After a sewage backup in our home we were at a lost what to do next. Brad with Serv Pro of Madison…read moreCounty was extremely helpful! He made sure to take the time to answer all of our questions and to guide us through the entire process start to finish. The great service didn't stop with just him. Tyrone was also so very helpful. He was training a new gentlemen during several of the visits to my home. He was very purposeful and professional even while training. We will say until we are blue in the face just how truly thankful we are for Brad, Tyrone and everyone we have dealt with at Serv Pro of Madison County. The respect they showed us and our home was top notch. I was shocked to see people who genuinely seemed to care about our situation as much as we did, plus to care about getting our home right again. It is so rare now days to have a company show genuine concern. Too many are just out for the quick buck. Even Amanda answering the phones was helpful. The communication from everyone was excellent. No question of mine was unanswered and I NEVER felt as if I was bothering them. We hope to not need their service again but believe if we do we will call them over anyone else. I wish more Brad could offer training classes on customer service to other businesses. Amazing!

One star is generous. I am disgusted by SERVPRO of Huntsville's lack of communication,…read moreaccountability, and credible documentation. A SERVPRO representative initially came to our property. I asked when the crew would return, but instead of answering, they began crawlspace work on their own schedule without telling us it had started. We received no proper quote, written scope, or clear authorization to review beforehand. We discovered work was underway only when someone unexpectedly appeared in our yard to access the crawlspace. For weeks, we received almost no updates about when they were coming, what they were doing, what they found, or whether the area was dry. The first meaningful contact came when someone wanted to discuss an invoice. I told them the job was obviously incomplete: their equipment remained in the crawlspace, the moisture barrier was still up, insulation had been pushed through an opening near the vent, and the area had not been restored. They did not respond. They sent the invoice anyway. After being invoiced, I inspected the crawlspace myself. There was literally a puddle near the entrance, along with soaked insulation, trapped moisture, and visible mold that created an obvious health concern. I called extremely upset and requested that the owner inspect the damage and apologize in person. I was told he was on vacation and was directed to the service manager. They sent a crew lead described as one of their best, who initially told me everything read dry and nothing was wrong. Only after I showed her photographic proof did she return to the crawlspace and acknowledge finding what she called **"a sopping area."** I then authorized SERVPRO to return and properly complete the re-dry. They supposedly came back while we were out of town and later described the remaining work as a "touch-up." To this day, we do not know how many times they returned, who was there, what they actually did, what materials they tested or replaced, or whether the crawlspace is genuinely dry. SERVPRO claims it retested, but we have received no moisture reports, drying logs, photographs, visit records, or final inspection documentation. An unsupported claim from the same team that declared the area dry before finding a "sopping area" is not credible verification. The service manager eventually stopped responding. I heard from the owner once, replied, and never heard from him again. No explanation, no apology, and no proof that the work was completed correctly. The only communication SERVPRO has handled consistently is sending the disputed invoice. They began without properly communicating, left standing water and saturated materials behind, denied there was a problem until I produced photos, failed to document the supposed re-dry, and now ignore my concerns while continuing to bill me. I would never trust SERVPRO of Huntsville to accurately determine whether a property is dry, communicate transparently, document its work, or stand behind a job once the invoice has been issued. Editing based on owners response - even more corrupt and incapable of completing customer service than imagined - hiding behind "I said his" after their team left my home in jeopardy. DISRESPECTFUL AND DISCRACEFUL

As out-of-town investors, we were at the mercy of Yelp to find an inspector for our homes in…read moreAlabama. After five interviews, we chose Steve and we are so glad we did. His report was thorough and gave us assurance (with integrity) to move forward with our home purchases.

Steve was patient, informative, and thorough. He didn't pressure for me to radon test the house, (I…read moredid, though). He delivered the inspection report quickly and was a pleasure to work with.

By far one of the best companies in North Alabama for any waterproofing needs! Mr. Sanchez and his…read moreteam did excellent work on my home! Mr. Sanchez and his team are very knowledgeable of the work they do! I had a total of three Helical piers to put in under my home to support my foundation and everything turned out perfect! My yard was not damaged at all while performing there work tasks on my home, Mr. Sanchez and his team were very helpful with me in understanding on what they were going to do. I wanted to thank Mr. Sanchez and his team for the outstanding work! And you better believe I am going to tell everyone on how wonderful this company is. And I will be using this company for anymore needs for waterproofing for my home, business and family and friends! Thank you for all the wonderful work!

Excellent inspection of of home and we received a thorough report the same day. Cost was very…read morereasonable. He is a true professional as he took time to explain the deficiencies outlined in the report with us. I highly recommend Spero to conduct your home inspection and radon testing. A to Z is a must call to conduct your home inspection if you want it done right.

I had 2 concrete pads put in by Talvarez Designs. They were flexible with my schedule, showed up…read morewhen promised, and did quality work. Specifically the ground preparation was more deliberate than I've seen by past contractors. The estimate for concrete was spot on and did not need a follow on load nor was there significant waste. Lastly, the price was very reasonable! Will definitely use Talvarez again.

We hired Jesus Tavarez and his team to build us a stone mailbox and to build out stone columns on…read moreour covered porch wood columns. We talked to three contractors and came to the conclusion we would get the best quality from Tavarez Designs at a fair price. Good call - their work quality was outstanding and they were hard working and polite. They made sure the foundations for both the mailbox and columns were solid and well constructed. Highly recommend.

I called j Henry for help because I couldn't get the internet to work for me. Two young men showed…read moreup. I showed them the new commode seat and new tower I had and they would furnish the new flapper. I also needed the sprayer head on the kitchen sink replaced and did not have one. They said it would be $386 for them to do the repairs. I said no thank you and told them to have a good day. The young man said they could put on the new seat, the new tower and their flapper for $185. I let them do the work with the only cost to them being the flapper. It took about 15 minutes. They were friendly enough...

The whole team was friendly and courteous during the scheduling and start of work. Andy…read more(technician) was easy to work with and listened to what the issue with our septic system was before starting the job. He did a great job of knowing exactly what needed to be done to get to the root of the problem. Once completing the repairs, the site was returned pretty close to the yard before the digging. Great company and would highly recommend them for any plumbing work.

Curtis was very professional and awesome to work with!! He showed us progress as he worked. He was…read morekind, reasonably priced and more than fair. I recommend his work to anyone who needs a fast clean up. Thx you for helping us Curtis!! Will definitely use him again if run into trouble!!! A plus.

Professional services and fair prices! Having my furniture cleaned really brightens the room. I…read moreswear, even the air seems cleaner! It is obvious that this isn't a regular cleaning company. They took care of every single thing including making sure it was just as clean after things dried! They showed me the dirty water and I would give them a thousand stars if I could!!!

During the icy month of January mice managed to get in the crawl space. We had to get with Cook's…read moreto get them out to eradicate the varmints. Hubs went to Garvin to buy traps and other stuff and between what he did and what Cook's did, he finally got the critters out of the crawl space. The next task was to hire a firm that would remove the dead animals, clean and sanitize the area. In comes Bio-One. The employees were on time and spent the day in the crawl space making it pristine again. Hubs went downstairs to check out their work and he said they did an excellent job. Thank you to Bio-One for cleaning up the crawl space!!!