owned and ran. The fact is you're not just a number here. They care about all of their customers and go way out of their way if they need to... without hesitation. Having a pharmacy on your side and willing to go the extra mile is amazing!! Hopefully we are all healthy but we'll see you when we aren't :) Thanks for all you do!

Forced to use them over my regular pharmacy by my dermatologist. They force me to refill on THEIR…read moreschedule, not when I actually need it, then just cancel my refill on a whim with NO explaination. I'll change doctors if necessary to stay far far away from this place.

This is your hometown Pharmacy, seriously! Corey is the new owner & pharmacist. If you have a…read morequestion, he has an answer and if he doesn't know it, he will find it for you. Excellent customer service. Katie always has a smile and always ready to assist you. once you introduce yourself, they never forget name or face. Once you're established you're part of your family. They always answer all questions no matter how many times you have to ask. Delivery is available. I highly recommend this pharmacy to anyone in the area.

Love my pharmacy! They are always on top of it and their customer service is above and beyond! The…read moreowner is there every day and highly invested in his customers. Forget the big chains....go local!

TJ and and everyone else here is great. I won't get my scripts filled anywhere else. As a Nurse…read morePractitioner and a patient, having a pharmacy you trust is important.

The Pharmacist, TJ, is very knowledgeable. Have been using this pharmacy exclusively for over 45…read moreyears. The staff always has time to discuss whatever you need.

I've been going to this pharmacy for years and I must say they are the nicest people and very…read morehelpful unlike a large chain pharmacy. They are very quick to fill your prescriptions while you wait and the selection of other items they carry is nice too. I would highly recommend!

Larry was always great at CVS but now he is even more accessible. His pharmacy tech solved a major…read moreinsurance issue for me. Prices are comparable and store is well stock with OTC items. Way to go, Larry!

This pharmacist went above and beyond to get medications to a client that had recently lost their…read moremedications due to a fire. They were extremely helpful and understanding taking time to call the doctor and insurance. They made sure the client had the medications they needed. Betty RN

I had a MRI here 3/17. Set up payment plan after putting down a deposit ($500). 5/1 Insurance pay…read moretheir part. 5/18 I receive a bill for $1300. I stated a pmt plan was set. They stated my card was declined. Called credit card while on the phone. They stated no charge was submitted by them. I make a $500 (5/22) pmt while on the phone. This is far more than the 12 month pmt plan payment set up. Also fyi the of $500 pmt was with same card the pmt plan was set up with. How funny went through. I stated I wanted to continue with a pmt plan. 7/18 I receive another bill asking for full amt. I call my charge has not been charged. They stated my card was declined. I stated my credit card company said it was not charged. (FYI this card has no balance so there is no reason for it to be declined). I told the women i set up a pmt plan and please charge the card on file. She states there is no card on file anymore. I would have to set up the pmt plan again. I did ! Call on 7/21 pmt will only allow full pmt. I call they stated they would look into it. On 7/23 log on to their pmt portal because my card was not charged. Now the entire account is $0 balance and there is not even an account that shows pmt history or anything . My card was not charged either. i call the billing office they stated maybe it was sent to collections . What!!! Stay away from this company. They want full or no payment up front. They do not do pmt plans. Anyone who needs an MRI or any imaging go elsewhere. Reporting to BBB. Also look at reviews for other offices they are reporting the same fraudulent billing practices. Ive got breast cancer with two young kids. This company should not be allowed to treat their patients like this.

Went here for a CT chest scan on Friday, April 17th. I checked in with "Tita" who I'd previously…read morespoken to on the phone, and she is delightful-- cheerful, warm & very professional. Can't say much about the tech or "nurse" who conducted my scan. I had to ask nurse 3 times to move the pillow so it supported my head, not my upper back (which had me gagging). She told me at a certain point she would give me a shot of contrast, and when she did it really HURT -- she is no Phlebotomist! I developed a black & blue mark at the site, and it's still sore four days later! Tech asked if was allergic to iodine, and I didn't really know but told her I was allergic to shrimp (lots of iodine). Tech said they had a "way around that, whatever that meant. Also, I had the impression the tech would be communicating with me throughout the procedure. Instead, there suddenly was this pre-recorded LOUD male voice barking "breath in, hold breath, breath out, breath. . . .";, i.e. no human contact. Thankfully the scan took only 5 minutes -- a LONG 5 minutes! When it ended the tech wheeled me out to the waiting room where my husband was. I was given no piece of paper with what to expect after receiving the scan, especially that contrast dye! I had to do all the post procedure research myself on-line, and that's where I found out why I was so horribly exhausted, stomach aching & dizzy. Making matters worse, I called yesterday to ask who would be reviewing my results there. This receptionist (named Adrienne) bluntly answered "I don't know". I asked her if she could find out, and her answer was "All I can do is print out your results, and you can come pick them up, bring your ID. I just wanted off the call and to see what she printed. Husband stopped there to run in to get them a couple hours later. He forgot her name, but one receptionist was not there (I'm guessing Adrienne). He said to Tita there should be a printout of my CT results for me (he brought my I.D.). Tita looked everywhere for them, there was no printout to be found, so Tita printed them. If it weren't for Tita I don't think I'd have a positive thing to say about Carolinas Imaging Services, Ballantyne!